Our plan offers a range of behavioral health benefits. These include mental health services and drug or alcohol treatment. View the benefits below to see all that it offers. It's for people who meet income requirements and are eligible for Washington Apple Health (Medicaid) but receive physical health services some other way.
This plan is available beginning 2019.
Behavioral Health is as important as physical health. You are eligible for behavioral health services, also called mental health services. Behavioral health services can help you with personal problems that may affect you and your family. These problems may be stress, depression, anxiety or using drugs or alcohol.
Your physical health benefits are from another medical carrier. If you already have a Primary Care Provider (PCP), talk to them today about any health or behavioral health problems you have. We will coordinate your mental health and drug and alcohol treatment with your physical health treatment provider, if necessary.
You don’t need a referral from your PCP to see behavioral health specialists in your plan or to access drug and alcohol treatment services.
There are some treatments and services that need preapproval before you can get them.
Required care is 100% covered. If you need behavioral health care UnitedHealthcare Community Plan can help coordinate your care.
Additional mental health resources can be found here. Find the balance, support and care you need to live the healthiest life possible.
You may also be eligible for additional grant funded services such as care coordination, family hardship services and recovery support services. These provide comprehensive community-based services that supplement your current benefits.
If you need help finding mental health services or if you feel that your rights have been violated, please call your Regional Behavioral Health Ombuds. An Ombuds is someone who is hired to assist you with any difficulties with your services or with getting services. Services are free and all information is kept confidential.
For more information on services available, please refer to your Member Handbook:
What if I have a behavioral health crisis?
You are always covered for a behavioral health emergency. An emergency means a behavioral health condition that comes on suddenly, is life threatening, is painful, or other severe symptoms that cannot wait to be treated. You may have a mental health, drug, or alcohol use emergency.
Emergency services are covered anywhere in the United States. If you think you have a life threatening emergency, call 911 or go to the nearest hospital location where emergency providers can help you.
As soon as possible, call us to arrange for follow-up behavioral health care after an emergency.
A mental health crisis is a moment when someone’s behavior can put themselves or others in danger, especially if they do not get help, such as:
If you think you have an emergency, no matter where you are, call 911 or go to the nearest hospital location where emergency providers can help you. As soon as possible, call your doctor or behavioral health provider to arrange for follow-up care after the emergency is over.
If you are experiencing a mental health crisis, your ID card has a phone number to access crisis services in your area. Our list of crisis services phone numbers are available in English and Espanol.
Here are additional Behavioral Health Services and Crisis Intervention Contacts:
For a State Crisis Lines directory, visit: https://www.dshs.wa.gov/state-mental-health-crisis-lines
Washington Recovery Help Line: 1-866-789-1511
Teen Link: 1-866-833-6546
Suicide Prevention: 1-800-273-8255
TTY Users: 1-800-799-4TTY (4889)
Additional health resources can be found here. Find the balance, support and care you need to live the healthiest life possible.
Do you or a family member have a serious health problem? If your health needs qualify then our care managers are in your corner. They will:
Your care manager will stay with you throughout the medical journey. He or she will:
Get extra benefits and support. You can rely on:
Language Help. Connect to a translator through Member Services.
Interpreters. Have an interpreter with you at your child’s behavorial visits.
Quitting Tobacco. Coaches and supplies to help you quit using tobacco.
Member Services. Your benefit questions are answered 24/7.
For information on additional benefits and services you may have please contact the Health Care Authority at (800) 562-3022, TTY 711.
Ready to get started? Call us at 1-877-542-8997
Monday through Friday
8 am to 5 pm PT