We are available and eager to hear from our members about any questions, complaints or concerns you may have. If you have a grievance, please call Member Services toll-free, at 1-877-542-8997. If you are hearing or speech impaired, please call TTY: 711.
If Member Services can't resolve your grievance, or if you aren't happy with the response you get, please send your grievance in writing to:
Attention: Appeals and Grievance
P.O. Box 31364
Salt Lake City, UT 84131-0364
In your letter, please include your name, address, subscriber ID numbers, the reason for your grievance, and any other information you think is important.
For more information, see the Grievance and Appeals Process Available in English and Español.
If you have questions about grievances and appeals, please call us toll-free, at 1-877-542-8997. If you are hearing or speech impaired, please call TTY: 711.