Texas - STAR Kids - Member Information

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Member Information

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Toll Free Numbers

Member Services:

Information and Interpreters are available in many languages from 8 a.m. to 8 p.m. Monday through Friday. . . . . . . . . . . . . . . .  1-800-256-6533

After hours and weekends, please contact NurseLine. Se habla Español.

TDD/TTY (for hearing impaired). . . . . . . . . . . . . . . . . .  . . . . . . . . . . .  . . . . .711

NurseLine (Available 24 hours a day, 7 days a week) . .  . . . . 1-844-222-7323 

Call 9-1-1 or go to the nearest hospital or emergency facility if you think you need emergency care. We have free interpreter services for people who do not speak English.

TTY: 7-1-1

This call is free.
8 a.m. to 8 p.m. Central Time, Monday – Friday.
After hours, please call our NurseLine at 1-844-222-7323.

UnitedHealthcare Community Plan
14141 Southwest Freeway, Suite 800
Sugar Land, TX 77478

Website: www.UHCCommunityPlan.com 

What to Do in an Emergency

Call 911 or go to the nearest hospital/emergency facility if you think you need emergency care. You can call 911 for help in getting to the hospital emergency room. If you receive emergency services, call your doctor to schedule a follow up visit as soon as possible. Please call us and let us know of the emergency care you received. An emergency is a condition in which you think you have a serious medical condition, or not getting medical care right away will be a threat to your life, limb or sight.

Behavioral Health and Substance Abouse Services

You should call 911 if you are having a life-threatening behavioral health or substance abuse emergency. You can also go to a crisis center or the nearest emergency room. 

Optum Behavioral Health


• Available 24 hours, 7 days a week.
• Interpreter services available.
• Se Habla Español.

Fair Hearing Contact Information

To ask for a fair hearing, you or your representative should call UnitedHealthcare Community Plan at 1-888-887-9003 or send a letter to the health plan at:

UnitedHealthcare Community Plan Attn: Fair Hearings Coordinator 14141 Southwest Freeway, Suite 800 Sugar Land, TX 77478 

STAR Kids Member SK-SAI Assessment Refusal or Reschedule Guidance

The STAR Kids Screening and Assessment Instrument (called an assessment, or SAI) is used to determine eligibility for Personal Care Services, Community First Choice, and Medically Dependent Children Program services for your child.

Please see our STAR Kids Member SK-SAI Assessment Refusal or Reschedule Guidance memo for additional information. (PDF 26.41 KB) View in Espanol. (PDF 42.21 KB)

Service Coordination Contact Information

Service Coordination Contact Information 
Toll free 1-877-352-7798 
Email: UHCTXSKservicecoordination@uhc.com

National Flu Campaign Questions and Answers

National Flu Campaign Questions and Answers:  English (PDF 60.85 KB) | Español (PDF 69.53 KB)  

Just for Teens

Just for Teens (PDF 5.1 MB)

Member Handbook

Member Handbook (PDF 1,012.58 KB) (English)
Member Handbook (PDF 1.04 MB) (Español)

Member Newsletters 2016 - Current


Spring 2019 English (PDF 490.86 KB)
Spring 2019 Español (PDF 466.87 KB)

Winter 2019 English (PDF 431.68 KB)
Winter 2019 Español (PDF 432.46 KB)


Fall 2018 English (PDF 489.14 KB)
Fall 2018 Español (PDF 465.93 KB)

Summer 2018 English (PDF 440.83 KB)
Summer 2018 Español (PDF 417.99 KB)

Spring 2018 English (PDF 659.28 KB)
Spring 2018 Español (PDF 619.32 KB)

Winter 2018 English (PDF 820.17 KB)
Winter 2018 Español (PDF 755.73 KB)


Fall 2017 (English) (PDF 473.79 KB)
Fall 2017 (Español) (PDF 423.53 KB)


Spring 2016 (English) (PDF 516 KB)
Spring 2016 (Español) (PDF 525.05 KB)

Member Newsletters Prior to 2016


Summer 2015 (English) (PDF 615.75 KB)

Summer 2015 (Español) (PDF 639.99 KB)

Spring 2015 (English) (PDF 615.75 KB)
Spring 2015 (Español) (PDF 645.63 KB)

Winter 2015 (English) (PDF 600.73 KB)
Winter 2015 (Español) (PDF 684.53 KB)


Fall 2014 (English) (PDF 2.39 MB)
Fall 2014 (Español) (PDF 2.45 MB)

Spring 2014 (English) (PDF 818.91 KB)
Spring 2014 (Espanol) (PDF 805.29 KB)

Winter 2014 (English) (PDF 1.13 MB)
Winter 2014 (Español) (PDF 1.17 MB)


Fall 2013 (English) (PDF 668.54 KB)
Fall 2013 (Español) (PDF 640.72 KB)

Summer 2013 (English) (PDF 791.43 KB)
Summer 2013 (Español) (PDF 993.49 KB)

Spring 2013 (English) (PDF 845.57 KB)
Spring 2013 (Español) (PDF 922.4 KB)

Winter 2013 (English) (PDF 571.29 KB)
Winter 2013 (Español) (PDF 585.19 KB)


Fall 2012 (English) (PDF 769.69 KB)
Fall 2012 (Español) (PDF 755.59 KB)

Summer 2012 (English) (PDF 771.92 KB)
Summer 2012 (Español) (PDF 728.46 KB)

Spring 2012 (English) (PDF 1.08 MB)
Spring 2012 (Español) (PDF 1.07 MB)

Winter 2012 (English) (PDF 692.15 KB)
Winter 2012 (Español) (PDF 702.41 KB)

File a Complaint, Report Suspected Fraud, Waste or Abuse

If you get benefits through Medicaid’s STAR, STAR+PLUS, STAR Kids or STAR Health program, call your medical or dental plan first. If you don’t get the help you need there, you should do one of the following:

a. Call Medicaid Managed Care Helpline at 1-866-566-8989 (toll free)
b. Online: Send your complaint in an email to HPM_Complaints@hhsc.state.tx.us
c. Mail: Texas Health and Human Services Commission
           Office of the Ombudsman, MC H-700
           P.O. Box 13247
           Austin, TX 78711-3247
d. Fax: 1-888-780-8099 (Toll-Free)

To report suspected fraud, waste, or abuse by a member and/or provider: https://oig.hhsc.texas.gov/

Texas Member Advisory Board

The Member Advocates conduct quarterly Member Advisory Board meetings throughout all of the Texas Service Delivery Areas. Members are invited to join the Advisory Boards through several avenues; phone calls, member events, Service Coordinators, etc. The Advisory Boards provide an opportunity for UHC staff and members to meet and work together to problem solve, come up with new ideas on how to improve processes, develop relationships, and allow members to be the “eyes and ears” of the communities they live in. Many members have embraced their Member Advisory Board roles and are recognized as stewards of their health plan. Learn more. (PDF 102.23 KB)

Member Advisory Committee Meetings
Member News and Bulletins

Prior Authorizations - English (PDF 64.72 KB) | Espanol (PDF 266.33 KB)
UHC Network Update  9.19.2016 - English (PDF 191.15 KB) | Espanol

Form 1718 Electronic Visit Verification Rights and Responsibilities English  (PDF 113.16 KB)| Español (PDF 1.28 MB)

National Prescription Drug Take Back Day

The Drug Enforcement Administration’s National Prescription Drug Take Back Day (PDF 493.29 KB) is Saturday, October 27. This a safe, convenient, and responsible way to dispose of unused or expired prescription drugs. A list of drug collection sites is available here. 

Download the DEA National Take Back Borchure English  (PDF 493.29 KB)| Espanol (PDF 487.25 KB)

Time to See Your Doctor?

It’s important to get medical care when you need it. Call your doctor’s office to make an appointment. Tell them the reason for the visit. This will help them make the appointment within the right time frame.

Download our Access to Care document in English  (PDF 72.37 KB)and Español (PDF 71.53 KB)


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TTY: 711

Monday - Friday
8 a.m. - 5 p.m. local time

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