Mental Health and Substance Abuse Services
Optum Behavioral Health; available 24 hours a day, 7 days a week.1-877-597-7799 Information and Interpreters are available in many languages. You do not need a referral.
What to Do in a Behavioral Health Emergency
You should call 911 if you are having a life-threatening behavioral health emergency. You can also go to the nearest emergency room. You need to call Optum Behavioral Health toll-free at 1-877-597-7799 as soon as possible.
What if I Need to See a Special Doctor (Specialist)?
Your PCP might want you to see a special doctor (specialist) for certain health care needs. While your PCP can take care of most of your health care needs, sometimes they will want you to see a specialist for your care. A specialist has received training and has more experience taking care of certain diseases, illnesses and injuries. UnitedHealthcare Community Plan has many specialists who will work with you and your PCP to care for your needs.
What is a referral? Do I need a referral to see a specialist?
Your PCP will talk to you about your needs and will help make plans for you to see the specialist that can provide the best care for you, including providing a referral if the specialist asks for one. A referral is a special kind of agreement between doctors that says the specialist will treat you. UnitedHealthcare Community Plan does not require referrals for you to see a specialist. You can see any specialist with or without a referral.
What services do not need a referral?
You do NOT need a referral for:
- Emergency Services.
- OB/GYN care.
- Behavioral Health Services.
- Routine Vision Services.
- Routine Dental Services.
Contact your PCP or Member Services to determine if you need a referral.
Need help finding a provider or setting up a visit?
Call Member Services at 1-877-597-7799, TTY 7-1-1, Monday-Friday 8 a.m.-5 p.m. or email firstname.lastname@example.org to get help finding a provider or setting up a visit.
¿Necesita ayuda para encontrar un médico o programar una consulta?
Llame al teléfono de servicio al cliente 1-877-597-7799, TTY 7-1-1, de Lunes a Viernes de 8 a.m. a 5 p.m. o envíe un correo electrónico a email@example.com con gusto le ayudaremos encontrar un médico o programar una consulta.