Texas - STAR - Member Information

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STAR

Member Information

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Toll Free Numbers

Member Services

Information and Interpreters are available in many languages from 8 a.m. to 8 p.m. Monday through Friday. . . . . . . . . . . . . . . .  1-888-887-9003

After hours and weekends, please contact NurseLine. Se habla Español.

TDD/TTY (for hearing impaired). . . . . . . . . . . . . . . . . .  . . . . . . . . . . .  . . . . .711

NurseLine (Available 24 hours a day, 7 days a week) . .  . . . . 1-800-535-6714 


What to Do in an Emergency

Call 911 or go to the nearest hospital/emergency facility if you think you need emergency care. We have free interpreter services for people who do not speak english. You can call 911 for help in getting to the hospital emergency room. If you receive emergency services, call your doctor to schedule a follow up visit as soon as possible. Please call us and let us know of the emergency care you received. An emergency is a condition in which you think you have a serious medical condition, or not getting medical care right away will be a threat to your life, limb or sight.

For Dental Services, call your child’s Medicaid dental plan

DentaQuest. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-800-516-0165

MCNA Dental. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-855-691-6262

For Eye Care Appointments, Call Member Services. . . . . . . 1-888-887-9003

Texas Health and Human Services Commission. . . . . . . . . .  1-877-541-7905

Medical Transportation Program. . . . . . . . . . . . . . . . . . . . . . 1-877-633-8747

Mental Health and Substance Abuse Services Optum Behavioral Health; available 24 hours a day, 7 days a week. . . . . . . . . . . . . . . . .  1-888-887-9003 Information and Interpreters are available in many languages. For a crisis and you have trouble with the phone line, call 911 or go to the nearest emergency room.

Medicaid Managed Care Helpline. . . . . . . . . . . . .. . .  . . . . .. . . 1-866-566-8989

Medicaid Managed Care Helpline TDD/TTY. . . .  . . . . . . . . . . . 1-866-222-4306

STAR Program Helpline. . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . .  1-800-964-2777

Pharmacy Benefits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . .1-888-887-9003

Non-Emergent Transportation Service, Call LogistiCare. . . . . .1-866-528-0441

Behavioral Health and Substance Abuse Services

You should call 911 if you are having a life-threatening behavioral health or substance abuse emergency. You can also go to a crisis center or the nearest emergency room. 

Optum Behavioral Health

1-888-887-9003

• Available 24 hours, 7 days a week.
• Interpreter services available.
• Se Habla Español.

Fair Hearing Contact Information

To ask for a fair hearing, you or your representative should call UnitedHealthcare Community Plan at 1-888-887-9003 or send a letter to the health plan at:

UnitedHealthcare Community Plan Attn: Fair Hearings Coordinator 14141 Southwest Freeway, Suite 800 Sugar Land, TX 77478 

Zika Help - Mosquito Repellent Is Now a Benefit

Texas Medicaid now covers certain mosquito repellent products as a Medicaid benefit for the prevention of Zika virus. Learn more about the details of coverage. (PDF 300.01 KB)

National Flu Campaign Questions and Answers

National Flu Campaign Questions and Answers:  English (PDF 60.85 KB) | Español (PDF 69.53 KB)  

Just for Teens

Just for Teens (PDF 5.1 MB)

Member Handbook

Member Handbook (PDF 1.31 MB) (English)
Member Handbook (PDF 1.42 MB) (Español)
Member Handbook Addendum (PDF 486.76 KB) (English)

Member Newsletters 2016 - Current

2018

Fall 2018 English (PDF 489.14 KB)
Fall 2018 Español (PDF 465.93 KB)

Summer 2018 English (PDF 440.83 KB)
Summer 2018 Español (PDF 417.99 KB)

Spring 2018 English (PDF 659.28 KB)
Spring 2018 Español (PDF 619.32 KB)

Winter 2018 English (PDF 820.17 KB)
Winter 2018 Español (PDF 755.73 KB)

2017

Fall 2017 English (PDF 473.79 KB)
Fall 2017 Español (PDF 423.53 KB)

2016

Spring 2016 English (PDF 516 KB)
Spring 2016 Español (PDF 525.05 KB)

Member Newsletters Prior to 2016

2015

Summer 2015 English (PDF 647.8 KB)
Summer 2015 Español (PDF 639.99 KB)

Spring 2015 English (PDF 615.75 KB)
Spring 2015 Español (PDF 645.63 KB)

Winter 2015 English (PDF 600.73 KB)
Winter 2015 Español (PDF 684.53 KB)

2014

Fall 2014 English (PDF 2.39 MB)
Fall 2014 Español (PDF 2.45 MB)

Summer 2014 English (PDF 683.16 KB)
Summer 2014 Español (PDF 682.54 KB)

Spring 2014 Issue (English) (PDF 818.91 KB)
Spring 2014 Issue (Español) (PDF 805.29 KB)

Winter 2014 Issue (English) (PDF 1.13 MB)
Winter 2014 Issue (Español) (PDF 1.17 MB)

2013

Fall 2013 Issue (English) (PDF 668.54 KB)
Fall 2013 Issue (Español) (PDF 640.72 KB)

Summer 2013 Issue (English) (PDF 791.43 KB)
Summer 2013 Issue (Español) (PDF 993.49 KB)

Spring 2013 Issue (English) (PDF 845.57 KB)
Spring 2013 Issue (Español) (PDF 922.4 KB)

Winter 2013 (English) (PDF 571.29 KB)
Winter 2013 (Español) (PDF 585.19 KB)

2012

Fall 2012 (English) (PDF 769.69 KB)
Fall 2012 (Español) (PDF 755.59 KB)

Summer 2012 (English) (PDF 771.92 KB)
Summer 2012 (Español) (PDF 728.46 KB)

Spring 2012 (English) (PDF 1.08 MB)
Spring 2012 (Español) (PDF 1.07 MB)

Winter 2012 (English) (PDF 692.15 KB)
Winter 2012 (Español) (PDF 702.41 KB)

2011

Fall 2011 (English) (PDF 651.93 KB)
Fall 2011 (Español) (PDF 657.34 KB)

2010

Fall 2010 (English) (PDF 553.7 KB)
Fall 2010 (Español) (PDF 488.63 KB)

Summer 2010 (English) (PDF 404.8 KB)
Summer 2010 (Español) (PDF 413.37 KB)

Spring 2010 (English) (PDF 441.81 KB)
Spring 2010 (Español) (PDF 473.77 KB)

Winter 2010 (English) (PDF 578.31 KB)
Winter 2010 (Español) (PDF 491.04 KB)

2009

Fall 2009 (English) (PDF 694.32 KB)
Fall 2009 (Español) (PDF 482.25 KB)

Summer 2009 (English) (PDF 497.18 KB)
Summer 2009 (Español) (PDF 482.25 KB)

Spring 2009 (English) (PDF 968.72 KB)
Spring 2009 (Español) (PDF 923.57 KB)

Winter 2009 (English) (PDF 512.43 KB)
Winter 2009 (Español) (PDF 486.34 KB)

2008

Fall 2008 (English) (PDF 738.75 KB)
Fall 2008 (Español) (PDF 709.3 KB)

File a Complaint, Report Susspected Fraud, Waste or Abuse

If you get benefits through Medicaid’s STAR, STAR+PLUS, STAR Kids or STAR Health program, call your medical or dental plan first. If you don’t get the help you need there, you should do one of the following:

a. Call Medicaid Managed Care Helpline at 1-866-566-8989 (toll free)
b. Online: Send your complaint in an email to HPM_Complaints@hhsc.state.tx.us
c. Mail: Texas Health and Human Services Commission
           Office of the Ombudsman, MC H-700
           P.O. Box 13247
           Austin, TX 78711-3247
d. Fax: 1-888-780-8099 (Toll-Free)

To report suspected fraud, waste, or abuse by a member and/or provider: https://oig.hhsc.texas.gov/

 
Member Advisory Committee Meetings
National Prescription Drug Take Back Day

The Drug Enforcement Administration’s National Prescription Drug Take Back Day is Saturday, October 27. This a safe, convenient, and responsible way to dispose of unused or expired prescription drugs. A list of drug collection sites is available here. 

Download the DEA National Take Back Borchure English | Espanol

Time to See Your Doctor?

It’s important to get medical care when you need it. Call your doctor’s office to make an appointment. Tell them the reason for the visit. This will help them make the appointment within the right time frame.

Download our Access to Care document in English and Español

 

Questions?

Ready to get started?

Call Us:
1-888-887-9003
TTY: 711

Monday - Friday
8 a.m. - 8 p.m. local time

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