Texas – CHIP - Member Information

Toll-Free Telephone Numbers

Member Services

(8 a.m. to 8 p.m. Monday through Friday
1-888-887-9003 TDD/TTY (for hearing impaired 711)

• After hours, please contact NurseLine.
• Se Habla Español.
• Interpreter services available.
• How to access covered services.

Behavioral Health and Substance Abuse Services

(for CHIP members and CHIP Perinate Newborn members)

Optum Behavioral Health

1-888-887-9003

• Available 24 hours, 7 days a week.
• Interpreter services available.
• Authorizations, referrals and benefit verification.
• Se Habla Español.

24/7 NurseLine

Available 24 hours a day, 7 days a week
1-800-850-1267
If you have an emergency or a crisis, call 911.

Dental Care

(for CHIP members and CHIP Perinate Newborn members)
DentaQuest
1-800-508-6775
MCNA Dental
1-855-691-6262

Texas CHIP Program Helpline
1-800-647-6558

Texas Health and Human Services Commission
1-800-252-8263

Vision Care
1-888-887-9003 (for CHIP members and CHIP Perinate Newborn members)

Prescription Drugs
1-888-887-9003

Medicaid Fraud Notice from Health and Human Services Commission (HHSC)

Important notice about Medicaid Fraud: English (PDF 217.82 KB) | Espanol (PDF 218.46 KB)

Zika Help - Mosquito Repellent Is Now a Benefit

Texas Medicaid now covers certain mosquito repellent products as a Medicaid benefit for the prevention of Zika virus. Learn more about the details of coverage. (PDF 300.01 KB)

National Flu Campaign Questions and Answers

National Flu Campaign Questions and Answers: English (PDF 60.85 KB) | Español (PDF 69.53 KB)

Just for Teens

Just for Teens (PDF 5.1 MB)

Member Handbook

Member Handbook (PDF 777.01 KB) (English)
Member Handbook (PDF 820.16 KB) (Español)

Member Newsletters