Texas – CHIP - Member Information

Page Content Footer

Children's Health Insurance Program (CHIP)

Member Information

Toll-Free Telephone Numbers


Member Services

(8 a.m. to 8 p.m. Monday through Friday  
1-888-887-9003 TDD/TTY (for hearing impaired  711)

• After hours, please contact NurseLine.
• Se Habla Español.
• Interpreter services available.
• How to access covered services.

Behavioral Health and Substance Abuse Services

(for CHIP members and CHIP Perinate Newborn members)

Optum Behavioral Health


• Available 24 hours, 7 days a week.
• Interpreter services available.
• Authorizations, referrals and benefit verification.
• Se Habla Español.

24/7 NurseLine

Available 24 hours a day, 7 days a week  
If you have an emergency or a crisis, call 911.

Dental Care

(for CHIP members and CHIP Perinate Newborn members)
MCNA Dental  

Texas CHIP Program Helpline    

Texas Health and Human Services Commission

Vision Care  
1-888-887-9003 (for CHIP members and CHIP Perinate Newborn members)

Prescription Drugs

Medicaid Fraud Notice from Health and Human Services Commission (HHSC)

Important notice about Medicaid Fraud: English (PDF 217.82 KB) | Espanol (PDF 218.46 KB)

Chip Premiums and Cost Sharing
Zika Help - Mosquito Repellent Is Now a Benefit

Texas Medicaid now covers certain mosquito repellent products as a Medicaid benefit for the prevention of Zika virus. Learn more about the details of coverage. (PDF 300.01 KB)

National Flu Campaign Questions and Answers

National Flu Campaign Questions and Answers: English (PDF 60.85 KB) | Español (PDF 69.53 KB) 

Just for Teens

Just for Teens (PDF 5.1 MB) 

Member Handbook

Member Handbook (PDF 777.01 KB) (English)
Member Handbook (PDF 820.16 KB) (Español)

Member Newsletters
Member Newsletters 2016 - Current


Spring 2019 English (PDF 490.86 KB)
Spring 2019 Español (PDF 466.87 KB)

Winter 2019 English (PDF 431.68 KB)
Winter 2019 Español (PDF 432.46 KB)


Fall 2018 English (PDF 489.14 KB)
Fall 2018 Español (PDF 465.93 KB)

Summer 2018 English (PDF 440.83 KB)
Summer 2018 Español (PDF 417.99 KB)

Spring 2018 English (PDF 659.28 KB)
Spring 2018 Español (PDF 619.32 KB)


Fall 2017 English (PDF 473.79 KB)
Fall 2017 Español (PDF 423.53 KB)


Spring 2016 English (PDF 516 KB)
Spring 2016 Español (PDF 525.05 KB)

Member Newsletters Prior to 2016


Fall 2015 English (PDF 2 MB)
Fall 2015 Español (PDF 522.5 KB)

Summer 2015 English (PDF 647.8 KB)
Summer 2015 Español (PDF 639.99 KB)

Spring 2015 English (PDF 615.75 KB)
Spring 2015 Español (PDF 645.63 KB)

Winter 2015 English (PDF 600.73 KB)
Winter 2015 Español (PDF 684.53 KB)


Fall 2014 English (PDF 2.39 MB)
Fall 2014 Español (PDF 2.45 MB)

Summer 2014 English (PDF 683.16 KB)
Summer 2014 Español (PDF 682.54 KB)

Spring 2014 Issue (English) (PDF 818.91 KB)
Spring 2014 Issue (Español) (PDF 805.29 KB)

Winter 2014 Issue (English) (PDF 1.13 MB)
Winter 2014 Issue (Español) (PDF 1.17 MB)


Fall 2013 Issue (English) (PDF 728.77 KB)
Fall 2013 Issue (Español) (PDF 714.21 KB)

Summer 2013 Issue (English) (PDF 791.43 KB)
Summer 2013 Issue (Español) (PDF 993.49 KB)

Spring 2013 Issue (English) (PDF 845.57 KB)
Spring 2013 Issue (Español) (PDF 922.4 KB)

Winter 2013 (English) (PDF 571.29 KB)
Winter 2013 (Español) (PDF 585.19 KB)

Member Advisory Committee Meetings
Time to See Your Doctor?

It’s important to get medical care when you need it. Call your doctor’s office to make an appointment. Tell them the reason for the visit. This will help them make the appointment within the right time frame.

Download our Access to Care document in English  (PDF 72.37 KB)and Español (PDF 71.53 KB)


Ready to get started?

Call Us:
TTY: 711

Monday - Friday
8 a.m. - 8 p.m. local time

Lookup Tools

Doctor Lookup

Search for doctors, hospitals and specialists.

Download Directories
View Drug List

Find medications covered by this plan.

Pharmacy Lookup

Find a pharmacy near you.

Member Information

Member Website

Already a member? You have access to our member-only website. Print ID cards, chat with a nurse online, and more.

Member Handbook

More Resources

Member Page

View more news, updates and resources for members.

Member Handbook

Learn More

Children's Health Insurance Program (CHIP)