Our TennCare Medicaid plan offers a range of benefits. Children, pregnant women, adults and people who are elderly or have a disability may qualify based on income. View the benefits below to see all that our Tennessee Medicaid plan offers.
This plan is available wherever you live in Tennessee.
More information on eligibility and enrollment can be found on the TennCare website.
This plan is available in all counties.
We want to help you achieve your best life and health by:
C = Connecting with community resources (like food pantries, housing help)
A = Acting for better health by learning about your care needs
R = Reducing the stigma (shame or blame) often felt by those that are in need of help
E = Empowering yourself to take the steps needed for better health
Tell us about your needs! Take the CARE survey and learn about free resources at: https://www.tn.gov/tenncare/members-applicants/civil-rights-compliance.html
Taking the survey will help us all improve health in Tennessee. Your answers will not have your name on them and will be combined with information from other community members.
Thank you for caring about your health and the health of your community.
We obey federal and state civil rights laws. We do not treat people in a different way because of their race, color, birth place, language, age, disability, religion, or sex. Do you think we did not help you or you were treated differently because of your race, color, birth place, language, age, disability, religion, or sex? You can file a complaint by mail, by email, or by phone. Download and print the information (PDF 30.64 KB) or see below:
UnitedHealthcare Community Plan
Attn: Appeals and Grievances
2035 Lakeside Centre Way, Suite 200
Knoxville, TN 37922
Phone: 800-690-1606 TTY: 711
Health Care Finance and Administration
Office of Civil Rights Compliance
310 Great Circle Road, Floor 4W
Nashville, Tennessee 37243
Phone: 855-857-1673 (TRS 711)
You can get a complaint form online at:
You can get a complaint form online at:
Or you can file a complaint online at:
U.S. Department of Health & Human Services
Office for Civil Rights
200 Independence Ave SW, Rm 509F, HHH Bldg.
Washington, D.C. 20201
Phone: 800-868-1019 (TDD): 800-537-7697
Do you or your child have a serious health problem? Then our care managers are in your corner. They will:
Your care manager will stay with you or your child throughout the medical journey. He or she will:
Our members' safety at home is our priority. That is why we conduct home visits for those needing extra help to stay at home.
During this visit, we:
Where you have your baby is an important choice. That’s why you can pick from hospitals all across Tennessee.
We encourage you to tour the hospital’s birthing center. This way you will be familiar with it. And you’ll be more relaxed when you have your baby.
If you are having difficulty performing day-to-day household activities, chore services can step in. They can take on the routine tasks that may be hard for you to do on your own.
Services will vary by the member's coverage type and may include:
Cleanings, checkups and dental work are covered up to age 21.
Exams and cleanings every six months help keep teeth and gums strong and healthy. If there is a dental problem that needs to be fixed, we’ll fix it as well.
The health and safety of our members at home are important.
Your health and safety at home are important.
Our plan covers medical equipment ordered by your doctor or case manager. This can include supplies like:
Free classes to help improve your health or address a condition.
Our plan includes classes on diabetes, nutrition and more. You can even get a ride, if needed, to and from the class at no cost to you.
Trouble hearing can affect your everyday life in many ways. Our plan includes services and support to help protect the hearing of members to age 21.
You may receive help and advice from your mom, aunts, sisters and girlfriends. Yet every pregnancy is different. This program will support you through your pregnancy.
We help you:
Good nutrition is essential to good health. Yet you may not be able to safely fix meals for yourself at home. So we’ll arrange for home meal delivery if you qualify.
This plan pays for expenses related to a hospital stay, so you can rest and heal.
And after you leave the hospital, you are not alone. We make sure you get follow-up care to continue healing at home.
After surgery or a serious illness you may need extra help with day-to-day tasks like cleaning, cooking or dressing. You may even need an in-home medical visit to check on how well you are healing. With approval, our plan covers:
Your doctor and you need to understand each other. Not speaking English well makes this difficult. We can arrange for a medical interpreter to be at your appointments.
We also have people in member services who speak more than one language. Chances are, we have someone who speaks your language.
Knowing what's wrong and finding it early can make all the difference. Our plan covers:
We’ll help you get the information needed to improve your health or be at your best.
You can receive information in your preferred language. Just ask. We also have people at our member service centers who speak more than one language. Chances are, we have someone who speaks your language.
Understanding your health care options can be confusing. We can answer your questions simply and completely.
We help you find:
Mental health is as important as physical health. That’s why we have the same coverage for both.
Required care is 100% covered with no copay. This includes:
Members have no copayments for:
Sometimes continued care is needed after leaving the hospital or urgent care. For example, after a serious illness, surgery or injury. In these cases, a nurse will make home visits to:
Medical questions and situations can sometimes come at inconvenient times. When you have questions about your health or your child’s health, you can call a trained nurse 24/7.
Our NurseLine nurses will:
Sometimes the basics are hard to do yourself after an illness or injury. If needed, we provide someone to help for:
A pregnancy is a journey you'll want to make with the help of friends, family and a pregnancy doctor, or OB-GYN.
All of your recommended prenatal clinical visits and tests are covered.
At these visits, the clinic will:
You get a primary care physician (PCP) who is your main doctor. Use the Doctor Lookup tool to see if your doctor is in our network.
Your PCP is your main doctor for:
You know the bad health effects of smoking.
You know you need to quit. We support you while you quit with the help of coaches and supplies. The only thing you won't get from us is a lecture.
Do you have family members or friends who care for you at home?
If so, we want to support their hard work too. That's why we provide respite care to give your caregivers a rest. Respite care offers caregivers time away from their loved one who is ill or has special care needs.
Routine shots help keep you healthy. So, our plan covers:
Our plan provides round trip rides to and from health care locations when necessary.
Regular eye exams and glasses, if needed, can help you see more clearly.
Members up to age 21 receive:
TennCare CHOICES members get glasses or contacts after cataracts surgery.
This benefit is offered by Vision Service Plan.
Our plan encourages a healthy approach to eating and living. To help our members be their best, we cover:
Well visits with your doctor can help keep you healthy. These visits can help catch health problems early so they can be treated. Preventive services include:
You will not have a copayment for preventive care.
Medicaid Managed Care
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