You can get help for a mental health, alcohol or drug abuse emergency anytime even if you are away from home. And you don’t have to get an OK from anyone before you get emergency care.
If you have a mental health, alcohol or drug abuse emergency, go to the nearest mental health crisis walk in center or ER right away.
What if you don’t know where your closest mental health crisis walk in center is? Call Mental Health Crisis Services at: 855-CRISIS-1 (or 855-274-7471) right away. These calls are free. Or, you can call your provider. Your provider can help you get emergency care if you need it. CoverKids pays for mental health, alcohol or drug abuse emergencies even if the doctor or hospital isn’t in the Provider Network.
Children under age 18
If you are under 18 years-old or your child is under age 18 and has a behavioral health (mental health, alcohol or drug abuse) emergency:
- Go to the nearest ER, or
- Call 911, or
Call the statewide crisis line or the regional phone number in your area. Your call will be routed to a crisis specialist for help — 24/7 statewide crisis line: 855-274-7471 (855-CRISIS-1).
To reach an agency directly:
866-791-9221 — North Middle TN
866-791-9222 — South Middle TN
866-791-9227 — Rural West TN
866-791-9226 — Memphis Region
866-791-9224 — East Region
866-791-9225 — South East Region
Mental Health Cooperative
615-726-0125 — Davidson County
877-928-9062 — Upper East TN
Helen Ross McNabb
865-539-2409 — East TN
Youth Villages, Frontier Health, Helen Ross McNabb, and Mental Health Co-Operative offer statewide crisis services for children under age 18. If you go to the ER, someone from one of these agencies in your area may come help evaluate your child’s need for care. If you have problems reaching someone at the number listed for your area, call 1-866-600-4985,
TTY/TDD 711. We will help you. You can also call 911. These calls are free.
Always carry your CoverKids card with you. In case of an emergency, doctors will know that you have CoverKids.