UnitedHealthcare Rhody Health Partners ACA Adult Expansion

Are you ready for flu season?

Influenza, commonly called the flu, is a serious illness that can spread easily. It can lead to missed days at school or work, and even hospital stays. Here’s the good news: a simple shot can reduce your chances of getting influenza — and it’s available to you at no cost with your UnitedHealthcare Community Plan. Talk to your UnitedHealthcare network doctor about getting the flu shot. If you don’t have one, please contact Member Services at 888-716-8787 and a representative can help you find one.

For a list of places to get a flu shot near you, visit http://www.health.ri.gov/flu

News Bulletins

Annual Notification 
For more information, click here (PDF 740.4 KB).

CAHPS Survey
At UnitedHealthcare, we care about your health. Our goal is to improve the health of our
members by providing high-quality services. Learn more about the CAHPS Survey. (PDF 36.05 KB)

Citizenship Documents Required
There are new laws that may require you to show proof of citizenship in order to renew your health coverage. Click on a document below to read about what you will need:

English (PDF 84.96 KB) | Español (PDF 132.6 KB) | Chinese (PDF 194.71 KB) | Russian (PDF 127.41 KB) | Arabic (PDF 118.8 KB) | Nuer (PDF 123.73 KB)

Interpretation
If English is not your primary language, you can ask for an interpreter to help with your call to Member Services. We can also provide interpreter services for your doctor visits. Call Member Services at (800) 587-5187 (TTY 711) at least 72 hours hours before your scheduled appointment to arrange for an interpreter to meet you at your appointment. Call Member Services 14 days in advance for American Sign Language interpreter requests.

Member Advisory Committee
Join our Member Advisory Committee and share your feedback and concerns with us. Members come and learn about your health plan and share your feedback and concerns with us. Transportation is provided. Call Member Services at  (800) 587-5187 (TTY: 711) if you are interested in joining.

Member Rights & Responsibilities
As a UnitedHealthcare member, you have certain rights and assume certain responsibilities when you become a member. It is important you fully understand both your rights and your responsibilities. For more information, For more information, refer to your Member Handbook.

Notice of Privacy Practices
We have a Notice of Privacy Practices that tells you how health information about you may be used and shared. We are required by law to let you know that the Notice is available, and how you can get a copy of it. You can download a copy of our Notice of Privacy Practices in English (PDF 278.97 KB) | Espanol (PDF 151.82 KB) or Portugese (PDF 152.9 KB).

Preventative Care Guidelines
Preventative care helps you manage your health and health of your family. Maintaining or improving your health is important – and a focus on regular preventive care, along with following the advice of your doctor, can help you stay healthy. Click here (PDF 623.69 KB) for more information.

Quality Improvement Initiatives

• A summary of accomplishments and opportunities for improvement are identified for 2012. Click here for more information. (DOC 96 KB)
• A summary of accomplishments and opportunities for improvement are identified for 2011. Click here for more information. (PDF 45.62 KB)
• A summary of accomplishments and opportunities for improvement are identified for 2010. Click here for more information. (PDF 35.93 KB)

Transportation 

As a Rhody Health Partner ACA member, you may qualify for a bus pass for you and your family to use to get to the doctor’s office. You will need to call LogistiCare at 1-855-330-9131 (TTY (866) 288-3133) to request a bus pass at least 7 business days before the appointment. Tell them the date and time of the medical, dental and behavioral health appointment as well as the name of the provider and a bus pass will be mailed to you. If you cannot take a bus for medical reasons or because your home or your adult managed care appointment is not near a bus line, please call LogistiCare for help in getting transportation to your appointment. Please use family and friends for transportation needs before calling LogistiCare.