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Welcome to UnitedHealthcare Community Plan in Ohio

See Plans in Ohio

Announcement

  • If you have not, schedule your 2020 annual well visit. Checkups aren’t just for kids. Get off to a good start this year by scheduling an appointment with your primary care provider (PCP). All the members of your family should see their PCP once a year for a well visit. You will get any tests or shots that are needed. Your PCP can look for problems that often don’t have symptoms. Tell them about any health concerns you have. Ask questions. Together, you can make a plan and take charge of your health.

    • Need a new PCP? We can help you find a provider who is a good fit for you. Visit myuhc.com/CommunityPlan or call Member Services toll-free at 1-800-895-2017, TTY 711.

Featured Programs

Cigarette-broken

Be smoke-free. We can help.

As soon as you quit, your body begins to repair the damage caused by smoking.

Trying to stop smoking is hard. But all the benefits of quitting are worth it. Did you know that 20 minutes after you quit, your heart rate drops to a normal level? And 12-24 hours after quitting, the carbon monoxide level in your blood drops to normal. We support our members who are trying to quit. 

  • Visit your doctor to get advice and medicines that can help you quit. We can help you schedule an appointment.
  • Medicines come in different forms like patches, gum, lozenges and pills. Most of these are covered by your benefits. We can also help you understand your other benefits too.
  • Reach out to the Ohio Tobacco Quit Line for coaching and counseling. They offer additional support for pregnant members and teens who use tobacco. Call 1-800-QUIT-NOW (1-800-784-8669).
  • Get access to educational materials and other resources. We offer a wide variety of resources and links to valuable material.
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Behavioral Health Services

Behavioral health is as important as physical health. That’s why we have coverage for both.

Required care is 100% covered with no co-pay, including testing and diagnosis, behavioral therapy and medication.

Behavioral health services can help you with personal problems that may affect you and/or your family. These problems may be stress, depression, anxiety or using drugs or alcohol. We can help. 

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Healthy First Steps®

When you’re pregnant, you receive help and advice from your mom, aunts, sisters and girlfriends. Yet every pregnancy is different. This program will support you through your pregnancy. 

Get pregnancy and parenting support.

We can help you:

  • Find a doctor for both mother and baby.
  • Learn about nutrition, fitness and safety.
  • Get supplies, including breast pumps for nursing moms.
Reading-newsltter

HealthTalk Member Newsletter

Our HealthTalk newsletter is now online. The newsletter (English or Espanol) is a great way to learn about our health plan and important health topics.

Now you can read it whenever, wherever you want. Check back quarterly for a new edition.

Health4Me™ Mobile App

This free mobile app allows you to access key information on the go. You can search for nearby doctors, view your member handbook or view your member ID card. 

The Health4Me mobile app can be downloaded to an Apple® or Android® smartphone or tablet.

The mobile app lets you:

  • Pull up your member ID card anytime. 
  • See your health plan benefits.
  • Find nearby providers, hospitals and urgent care clinics. 
  • Check transportation services that are available to you. 
  • View your Member Handbook. 
  • Connect with helpful professionals 24/7.


Follow these steps to get started: 

  1. Go to the app store on your iPhone or Google Play on your Android. 
  2. Download the app to your phone. 
  3. Use your myuhc.com credentials to log in or enter member ID card information to register.

Health Education

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Healthy weight. Getting exercise.

Losing weight does not have to be hard. Getting more exercise is one of the best ways. Try to get 60 minutes or more of exercise every day. It doesn’t have to mean doing hard exercises or going to the gym every day. Just move your body. Here are some ideas:

Move! Dancing to your favorite tunes can help you burn more than 300 calories an hour. 

If you do play video games, play interactive ones where you have to move. You don’t even have to leave the house to move – try exercises like jumping jacks, marching in place, going up and down stairs, push-ups or sit-ups at home.

Walk! Take a walk with a friend outside. Walk your dog or your neighbor’s dog, or walk your cat! Instead of driving, walk or bike to school or a friend’s house.

Clean! Vacuum your room. Wash the car. Mow the lawn. Your parents will be happy, and it’s another chance for you to get more exercise, and maybe even have some fun.

Unplug! Limit your time watching TV or using your smartphone, computer or other device. Keep screen time to less than two hours a day. When you do watch TV or use your phone – try marching in place or exercising while you watch/play.

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Healthy weight. Healthy eating.

Healthy Weight. Healthy You.

When you eat more calories than you use, your body stores the extra calories as fat. A few extra pounds are not bad for most people, but too many extra pounds and too much body fat can be bad for your health.* Doctors call this being “overweight” or “obese.”

Doctors use a measurement called body mass index (BMI), using your height and your weight to determine how much body fat you have. The best way to stay at a healthy weight or to lose weight is to make good food choices. Here are some easy ways to do that every day:

  • Try to eat more vegetables and fruit than any other type of food whenever possible.
  • Choose low-calorie foods or smaller portions when eating out.
  • Pick healthy side dishes like apple slices or apple sauce instead of Ffrench fries. If you are really craving fries, try eating something healthy like a salad, apple slices or apple sauce first, then split a small portion of fries with a few other people.
  • Drink water or milk instead of soda.
  • Check the label – can you recognize all of the ingredients? If not, it might have a lot of extra stuff you don’t need, so look for other options. Try nuts or whole grain crackers instead of chips.
  • Try replacing sugary snacks with things like yogurt or dried fruit (without added sugar). If you have a sweet tooth, try a small portion of your favorite sweet only once a day.

Depression

Depression is a real illness. It can be treated.

You can feel like yourself again. Depression is an illness like diabetes or heart disease. The first step is to accept that you need help. The second step is to talk to your doctor.

Common signs of depression can include:

• Feeling unhappy, down or sad every day or feeling worthless, guilty, helpless or hopeless. 
• Loss of interest in hobbies, activities and people you once enjoyed.
• Trouble sleeping or sleeping more than usual, or feeling tired, weak or low in energy.
• Loss of appetite or eating too much.
• Having trouble concentrating, remembering or making decisions.
• Thinking or talking about suicide.

Find out more online at liveandworkwell.com.

How stress affects you

When you're stressed, your body knows it. Your heart starts pounding and your muscles tense. Everyone has stress in their life now and then. But chronic stress can have negative effects on both your physical and your mental health. 

It can affect:
Digestion. Stress slows the release of stomach acid and causes the colon to work faster. This can result in stomachaches or diarrhea.

Heart rate and blood vessels. Your heart rate, blood pressure and cholesterol may increase. This raises your risk for
heart attacks and strokes.

Immune system. Stress makes wounds heal slower. You’re also more likely to get colds and infections.

Weight. Stress makes you crave fats and carbohydrates. If you gain weight in your abdominal area, you’re at greater
risk for heart disease and diabetes.

Mental health. Stress makes you tense and anxious. This can lead to depression, headaches or other problems such as trouble sleeping.

Regain your balance. If stress has taken over your life, here are some ideas to regain control:

Make time for regular exercise. Check with your doctor to see what types of exercise are right for you.

  • Do things you enjoy.
  • Learn how to relax. 
  • Treat yourself well.

If your stress is still an issue, talk with your doctor. He or she can recommend someone who can help you find other ways to manage your stress.

Find out more online at liveandworkwell.com

Depression medication

Questions, answers and helpful advice.

Be sure to see your doctor regularly. Especially when you first start taking a depression medicine. Or when the dose is changed.

How do I know my medicine is working?

Be patient. Give it time to work. Most people start to feel better after several weeks. You should feel less tired or worried, little by little. It may take a while to get the full benefits of your medicine.

Looking for the federal government’s Medicaid website? Look here at Medicaid.gov.

UnitedHealthcare Dual Complete Plans

Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a contract with the State Medicaid Program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is available to anyone who has both Medical Assistance from the State and Medicare. This information is not a complete description of benefits. Call 1-800-905-8671 TTY 711 for more information. Limitations, co-payments, and restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year.

Nurseline Disclaimer

This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for informational purposes only. The nurses cannot diagnose problems or recommend treatment and are not a substitute for your doctor's care. Your health information is kept confidential in accordance with the law. The service is not an insurance program and may be discontinued at any time.

UnitedHealthcare Connected™ for MyCare Ohio (Medicare-Medicaid Plan)

UnitedHealthcare Connected for MyCare Ohio (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Ohio Medicaid to provide benefits of both programs to enrollees. If you have any problem reading or understanding this or any other UnitedHealthcare Connected for MyCare Ohio (Medicare-Medicaid Plan) information, please contact our Member Services at 1-844-445-8328 (TTY 711) from 7 a.m. to 8 p.m. Monday through Friday (voice mail available 24 hours a day/7 days a week) for help at no cost to you.

Si tiene problemas para leer o comprender esta o cualquier otra documentación de UnitedHealthcare® Connected™ de MyCare Ohio (plan Medicare-Medicaid), comuníquese con nuestro Departamento de Servicio al Cliente para obtener información adicional sin costo para usted al 1-844-445-8328 (TTY 711) de lunes a viernes de 7 a.m. a 8 p.m. (correo de voz disponible las 24 horas del día, los 7 días de la semana).

UnitedHealthcare Connected™ (Medicare-Medicaid Plan)

UnitedHealthcare Connected (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Texas Medicaid to provide benefits of both programs to enrollees.

UnitedHealthcare Connected Benefit Disclaimer

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected Member Services or read the UnitedHealthcare Connected Member Handbook. Benefits and/or copayments may change on January 1 of each year.

UnitedHealthcare Senior Care Options (HMO SNP) Plan

UnitedHealthcare SCO is a Coordinated Care plan with a Medicare contract and a contract with the Commonwealth of Massachusetts Medicaid program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is a voluntary program that is available to anyone 65 and older who qualifies for MassHealth Standard and Original Medicare. If you have MassHealth Standard, but you do not qualify for Original Medicare, you may still be eligible to enroll in our MassHealth Senior Care Option plan and receive all of your MassHealth benefits through our SCO program.

Availability of Non-English Disclaimer

ATTENTION: If you speak [insert language], language assistance services, free of charge, are available to you. Call 1-800-905-8671 TTY 711.

ATENCIÓN: Si habla [ingrese el idioma], hay servicios de asistencia lingüística disponibles para usted y que no tienen cargo. Llame al 1-800-905-8671 TTY 711.

Star Ratings Disclaimer

Medicare evaluates plans based on a 5-Star rating system.

Formularies

The formulary, pharmacy network and provider network may change at any time. You will receive notice when necessary.

NCQA

UnitedHealthcare Connected has a Model of Care approved by the National Committee for Quality Assurance (NCQA) to operate as a Special Needs Plan (SNP) until 2017 based on a review of UnitedHealthcare Connected’s Model of Care.

Important Provider Information

The Choice is Yours

We will provide you with information to help you make informed choices, such as physicians' and health care professionals' credentials. This information, however, is not an endorsement of a particular physician or health care professional's suitability for your needs.

The providers available through this application may not necessarily reflect the full extent of UnitedHealthcare's network of contracted providers. There may be providers or certain specialties that are not included in this application that are part of our network. If you don't find the provider you are searching for, you may contact the provider directly to verify participation status with UnitedHealthcare's network, or contact Customer Care at the toll-free number shown on your UnitedHealthcare ID card. We also recommend that, prior to seeing any physician, including any specialists, you call the physician's office to verify their participation status and availability.

Some network providers may have been added or removed from our network after this directory was updated. We do not guarantee that each provider is still accepting new members.

Out-of-network/non- contracted providers are under no obligation to treat UnitedHealthcare plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost- sharing that applies to out-of-network services.

American Disabilities Act Notice

In accordance with the requirements of the federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973 ("ADA"), UnitedHealthcare Insurance Company provides full and equal access to covered services and does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Referrals

Network providers help you and your covered family members get the care needed. Access to specialists may be coordinated by your primary care physician.

Paper Directory Requests

Paper copies of the network provider directory are available at no cost to members by calling the customer service number on the back of your ID card. Non-members may download and print search results from the online directory.

Inaccurate Information

To report incorrect information, email provider_directory_invalid_issues@uhc.com. This email box is for members to report potential inaccuracies for demographic (address, phone, etc.) information in the online or paper directories. Reporting issues via this mail box will result in an outreach to the provider’s office to verify all directory demographic data, which can take approximately 30 days. Individuals can also report potential inaccuracies via phone. UHC Members should call the number on the back of their ID card, and non-UHC members can call 888-638-6613 TTY 711.

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Last Updated: 11.05.2020 at 02:47 PM CST

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