Ohio - UnitedHealthcare Connected® for MyCare Ohio H2531-001 - Member Information

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UnitedHealthcare Connected® for MyCare Ohio

Member Information


Public Notice and Request for Comment

Pursuant to the provision of title 42 Sections 441.301 and 441.304 of the Code of Federal Regulations, public notices are required for any of the following: new 1915(c) waiver, new 1915(i) state plan amendment, renewal of a 1915(c) waiver, and any amendment to a 1915(c) waiver that includes one or more substantive changes.

Draft HCBS Statewide Transition Plan


Post Date:                   Thursday, October 15, 2015

Comment End Date: Sunday, November 15, 2015

Purpose: The purpose of this posting is to provide public notice and receive public comments for consideration regarding the revisions made to the draft statewide transition plan following the Centers for Medicare and Medicaid Services’ (CMS) initial review of the plan, submitted by the State on March 13, 2015.


Background: The U.S. Department of Health and Human Services’ Centers for Medicare and Medicaid Services (CMS) published regulations in the Federal Register on January 16, 2014, which became effective on March 17, 2014, implementing new requirements for Medicaid’s 1915(c), 1915(1), and 1915(k) Home and Community-Based Services (HCBS) waivers. These regulations require states to submit a transition plan for all the states’ 1915(c) waiver and 1915(i) HCBS state plan programs.

This plan sets forth the actions Ohio will take to operate all applicable HCBS programs in compliance with the final rules. The pertinent federal regulations are 42 CFR 441.301(c)(4)-(6). More information can be found on the CMS website.

Summary Draft HCBS Statewide Transition Plan 

Detail HCBS Statewide Transition Plan

A non-electronic copy of the Draft HCBS Statewide Transition Plan may be obtained by calling (614) 466-6742.  

Public Comment Submission

Comments must be submitted by midnight of the comment period end date using one of the following options:



Written comments sent to:

HCBS Statewide Transition Plan  

Ohio Department of Medicaid

P.O. Box 182709, 5th Floor

Columbus OH 43218


FAX(614) 466-6945 (please include Attn. HCBS Statewide Transition Plan in the subject line)

Calling toll-free to leave a voicemail message at 1 (800) 364-3153.

Courier or in-person submission to Attn: BLTCSS, Lazarus Building, 50 W. Town St., Columbus OH 43218.





UnitedHealthcare Care Managers for Member's Unique Needs

Every UnitedHealthcare MyCare Ohio member receives a personal representative. These Care Managers are licensed professionals providing education and coordination of UnitedHealthcare Connected® for MyCare Ohio (Medicare Medicaid Plan) benefits, tailored for each member’s unique needs. 

Click here to watch a video on how these Care Managers are helping current members.

Important Update to Members (1/27/15)

We recently mailed you a letter that included some information on benefit changes.  Some of the information did not pertain to members that only have their Medicaid covered benefits through our plan.  Please disregard that letter.  The letter also had an incorrect number for the Ohio Medicaid Hotline.  The correct number for the Hotline is 1-800-324-8680. We are sorry for any confusion this may have caused you. Please see here (PDF 177.72 KB) for additional information. 

Use the documents below to learn more about each important health topic.

UnitedHealthcare Member Advisory Council and "Connected Advisors"

UnitedHealthcare Member Advisory Council and "Connected Advisors" is an advisory council to ensure that UnitedHealthcare actively engages consumers, families, advocacy groups, and other key stakeholders as partners in the program design and delivery system.

Who is involved?

  • Any members, or a member's representative, are eligible to participate.
  • There are no term limits for participation.
  • Representatives from member stakeholder or advocacy organizations.
  • Representation reflects the diversity of the member population including: race, ethnicity, religion, sexual orientation, gender, disability (physical or mental), age, parental status, or genetic information.

They will advise and guide the UnitedHealthcare Community Plan of Ohio on:

  • Clinical design and delivery
  • Strategies to support members in the community
  • Abuse and neglect initiatives
  • Promote member-centric culture
  • Provide input regarding research and best practices

How is it organized?

  • One statewide council
  • Three local groups of "Connected Advisors" with representation in the Northeast (Cuyahoga, Geauga, Lake, Lorain, and Medina counties); Northeast Central (Columbiana, Mahoning, and Trumbull counties); and East Central (Portage, Stark, Summit, and Wayne counties) MyCare Ohio regions.

What will they do?

  • Participate in quarterly conference calls
  • Receive electronic or printed newsletter(s).
  • Attend three in-person, regional meetings held annually (UnitedHealthcare will provide a travel stipend at the request of a member. The amount of the stipend will follow the guidelines of the appropriate state governing rules and guidelines).
  • There is no cost for participation.
  • Decisions of the Member Council and Connected Advisors will be made by simple majority vote of members present.
  • One member will be appointed/elected to participate in UnitedHealthcare's National Peer Ambassador program. The goal of a peer ambassador program is to elevate and empower members through meaningful dialogue, information exchange, and inclusion in the development of best practices, innovations, and delivery/design in promotion of a member-centered culture. The Community and National Peer Ambassadors connect virtually (via conference or web-based technology) to share experiences and insights regarding opportunities to better the quality of life and experience of the populations we serve. We leverage recommendations and insights shared by the Ambassadors to support improved outcomes and experiences in the promotion of a member-centered culture. The Ambassadors do not receive compensation for service in the ambassador role.

To learn more about UnitedHealthcare's Member Advisory Council and "Connected Advisors," or get involved, get information at www.myuhc.com/communityplan or call Members Matter at 1-877-542-9236 (TTY 711).


Flu Shots

Influenza is a serious illness that can be easily prevented by a simple shot.

  • The best time to get a flu shot is before flu season starts. Talk to your doctor about what is right for you. You may want to write down when you get your shot, and plan to get it at the same time each year.
  • When you get your flu shot, it is covered by the terms of your plan. For help scheduling an appointment, call the toll-free number on the back of your member ID card. Health coaches are available daily from 8 a.m. – 8 p.m. to help you.

Don’t have time to see the doctor for a flu shot?  Click here for list of locations where you can get a flu shot.

Fraud, Waste, and Abuse

Healthcare fraud, waste and abuse affects everyone. Combating it begins with awareness. Fraud is committed when a dishonest provider or consumer intentionally submits, or causes someone else to submit, false or misleading information for use in determining the amount of health care benefits. Waste is the over-utilization of services not caused by criminally negligent actions and the misuse of resources. Abuse is provider practices that are inconsistent with professional standards of care: medical necessity, or sound fiscal, business, or medical practices and provider or beneficiary practices that result in unnecessary costs to the healthcare program.

What is provider fraud, waste and abuse?

  • Billing for services not rendered
  • Upcoding (billing for more expensive services or procedures than were actually provided or performed)
  • Soliciting, offering or receiving kickbacks
  • Improper or sloppy billing practices
  • Failure to maintain adequate records
  • Routine waiver of coinsurance and deductible

What is member fraud, waste and abuse?

  • Loaning or using another person's insurance card
  • Forging or selling prescription drugs
  • Providing false information when applying for program benefits

UnitedHealthcare Community Plan is committed to combating fraud, waste and abuse. If you suspect health care fraud, waste and abuse, you may report via the following methods:

  • Anonymous fraud, waste and abuse hotline: 1.877.766.3844

Clinical Health Guidelines

Perinatal Care

American Academy of Pediatrics and The American College of Obstetricians and Gynecologists, Sixth Edition, Guidelines for Perinatal Care
Click Here (PDF 394.85 KB)

Preventive Pediatric Health Care Screening

2009 Recommendations for Preventive Pediatric Health Care screening guidelines (periodicity schedule) from the American Academy of Pediatrics

American Academy of Pediatrics

Preventive Services Guideline

2010-2011 Guide to Clinical Preventive Services – US Preventive Services Task Force (USPSTF)

Agency for Healthcare Research and Quality


Healthy First Steps (PDF 1.7 MB)

Questions and Answers

2011 Flu Q&A (PDF 18.59 KB)
2011 Pneumonia Q&A (PDF 18.88 KB)


Asthma Action Plan (PDF 172.95 KB)
Coronary Artery Disease Health Log (PDF 178.51 KB)
COPD Action Plan (PDF 164.76 KB)
Diabetes Health Log (PDF 242.77 KB)
Heart Failure Health Log (PDF 241 KB)
Lead Poisoning (PDF 142.79 KB)
Taking Charge of Your Ashthma (PDF 496.51 KB)
Taking Charge of Your COPD (PDF 455.12 KB)
Taking Charge of Your Depression (PDF 254.15 KB)
Taking Charge of Your Diabetes (PDF 1.93 MB)
Taking Charge of Your Heart Disease (PDF 432.1 KB)
Taking Charge of Your Heart Failure (PDF 517.98 KB)

Member Newsletters

Summer 2013 Issue (English) (PDF 1.28 MB)
Summer 2013 Issue (Español) (PDF 1.26 MB)
Spring 2013 Issue (English) (PDF 631.94 KB)
Spring 2013 Issue (Español) (PDF 619.89 KB)


To file an Appeal or Grievance, please visit or FAQ section.


Ready to get started?

Call Us:
TTY: 711

8:00 a.m. to 8:00 p.m. local time
Voicemail available 24/7.

Lookup Tools

Doctor Lookup

Search for doctors, hospitals and specialists.

Find a Dentist

Find a dentist near you.

View Drug List

Find medications covered by this plan.

Download Formularies
Pharmacy Search

Find a pharmacy near you.

Member Information

Member Website

Already a member? You have access to our member-only website. Print ID cards, chat with a nurse online, and more.

Member Handbook
Member Update Handbook Flyer

More Resources

Member Page

View more news, updates and resources for members.

Member Handbook
Member Update Handbook Flyer
Disclaimer Information

Looking for the federal government’s Medicaid website? Look here at Medicaid.gov.

UnitedHealthcare Dual Complete Plans

Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a contract with the State Medicaid Program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is available to anyone who has both Medical Assistance from the State and Medicare. This information is not a complete description of benefits. Call 1-800-905-8671 TTY 711 for more information. Limitations, co-payments, and restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year.  

Nurseline Disclaimer

This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for informational purposes only. The nurses cannot diagnose problems or recommend treatment and are not a substitute for your doctor's care. Your health information is kept confidential in accordance with the law. The service is not an insurance program and may be discontinued at any time.

UnitedHealthcare Connected™ for MyCare Ohio (Medicare-Medicaid Plan)

UnitedHealthcare Connected for MyCare Ohio (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Ohio Medicaid to provide benefits of both programs to enrollees. If you have any problem reading or understanding this or any other UnitedHealthcare Connected for MyCare Ohio (Medicare-Medicaid Plan) information, please contact our Member Services at 1-877-542-9236 (TTY 711) from 7 a.m. to 8 p.m. Monday through Friday (voice mail available 24 hours a day/7 days a week) for help at no cost to you.

Si tiene problemas para leer o comprender esta o cualquier otra documentación de UnitedHealthcare® Connected™ de MyCare Ohio (plan Medicare-Medicaid), comuníquese con nuestro Departamento de Servicio al Cliente para obtener información adicional sin costo para usted al 1-877-542-9236 (TTY 711) de lunes a viernes de 7 a.m. a 8 p.m. (correo de voz disponible las 24 horas del día, los 7 días de la semana).

UnitedHealthcare Connected™ (Medicare-Medicaid Plan)

UnitedHealthcare Connected (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Texas Medicaid to provide benefits of both programs to enrollees.

UnitedHealthcare Connected Benefit Disclaimer

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected Member Services or read the UnitedHealthcare Connected Member Handbook. Benefits and/or copayments may change on January 1 of each year.

UnitedHealthcare Senior Care Options (HMO SNP) Plan

UnitedHealthcare SCO is a Coordinated Care plan with a Medicare contract and a contract with the Commonwealth of Massachusetts Medicaid program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is a voluntary program that is available to anyone 65 and older who qualifies for MassHealth Standard and Original Medicare. If you have MassHealth Standard, but you do not qualify for Original Medicare, you may still be eligible to enroll in our MassHealth Senior Care Option plan and receive all of your MassHealth benefits through our SCO program.

Availability of Non-English Disclaimer

ATTENTION: If you speak [insert language], language assistance services, free of charge, are available to you. Call 1-800-905-8671 TTY 711.  

ATENCIÓN: Si habla [ingrese el idioma], hay servicios de asistencia lingüística disponibles para usted y que no tienen cargo. Llame al 1-800-905-8671 TTY 711.

Star Ratings Disclaimer

Medicare evaluates plans based on a 5-Star rating system. 


The formulary, pharmacy network and provider network may change at any time. You will receive notice when necessary.


UnitedHealthcare Connected has a Model of Care approved by the National Committee for Quality Assurance (NCQA) to operate as a Special Needs Plan (SNP) unitl 2017 based on a review of UnitedHealthcare Connected’s Model of Care.

Important Provider Information

The Choice is Yours

We will provide you with information to help you make informed choices, such as physicians' and health care professionals' credentials. This information, however, is not an endorsement of a particular physician or health care professional's suitability for your needs.

The providers available through this application may not necessarily reflect the full extent of UnitedHealthcare's network of contracted providers. There may be providers or certain specialties that are not included in this application that are part of our network. If you don't find the provider you are searching for, you may contact the provider directly to verify participation status with UnitedHealthcare's network, or contact Customer Care at the toll-free number shown on your UnitedHealthcare ID card. We also recommend that, prior to seeing any physician, including any specialists, you call the physician's office to verify their participation status and availability.

Some network providers may have been added or removed from our network after this directory was updated. We do not guarantee that each provider is still accepting new members.

Out-of-network/non- contracted providers are under no obligation to treat UnitedHealthcare plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost- sharing that applies to out-of-network services.

American Disabilities Act Notice

In accordance with the requirements of the federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973 ("ADA"), UnitedHealthcare Insurance Company provides full and equal access to covered services and does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.


Network providers help you and your covered family members get the care needed. Access to specialists may be coordinated by your primary care physician.

Paper Directory Requests

Paper copies of the network provider directory are available at no cost to members by calling the customer service number on the back of your ID card. Non-members may download and print search results from the online directory.

Inaccurate Information

To report incorrect information, email provider_directory_invalid_issues@uhc.com. This email box is for members to report potential inaccuracies for demographic (address, phone, etc.) information in the online or paper directories. Reporting issues via this mail box will result in an outreach to the provider’s office to verify all directory demographic data, which can take approximately 30 days. Individuals can also report potential inaccuracies via phone. UHC Members should call the number on the back of their ID card, and non-UHC members can call 888-638-6613 TTY 711.

UnitedHealthcare Connected™ for MyCare Ohio (Medicare-Medicaid Plan)

UnitedHealthcare Connected for MyCare Ohio is a health plan that contracts with both Medicare and Ohio Medicaid to provide benefits of both programs to enrollees.

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook.

Limitations, copays, and restrictions may apply. For more information, call UnitedHealthcare Connected Member Services or read the UnitedHealthcare Connected Member Handbook.

Benefits, List of Covered Drugs, pharmacy and provider networks and/or copayments may change from time to time throughout the year and on January 1 of each year.

You can get this information for free in other languages. Call 1-877-542-9236 (TTY: 711) The call is free.

Usted puede obtener esta información de forma gratuita en otros idiomas. Llame 1-877-542-9236 (TTY: 711). La llamada es gratuita.

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