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UnitedHealthcare Community Plan Member Information

Renew Your Medicaid Benefits

The Ohio Department of Medicaid (ODM) is required to verify continued eligibility for people on Medicaid every 12 months. The Ohio Department of Medicaid will send you a Medicaid Renewal Form when it is time to renew your Medicaid coverage. It's important to know that if you don't take action, it could result in the loss of your Medicaid eligibility for health care coverage.

Don't Risk Losing Your UnitedHealthcare Coverage. UnitedHealthcare cares about you. Our mission is to help people live healthier lives. To stay a UnitedHealthcare member, you have to renew your Medicaid benefits.

You can renew your coverage in one of three ways:

  • Online. If you applied for Medicaid online, go to benefits.ohio.gov and click on "Renew My Benefits" OR
  • By Mail. Fill out the form and mail it back right away to your local county JFS office. The envelope requires a 70 cent postage stamp to return. If you need help with getting a pre-paid return envelope, please call Member Services at 1-800-895-2017 TTY 711.
  • In Person. Visit your local county JFS office. If you need a ride to your local county JFS office, UnitedHealthcare can give you free transportation. Please call 1-800-895-2017 TTY 711 48 hours in advance of needing a ride to schedule your transportation.

How long do I have to reinstate my benefits? 

If Medicaid eligibility is closed for failing to renew benefits, individuals have 90 days to renew and meet coverage requirement. If done within 90 days, Medicaid will backdate and there will be no lapse in coverage. Clients should NOT submit multiple new applications during their renewal period, as this will only slow down processing with duplicate information.

Have questions?

Call your local County Department of Job and Family Services. A listing of all county JFS offices is provided below (click the + to see the full list):

Call your local County Department of Job and Family Services. A listing of all county JFS offices is provided below:

County

Address/Phone

Allen

1501 South Dixie Highway, P.O. Box 4506

 

Lima, OH 45802-4506

 

Phone/Ext: 419-228-2621

Adams

482 Rice Drive, P.O. Box 386

 

West Union, OH 45693-0386

 

Phone/Ext: 937-544-5155

Ashland 

15 West Fourth Street

 

Ashland, OH 44805-2137

 

Phone/Ext: 419-282-5000, 800-589-8141

Ashtabula

2924 Donahoe Drive

 

Ashtabula, OH 44004-4540

 

Phone/Ext: 440-998-1110, 800-935-0242

Athens

13183 State Route 13

 

Millfield, OH 45761-9901

 

Phone/Ext: 740-797-2523, 800-762-3775

Auglaize

12 North Wood Street

 

Wapakoneta, OH 45895

 

Phone/Ext: 419-739-6505

Belmont

310 Fox Shannon Place

 

St. Clairsville, OH 43950-0428

 

Phone/Ext: 740-695-1075

Brown

775 Mt. Orab Pike

 

Georgetown, OH 45121-0289

 

Phone/Ext: 937-378-6104

Butler 

315 High Street, P.O. Box 4000

 

Hamilton, OH 45012-4000

 

Phone/Ext: 513-887-4100, 800-582-4267

Carroll

95 East Main Street, P.O. Box 219

 

Carrollton, OH 44615

 

Phone/Ext: 330-627-4969

Champaign

1512 South US Highway 68, Suite N100

 

Urbana, OH 43078-0353

 

Phone/Ext: 937-484-1500

Clark County

1345 Lagonda Avenue

 

Springfield, OH 45503

 

Phone/Ext: 937-327-1700, 800-516-3463

Clermont

2400 Clermont Center Drive

 

Batavia, OH 45103

 

Phone/Ext: 513-732-7111

Clinton

1025 S. South Street, Suite 200

 

Wilmington, OH 45177

 

Phone/Ext: 937-382-0963

Columbiana

7989 Dickey Drive, Suite 2

 

Lisbon, OH 44432

 

Phone/Ext: 330-424-1471

Coshocton

725 Pine St

 

Coshocton, OH 43812

 

Phone/Ext: 740-622-1020

Crawford 

224 Norton Way

 

Bucyrus, OH 44820-1831

 

Phone/Ext: 419-562-0015

Cuyahoga

310 W. Lakeside Ave. Suite 500

 

Cleveland, OH 44113

 

Phone/Ext: 216-443-7032

Darke

631 Wagner Ave

 

Greenville, OH 45331

 

Phone/Ext: 937-548-4132

Defiance

06879 Evansport Road, Suite A

 

Defiance, OH 43512-0639

 

Phone/Ext: 419-782-3881, 800-342-0160

Delaware 

140 North Sandusky, 2nd Floor

 

Delaware, OH 43015-1789

 

Phone/Ext: 740-833-2300, 800-899-3180

Erie

221 West Parish Street

 

Sandusky, OH 44870-4886

 

Phone/Ext: 419-626-6781

Fairfield

239 West Main Street

 

Lancaster, OH 43130

 

Phone/Ext: 740-652-7889, 800-450-8845

Fayette

133 South Main St.

 

Washington Court House, OH 43160

 

Phone/Ext: 740-335-0350, 800-845-3272

Franklin 

1721 Northland Park Avenue

 

Columbus, OH 43229

 

Phone/Ext: 614-233-2000

Fulton

604 South Shoop Avenue, Suite 200

 

Wauseon, OH 43567

 

Phone/Ext: 419-337-0010, 800-344-3575

Gallia

848 Third Ave.

 

Gallipolis, OH 45631-1661

 

Phone/Ext: 740-446-3222 ext. 229

Geauga

12480 Ravenwood Drive, P.O. Box 309

 

Chardon, OH 44024-9009

 

Phone/Ext: 440-285-9141, 800-209-7590

Greene

541 Ledbetter Road

 

Xenia, OH 45385-3699

 

Phone/Ext: 937-562-6000, 800-361-4450

Guernsey

324 Highland Avenue

 

Cambridge, OH 43725

 

Phone/Ext: 740-432-2381

Hamilton

222 East Central Parkway

 

Cincinnati, OH 45202

 

 Phone/Ext: 513-946-1000

Hancock

7814 County Road 140, P.O. Box 270

 

Findlay, OH 45839-0270

 

Phone/Ext: 419-422-0182,  1-855-275-3537

Hardin

175 West Franklin Street, Suite 150

 

Kenton, OH 43326-9902

 

Phone/Ext: 419-675-1130, 800-442-7346

Harrison

520 North Main Street, P.O. Box 239

 

Cadiz, OH 43907-0239

 

Phone/Ext: 740-942-2171, 800-960-7820

Henry

104 East Washington Street, Hahn Center

 

Napoleon, OH 43545-0527

 

Phone/Ext: 419-592-0946 X109, 888-844-6449

Highland

1575 North High Street, Suite 100

 

Hillsboro, OH 45133-9442

 

Phone/Ext: 937-393-4278

Hocking

475 Western Ave. Ste B PO BOX 469

 

Chillicothe, OH 45601

 

Phone/Ext: 740-772-7540 ext. 800,855-726-5237

Holmes

85 North Grant Street, P.O. Box 72

 

Millersburg, OH 44654-0072

 

Phone/Ext: 330-674-1111, 800-971-7979

Huron

185 Shady Lane Drive

 

Norwalk, OH 44857-2373

 

Phone/Ext: 419-668-8126,800-668-5175

Jackson

25 East South Street

 

Jackson, OH 45640-1638

 

Phone/Ext: 740-286-4181

Jefferson

125 South 5th Street

 

Steubenville, OH 43952-2885

 

Phone/Ext: 740-282-0961

Knox 

117 East High Street, 4th Floor

 

Mount Vernon, OH 43050-3400

 

Phone/Ext: 740-397-7177, 855-275-3537

Lake

177 Main Street

 

Painesville, OH 44077-9967

 

 Phone/Ext: 440-350-4000

Lawrence

1100 South 7th Street, P.O. Box 539

 

Ironton, OH 45638-0539

 

Phone/Ext: 740-532-3324

Licking

74 South 2nd Street, P.O. Box 5030

 

Newark, OH 43058-5030

 

Phone/Ext: 740-670-8999, 888-895-2790

Logan

211 East Columbus Avenue

 

Bellefontaine, OH 43311-9935

 

Phone/Ext: 937-599-5165

Lorain

42485 North Ridge Road

 

Elyria, OH 44035-1057

 

Phone/Ext: 440-323-5726/440-244-4150

Lucas

3210 Monroe Street,

 

Toledo, OH 43606

 

Phone/Ext: 419-213-8999

Madison 

200 Midway Street

 

London, OH 43140-1356

 

Phone/Ext: 740-852-4770, 800-852-0243

Mahoning

P.O. Box 600, 345 Oak Hill Ave.

 

Youngstown, OH 44501-0600

 

Phone/Ext: 330-740-2600 ext. 8615, 800-548-7175

Marion

363 West Fairground Street

 

Marion, OH 43302-1759

 

Phone/Ext: 740-387-8560

Medina

232 Northland Drive

 

Medina, OH 44256

 

Phone/Ext: 330-722-9300, 800-783-5070

Meigs

175 Race Street, P.O. Box 191

 

Middleport, OH 45760-0191

 

Phone/Ext: 740-992-2117, Ext. 102, 800-992-2608

Mercer

220 West Livingston Street, Suite 10

 

Celina, OH 45822-1671

 

Phone/Ext: 419-586-5106

Miami

2040 North County Road 25-A

 

Troy, OH 45373-1310

 

 Phone/Ext: 937-440-3471

Monroe

100 Home Avenue

 

Woodsfield, OH 43793-1234

 

Phone/Ext: 740-472-1602

Montgomery

1111 South Edwin C. Moses Blvd

 

Dayton, OH 45422-3600

 

Phone/Ext: 937-225-4148

Morgan

155 East Main St. Rm. 009

 

McConnelsville, OH 43756

 

Phone/Ext: 740-962-4616, 888-257-9159

Morrow

619 West Marion Rd.

 

Mt. Gilead, OH 43338-1280

 

Phone/Ext: 419-947-9111, 800-668-6458

Muskingum

445 Woodlawn Avenue, P.O. Box 100

 

Zanesville, OH 43702-0100

 

Phone/Ext: 740-454-0161, 800-242-0029

Noble

18065 SR 78, P.O. Box 250

 

Caldwell, OH 43724-0250

 

Phone/Ext: 740-732-2392, 800-905-2732

Ottawa

8043 West State Route 163, Suite 200

 

Oak Harbor, OH 43449

 

Phone/Ext: 419-898-3688

Paulding

303 West Harrison Street

 

Paulding, OH 45879-1497

 

Phone/Ext: 419-399-3756/419-399-3791

Perry

212 South Main Street, P.O. Box 311

 

New Lexington, OH 43764-0311

 

Phone/Ext: 740-342-3551, 800-551-3551

Pickaway

110 Island Road, P.O. Box 610

 

Circleville, OH 43113

 

Phone/Ext: 740-474-7588, 800-822-5437

Pike

230 Waverly Plaza, Suite 700

 

Waverly, OH 45690

 

Phone/Ext: 740-947-2171

Portage

449 South Meridian Street

 

Ravenna, OH 44266-1208

 

 Phone/Ext: 330-297-3750

Preble

1500 Park Avenue

 

Eaton, OH 45320

 

Phone/Ext: 937-456-6205

Putnam

1225 East Third Street

 

Ottawa, OH 45875-2062

 

Phone/Ext: 419-523-4580, 800-998-5332

Richland 

171 Park Avenue East

 

Mansfield, OH 44902

 

Phone/Ext: 419-774-5400

Ross

475 Western Ave Ste. B PO BOX 469

 

Chillicothe, OH 45601

 

Phone/Ext: 740-772-7540, 855-726-5237

Sandusky

2511 Countryside Drive

 

Fremont, OH 43420-9987

 

Phone/Ext: 419-334-3891, 855-275-3537

Scioto

710 Court Street, P.O. Box 1347

 

Portsmouth, OH 45662-1347

 

Phone/Ext: 740-354-6661

Seneca

900 E CR 20

 

Tiffin, OH 44883

 

Phone/Ext: 419-447-5011, 800-825-5011

Shelby

227 South Ohio Avenue

 

Sidney, OH 45365

 

Phone/Ext: 937-498-4981

Stark

221 3rd Street, S.E.

 

Canton, OH 44702-1293

 

Phone/Ext: 330-452-4661

Summit

47 North Main Street

 

Akron, OH 44308-1991

 

Phone/Ext: 330-643-8200, 800-573-8080

Trumbull

280 North Park Avenue, Suite 1

 

Warren, OH 44481-1109

 

Phone/Ext: 330-675-2000

Tuscarawas

389 16th Street, S.W.

 

New Philadelphia, OH 44663-6401

 

 Phone/Ext: 330-339-7791, 800-431-2347

Union 

940 London Avenue, Suite 1800, P.O. Box 389

 

Marysville, OH 43040-0389

 

Phone/Ext: 937-644-1010, 800-248-2347

Van Wert

114 East Main Street, P.O. Box 595

 

Van Wert, OH 45891-0595

 

Phone/Ext: 419-238-5430, 800-830-0953

Vinton

475 Western Ave. Ste. B PO BOX 469

 

Chillicothe, OH 45601

 

Phone/Ext: 740-772-7540, 855-726-5237

Warren

416 South East Street

 

Lebanon, OH 45036

 

Phone/Ext: 513-695-1420

Washington

1115 Gilman Avenue

 

Marietta, OH 45750

 

Phone/Ext: 740-373-5513

Wayne 

356 West North Street, P.O. Box 76

 

Wooster, OH 44691-0076

 

Phone/Ext: 330-287-5800, 877-612-5800

Williams

117 West Butler Street

 

Bryan, OH 43506-1650

 

Phone/Ext: 419-636-6725

Wood

1928 East Gypsy Lane Road, P.O. Box 679

 

Bowling Green, OH 43402-9396

 

Phone/Ext: 419-352-7566, 855-275-3537

Wyandot

120 East Johnson Street

 

Upper Sandusky, OH 43351

 

 Phone/Ext: 419-294-4977
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UnitedHealthcare Community Plan

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Looking for the federal government’s Medicaid website? Look here at Medicaid.gov.

UnitedHealthcare Dual Complete plans

Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a contract with the State Medicaid Program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is available to anyone who has both Medical Assistance from the State and Medicare. This information is not a complete description of benefits. Call 1-800-905-8671 TTY 711, or use your preferred relay service for more information. Limitations, co-payments, and restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year.

Nurseline disclaimer

This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for informational purposes only. The nurses cannot diagnose problems or recommend treatment and are not a substitute for your doctor's care. Your health information is kept confidential in accordance with the law. The service is not an insurance program and may be discontinued at any time.

UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid Plan)

UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Ohio Medicaid to provide benefits of both programs to enrollees. If you have any problem reading or understanding this or any other UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid Plan) information, please contact our Member Services at 1-877-542-9236 (TTY 711,) from 7 a.m. to 8 p.m. Monday through Friday (voice mail available 24 hours a day/7 days a week) for help at no cost to you.

Si tiene problemas para leer o comprender esta o cualquier otra documentación de UnitedHealthcare Connected® de MyCare Ohio (plan Medicare-Medicaid), comuníquese con nuestro Departamento de Servicio al Cliente para obtener información adicional sin costo para usted al 1-877-542-9236 (TTY 711) de lunes a viernes de 7 a.m. a 8 p.m. (correo de voz disponible las 24 horas del día, los 7 días de la semana).

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays, and restrictions may apply. For more information, call UnitedHealthcare Connected Member Services or read the UnitedHealthcare Connected Member Handbook. Benefits, List of Covered Drugs, pharmacy and provider networks and/or copayments may change from time to time throughout the year and on January 1 of each year.

UnitedHealthcare Connected® (Medicare-Medicaid Plan)

UnitedHealthcare Connected® (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Texas Medicaid to provide benefits of both programs to enrollees.

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected Member Services or read the UnitedHealthcare Connected Member Handbook. Benefits and/or copayments may change on January 1 of each year.

Puede obtener este documento de forma gratuita en otros formatos, como letra de imprenta grande, braille o audio. Llame al 1-800-256-6533, TTY 711, de 08:00 a. m. a 08:00 p. m., hora local, de lunes a viernes (correo de voz disponible las 24 horas del día,/los 7 días de la semana). La llamada es gratuita.

Puede llamar a Servicios para Miembros y pedirnos que registremos en nuestro sistema que le gustaría recibir documentos en español, en letra de imprenta grande, braille o audio, ahora y en el futuro. Los servicios Language Line están disponibles para todos los proveedores dentro de la red.

UnitedHealthcare Connected® for One Care (Medicare-Medicaid Plan)

UnitedHealthcare Connected® for One Care (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and MassHealth (Medicaid) to provide benefits of both programs to enrollees. 

UnitedHealthcare Connected® for One Care (Medicare-Medicaid Plan) es un plan de salud que tiene un contrato tanto con Medicare como con el programa MassHealth (Medicaid) para proporcionar los beneficios de ambos programas a sus miembros.

UnitedHealthcare Connected benefit disclaimer 

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected Member Services or read the UnitedHealthcare Connected Member Handbook. Benefits and/or copayments may change on January 1 of each year.

You can get this document for free in other formats, such as large print, braille, or audio. Call 1-866-633-4454, TTY 711, 8 am - 8 pm., local time, Monday - Friday (voicemail available 24 hours a day/7 days a week). The call is free. You can call Member Engagement Center and ask us to make a note in our system that you would like materials in Spanish, large print, braille, or audio now and in the future.

Language Line is available for all in-network providers. 

Puede obtener este documento de forma gratuita en otros formatos, como letra de imprenta grande, braille o audio. Llame al 1-866-633-4454, TTY 711, de 8am. a 8pm, hora local, de lunes a viernes (correo de voz disponible las 24 horas del día,/los 7 días de la semana). La llamada es gratuita.

Puede llamar a Servicios para Miembros y pedirnos que registremos en nuestro sistema que le gustaría recibir documentos en español, en letra de imprenta grande, braille o audio, ahora y en el futuro. Los servicios Language Line están disponibles para todos los proveedores dentro de la red.

UnitedHealthcare Connected® general benefit disclaimer

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected® Member Services or read the UnitedHealthcare Connected® Member Handbook. Benefits, List of Covered Drugs, pharmacy and provider networks and/or copayments may change from time to time throughout the year and on January 1 of each year.

You can get this document for free in other formats, such as large print, braille, or audio. Call Member Services, 8 a.m. - 8 p.m., local time, Monday - Friday (voicemail available 24 hours a day/7 days a week). The call is free.

You can call Member Services and ask us to make a note in our system that you would like materials in Spanish, large print, braille, or audio now and in the future.

Language Line is available for all in-network providers.

Puede obtener este documento de forma gratuita en otros formatos, como letra de imprenta grande, braille o audio. Llame al Servicios para los miembros, de 08:00 a. m. a 08:00 p. m., hora local, de lunes a viernes correo de voz disponible las 24 horas del día,/los 7 días de la semana). La llamada es gratuita.

Puede llamar a Servicios para Miembros y pedirnos que registremos en nuestro sistema que le gustaría recibir documentos en español, en letra de imprenta grande, braille o audio, ahora y en el futuro.

Los servicios Language Line están disponibles para todos los proveedores dentro de la red.

UnitedHealthcare Senior Care Options (HMO SNP) Plan

UnitedHealthcare SCO is a Coordinated Care plan with a Medicare contract and a contract with the Commonwealth of Massachusetts Medicaid program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is a voluntary program that is available to anyone 65 and older who qualifies for MassHealth Standard and Original Medicare. If you have MassHealth Standard, but you do not qualify for Original Medicare, you may still be eligible to enroll in our MassHealth Senior Care Option plan and receive all of your MassHealth benefits through our SCO program.

Availability of non-english disclaimer

ATTENTION: If you speak an alternative language, language assistance services, free of charge, are available to you. Call 1-800-905-8671 TTY 711, or use your preferred relay service.

ATENCIÓN: Si habla Español, hay servicios de asistencia lingüística disponibles para usted y que no tienen cargo. Llame al 1-800-905-8671 TTY 711, o utilice su servicio de retransmisión preferido

Star ratings disclaimer

Every year, Medicare evaluates plans based on a 5-Star rating system.

Formularies

The formulary, pharmacy network and provider network may change at any time. You will receive notice when necessary.

NCQA

UnitedHealthcare Connected® has a Model of Care approved by the National Committee for Quality Assurance (NCQA) to operate as a Special Needs Plan (SNP) until 2017 based on a review of UnitedHealthcare Connected’s Model of Care.

Important provider information

The Choice is Yours

We will provide you with information to help you make informed choices, such as physicians' and health care professionals' credentials. This information, however, is not an endorsement of a particular physician or health care professional's suitability for your needs.

The providers available through this application may not necessarily reflect the full extent of UnitedHealthcare's network of contracted providers. There may be providers or certain specialties that are not included in this application that are part of our network. If you don't find the provider you are searching for, you may contact the provider directly to verify participation status with UnitedHealthcare's network, or contact Customer Care at the toll-free number shown on your UnitedHealthcare ID card. We also recommend that, prior to seeing any physician, including any specialists, you call the physician's office to verify their participation status and availability.

Some network providers may have been added or removed from our network after this directory was updated. We do not guarantee that each provider is still accepting new members.

Out-of-network/non- contracted providers are under no obligation to treat UnitedHealthcare plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost- sharing that applies to out-of-network services.

American Disabilities Act notice

In accordance with the requirements of the federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973 ("ADA"), UnitedHealthcare Insurance Company provides full and equal access to covered services and does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Referrals

Network providers help you and your covered family members get the care needed. Access to specialists may be coordinated by your primary care physician.

Paper directory requests

Paper copies of the network provider directory are available at no cost to members by calling the customer service number on the back of your ID card. Non-members may download and print search results from the online directory.

Inaccurate information

To report incorrect information, email provider_directory_invalid_issues@uhc.com. This email box is for members to report potential inaccuracies for demographic (address, phone, etc.) information in the online or paper directories. Reporting issues via this mail box will result in an outreach to the provider’s office to verify all directory demographic data, which can take approximately 30 days. Individuals can also report potential inaccuracies via phone. UnitedHealthcare Members should call the number on the back of their ID card, and non-UnitedHealthcare members can call 888-638-6613 TTY 711, or use your preferred relay service.

Declaration of Disaster or Emergency

If you’re affected by a disaster or emergency declaration by the President or a Governor, or an announcement of a public health emergency by the Secretary of Health and Human Services, there is certain additional support available to you.

  • Part A, Part B, and supplemental Part C plan benefits are to be provided at specified non- contracted facilities (note that Part A and Part B benefits must be obtained at Medicare certified facilities);
  • Where applicable, requirements for gatekeeper referrals are waived in full;
  • Plan-approved out-of-network cost-sharing to network cost-sharing amounts are temporarily reduced; and
  • The 30-day notification requirement to members is waived, as long as all the changes (such as reduction of cost-sharing and waiving authorization) benefit the member.

If CMS hasn’t provided an end date for the disaster or emergency, plans will resume normal operation 30 days after the initial declaration.

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Last Updated: 02.17.2022 at 08:14 AM CST

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