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NJ FamilyCare

Member Information

Getting Started - Make the Most Out of Your Health Plan
Member Handbooks
Coordinating Your Care

Today’s health care world requires you to visit many different providers; more than just your Primary Care Provider (PCP). That is why it is important that your care be coordinated to avoid duplication of services and medications.

You will benefit when your primary doctor, health care providers and health plan coordinate your care, because they will be working together to give you the right care, at the right time and in the right setting.

How can you help coordinate your care?

• Tell your PCP about all the specialists you see. Talk about any tests, treatments or medications that a specialist has prescribed or suggested.
• Ask your specialist to contact your PCP directly and send them a copy of your medical report and results. This helps avoid duplication of care or prevent problems when patients take two or more drugs that should not be used together.
• When you go to a specialist, ask for a copy of your medical report and results so you can bring them back to your PCP. It’s a good idea to keep a copy for yourself.
• If you have been to the emergency department or have had a hospital admission, make sure to inform your PCP.
• If your PCP or specialist orders a test, ask the provider when to expect your test results. Find out how you will get the test results; will it be by phone, letter or online on a secure patient portal.

Be sure to learn about all your test results, even when results are normal. This helps you and your doctor to make sure no test results are missed.

Remember you, your doctor and your health plan are all partners in your care.

Emergency Room Alternatives
News Bulletins

National Flu Campaign Questions and Answers: English (PDF 59.3 KB) | Español (PDF 30.29 KB)

Notice of Privacy Practices

We have a Notice of Privacy Practices that tells you how health information about you may be used and shared. We are required by law to let you know that the Notice is available, and how you can get a copy of it. You can download a copy of our Notice of Privacy Practices below.


Member Rights

As a member of UnitedHealthcare, you have certain rights concerning health care.
Click here for more information in English (PDF 103.57 KB) or Español (PDF 108.13 KB).

Changes in Appeals Process

New Jersey Managed Care Organization appeal process for denials of health care services will be different because of changes to the federal rules that we must follow. Here are the highlights in English (PDF 21.26 KB) and Espanol (PDF 118.34 KB).

Seasonal Flu Facts

Questions and answers regarding the seasonal flu vaccine.
Click here, for more information. (PDF 100.95 KB)

Quick Facts About H1N1

Learn some important facts about the novel H1N1 Flu, so you can help protect you and your family.Click here for more information. (PDF 99.89 KB)

Social Security Number Privacy

Protecting personal information is important to UnitedHealth Group companies, so we protect the confidentiality of Social Security numbers that we receive. Read Bulletin Details Click here for more information. (PDF 25.12 KB)

Take Charge of Your Health: Get a Flu Shot

Flu season is here. The flu can be very serious. Getting a flu vaccine is your best protection against the flu. The best time to get your flu shot is October through December. You should talk to your doctor about having a flu shot. Or you can call our Customer Service Center.

Third Party Liability

A guide to understanding health coverage in New Jersey if you have Medicaid and Medicare and/or other health insurance.
Click here for more information. (PDF 474.08 KB)

Protect Your Children From Lead Poisoning

Lead poisoning can cause serious health problems. You can't see it or smell it. Here's what you need to know to keep your kids out of danger. Click here for more information. (PDF 481.79 KB)

Citizenship Documents Required

There are new laws that may require you to show proof of citizenship in order to renew your health coverage. Click on a document below to read about what you will need:

English (PDF 84.96 KB)
Spanish (PDF 132.6 KB)
Chinese (PDF 194.71 KB)
Russian (PDF 127.41 KB)
Arabic (PDF 118.8 KB)
Nuer (PDF 123.74 KB)

Member Newsletters 2016 - Current


Spring 2019 Issue (English) (PDF 726.34 KB)
Spring 2019 Issue (Español) (PDF 708.23 KB)
Spring 2019 Senior Issue (English) (PDF 710.47 KB)
Spring 2019 Senior Issue (Español) (PDF 688.3 KB)

Winter 2019 Issue (English) (PDF 939.97 KB)
Winter 2019 Issue (Español) (PDF 898.33 KB)


Fall 2018 Issue (English) (PDF 1.3 MB)
Fall 2018 Issue (Español) (PDF 1.55 MB)
Fall 2018 Senior Issue (English) (PDF 2.05 MB)
Fall 2018 Senior Issue (Español) (PDF 2.04 MB)

Summer 2018 Issue (English) (PDF 896.67 KB)
Summer 2018 Issue (Español) (PDF 877.54 KB)

Spring 2018 Issue (English) (PDF 358.8 KB)
Spring 2018 Issue (Español) (PDF 291.99 KB)
Spring 2018 Senior Issue (English) (PDF 650.14 KB)
Spring 2018 Senior Issue (Español) (PDF 599.87 KB)

Winter 2018 Issue (English) (PDF 781.32 KB)
Winter 2018 Issue (Español) (PDF 654.63 KB)


Spring 2017 Issue (English) (PDF 379.96 KB)
Spring 2017 Issue (Español) (PDF 373.3 KB)
Spring 2017 Senior Issue (English) (PDF 402.57 KB)
Spring 2017 Senior Issue (Español) (PDF 365.29 KB)

Summer 2017 Issue (English) (PDF 483.09 KB)
Summer 2017 Issue (Español) (PDF 476.68 KB)

Fall 2017 Issue (English) (PDF 703.7 KB)
Fall 2017 Issue (Español) (PDF 610.75 KB)
Fall 2017 Senior Issue (English) (PDF 482.6 KB)
Fall 2017 Senior Issue (Español) (PDF 449.85 KB)

Winter 2017 Issue (English) (PDF 677.7 KB)
Winter 2017 Issue (Español) (PDF 568.67 KB)


Fall 2016 Issue (English) (PDF 522.16 KB)
Fall 2016 Issue (Español) (PDF 500.73 KB)

Spring 2016 Issue (English) (PDF 680.92 KB)
Spring 2016 Issue (Español) (PDF 673.42 KB)
Spring 2016 Issue - Senior (English) (PDF 566.7 KB)
Spring 2016 Issue - Senior (Español) (PDF 521.69 KB)

Winter 2016 Issue (English) (PDF 600.71 KB)
Winter 2016 Issue (Español) (PDF 581.45 KB)

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 Follow us on Twitter to get helpful tips and links to resources for you and your baby. You do not        have to be a member to follow us. 


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Member Handbook