If you have an emergency, go immediately to the closest Emergency Room (ER) at the nearest hospital. If you need help getting to the ER fast, call 911. You do not need a referral from your PCP to use the ER.
Sometimes you will get a bill that should have been sent to us. If you get a bill you believe we should pay, call Member Service at 1-800-641-1902 for help. You may have to pay medical bills if you receive treatment from doctors who are not part of the UnitedHealthcare Community Plan network.
Call your Primary Care Physician (PCP) office. Your doctor’s name and phone number are shown on your Plan ID card. Give the office the following information:
No. Family members may pick their own PCP.
You will have 90 days to change your plan for any reason after January 1, 2017 if you would like, or wait for the open enrollment in the fall 2017.
UnitedHealthcare Community Plan - Heritage Health
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