Nebraska - UnitedHealthcare Community Plan - Heritage Health - Frequently Asked Questions

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UnitedHealthcare Community Plan - Heritage Health

Frequently Asked Questions

What should I do in an emergency?

If you have an emergency, go immediately to the closest Emergency Room (ER) at the nearest hospital. If you need help getting to the ER fast, call 911. You do not need a referral from your PCP to use the ER.

What if I move?

Call Member Service at 1-800-641-1902 as soon as you can. Also, call ACCESSNebraska at 1-800-383-4278.

What should I do if I get a medical bill?

Sometimes you will get a bill that should have been sent to us. If you get a bill you believe we should pay, call Member Service at 1-800-641-1902 for help. You may have to pay medical bills if you receive treatment from doctors who are not part of the UnitedHealthcare Community Plan network.

How do I get a doctor’s appointment?

Call your Primary Care Physician (PCP) office. Your doctor’s name and phone number are shown on your Plan ID card. Give the office the following information:

  • Your primary care physician’s name
  • Your name
  • Your enrollee ID number on your Plan ID card
  • The name of the person who needs to see the doctor
  • Why you need to see the doctor. If you feel you need to see the doctor right away, tell this to the person who answers the phone.
Does each family member have to have the same doctor?

No. Family members may pick their own PCP.

Do I need to bring my ID cards with me?
Bring your ID cards with you to every medical appointment. If you do not have your ID card, please contact member services at 1-800-641-1902 to have one mailed to you.
What if I want to choose a different plan?

You will have 90 days to change your plan for any reason after January 1, 2017 if you would like, or wait for the open enrollment in the fall 2017.


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