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UnitedHealthcare Community Plan - Heritage Health
Medicaid
UnitedHealthcare Community Plan offers a range of benefits. It’s for pregnant women, children, families and adults who meet income requirements. There are no costs to you for Medicaid benefits and services. View the benefits below to see all that our plan offers.
This is a current summary of health services and drug coverage provided by UnitedHealthcare Community Plan of Nebraska. A detailed description of the benefits can be found in the Member Handbook.
This plan is available in all counties.
Benefits & Features
Asthma, Allergy and COPD Care
Do you or a family member have trouble managing asthma or COPD symptoms?
You will get a customized treatment plan and medicine to:
- Manage flare-ups.
- Reduce symptoms.
- Help you stay active.
Care Management
When a member has complex health care needs, a care manager can really help. He or she will:
- Work with you and family members and friends on a plan of care.
- Explain medical terms in plain language.
- Coordinate your doctor appointments.
- Provide your care team with your medical records.
- Make a referral to community social service programs.
- Offer rewards like a gift card for chronic care checkups or well care visits.
Cell Phone Program
Eligible members can get health support with mobile phone service at NO COST to you from select Lifeline service providers. We want to help you stay connected! Apply Now! Call Member Services at 1-800-641-1902, TTY 711 for assistance..
Children's Health Support
- Rewards program for well-child visits.
- 4-H program includes information on healthy eating and exercise.
- Dr. Health E. Hound® provides nutritional education and promotes fitness and healthy habits.
Chiropractic Care
Medicaid limits coverage of chiropractic services to: (i) Certain spinal X-rays; (ii) Manual manipulation of the spine; (iii) Certain evaluation and management services; (iv) Traction; (v) Electrical stimulation; (vi) Ultrasound; and (vii) Certain therapeutic procedures, activities, and techniques designed and implemented to improve, develop, or maintain the function of the area treated.
Choice of Birth Center
Where you have your baby is an important choice. That’s why you can pick from our large network of hospitals or Birthing Center.
We also encourage you to tour the hospital’s birthing center. This way you will be familiar with it and be better informed when you have your baby.
Choice of Doctor
Each member can choose a primary care provider (PCP). Use the Doctor Lookup tool to see if your doctor is in our network.
Your PCP is your main doctor for:
- Preventive care.
- Treatment if you are sick or injured.
- Care coordination with specialists.
For members who don’t have a doctor or whose doctor is not in our network, Member Services can help find a new one close by.
Dental Care
This service is provided by Medicaid and Long-Term Care. MCNA Dental is the Medicaid dental plan for the State of Nebraska. MCNA administers the dental benefits for eligible children and adults. MCNA Member Hotline: 1-844-351-6262, TTY (Hearing Impaired) 1-800-833-7352, or visit www.mcnane.net.
Diabetic Support
If you have diabetes, we'll help make life a little easier for you. You'll get medicine, supplies and education to help you reach and stay your best. Our diabetes program also includes self-care training and classes focused on:
- Managing stress.
- Living a healthy lifestyle.
- Wellness Rewards for getting needed exams.
Disease Management
If you have chronic or high-risk illnesses, our disease management services may help you. We provide support for:
- Congestive heart failure.
- Asthma.
- HIV.
- Chronic obstructive pulmonary disease (COPD).
- Coronary artery disease.
Equipment and Supplies
Our member’s health and safety at home are important.
Our plan covers medical equipment ordered by the doctor or care manager. This can include supplies like:
- Oxygen tanks.
- Hospital beds.
- Wheelchairs or walkers.
Foot Care
We provide the exams you need to help keep your feet in great shape. And if you have diabetes, good foot care can help prevent much more serious problems.
Our podiatry coverage includes:
- Routine foot exams.
- Tips about foot care and choosing the right shoes.
- Information about nerve damage warning signs.
Healthy First Steps®
Build a healthy future for you and your baby and earn great rewards with Healthy First Steps. Our program will help you take the right steps to keep you and your baby healthy. Plus you can earn $20 just for signing up.
We will help you:
- Choose a pregnancy provider and a pediatrician (child’s doctor).
- Schedule visits and exams and arrange rides to your visits.
- Earn rewards for going to visits throughout your pregnancy and baby’s first 15 months of life.
- Get supplies, including breast pumps for nursing moms.
- Connect with community resources such as Women, Infants and Children (WIC) services.
Hearing Care
Trouble hearing can affect your everyday life in many ways. Our plan includes services and support to help protect your hearing.
We cover:
- Exams, aids and tests.
- Hearing aids and batteries.
Home Care
After surgery or a serious illness, you may need in-home medical visit(s) to check on how well you are healing.
With approval, our plan covers:
- In-home medical visit(s).
- Medical equipment like hospital beds, walkers or wheelchairs.
- Disposable medical supplies.
Hospitalization
This plan pays for expenses related to a hospital stay, so our members can rest and heal.
Hospitalization coverage includes:
- Nursing care.
- Room and board.
- Supplies and equipment.
- Treatment and therapies.
- Diagnostic tests and exams.
And after leaving hospital, we can provide transitional care services. We make sure you get follow-up care to continue healing at home.
Hospice Services
Hospice services are covered when they are ordered by a physician.
Lab and X-rays
Knowing what’s wrong and finding it early can make all the difference. Our plan covers:
- Labs and testing.
- X-rays, scans and other imaging.
We’ll help you get the information needed to improve your health or be at your best.
Language Help
If you have trouble hearing, you can get help by phone. Call the TTY Service at TTY 711. Ask them to call Member Services at 1-800-641-1902. They will connect you to us.
If you don't speak English, you can get help by phone. Call Member Services at 1-800-641-1902. They can let you speak to someone in your language.
Members can get information in their preferred language. You will get member materials in English and Spanish. We can give you member materials in a language or format that is easier for you to understand. Just ask.
Member Services
Sometimes you might need a little help understanding your health care options. Call us. We’ll answer your questions simply and completely.
We help you find:
- Doctors.
- Pharmacies.
- Hospitals or other health facilities.
- Local resources.
Mental Health and Substance Use Services
Inpatient, residential and outpatient services for mental health and substance use disorders are covered by UnitedHealthcare. The type, amount and length of services provided will be based on the level of your needs. Visit www.liveandworkwell.com.
No Copays
You will not have a copayment for care and services covered by our plan.
NurseLine℠
Medical questions and situations can come at inconvenient times. When you have questions about your health, you can call a nurse 24 hours a day, 7 days a week.
Our nurses will:
- Listen to symptoms.
- Help with self-care.
- Advise you about getting care at a doctor visit or an urgent care center.
- Help you know when to go to the emergency room.
Over-The-Counter Drugs/Supplies
Covered 100% with your doctor’s prescription.
Your health care costs may include non-prescription medicines and supplies like aspirin, cough medicine or a cane. Covered 100% with your doctor’s prescription.
Pharmacy
Our plan includes prescription drugs and refills, and we make getting your medicine easy. Medicare and other insurance copays may apply. You can fill your prescriptions at:
- Local pharmacies.
- Services that deliver right to your door.
When you have a prescription filled, be sure to check that:
- It’s included on the Preferred Drug List (PDL).
- It’s written by a network provider.
- It’s filled at a network pharmacy.
- You show your member ID card when you have it filled.
Prescription Drug Copays
You can receive many available PREFERRED brand name and generic drugs with no copay. Brand NON-PREFERRED prescriptions drugs have a $3 copay.
If the Center of Medicare and Medicaid Services (CMS) shows you’re copay exempt, you will not have to pay the $3 copay. You may be copay exempt if you are:
- 18 years old or younger.
- Pregnant or gave birth within the last 60 days.
- Staying in an inpatient hospital, long-term care facility, residential facility, adult family home or center for the developmentally disabled.
- Staying in a medical facility and spending most of your income on medical costs.
- A Native American getting services from an Indian Health Center.
- Receiving waiver services under a 1915(c) waiver.
- Receiving assistance from the State Disability Program.
Prenatal Visits
Your pregnancy is a journey you’ll want to make with the help of friends, family and a pregnancy doctor.
All recommended prenatal clinical visits and tests are covered by our plan.
At these visits, the clinic will:
- Make sure both you and your baby are healthy.
- Explain what to expect at each stage of your pregnancy.
- Answer your questions.
Quitting Tobacco
Most people know the bad health effects of smoking. And they know they need to quit. That’s why we encourage members to talk to their doctor about getting smoking cessation support. Counseling is covered when you enroll with the Nebraska Tobacco-Free Quit Line. Medication for smoking cessation are available through Nebraska Medicaid. Call 1-800-784-8669.
Residential Care
After a serious illness, surgery or injury, you may need extra nursing and therapy. If needed, our plan covers short stays in a skilled facility where you can heal.
Included are:
- Nursing home services.
- 24-hour nursing care.
- Help with activities of daily living.
- Physical, occupational and speech therapy.
Shots and Vaccines
Routine shots help protect members and their family from illness. Our plan covers:
- Pneumonia, influenza and shingles shots.
- Vaccines and Immunizations. Routine shots to help keep your child healthy.
- Other recommended shots and vaccines.
Therapy Services
Physical, occupational and speech therapy can help you recover from a serious injury or illness, or simply reach your full potential.
Our plan provides:
- Occupational therapy.
- Physical therapy.
- Speech therapy.
Transportation
Your coverage for transportation includes rides with ModivCare (formerly Logisticare) for medical visits and other health related appointments. ModivCare (formerly Logisticare) provides dependable rides and excellent personal service. Your health care appointments are important, and they work to meet your unique transportation needs with 24/7 support.
- Schedule non-urgent rides at least three business days before your appointment.
- Urgent care and same-day rides are accepted.
Call to schedule rides at 1-833-583-5683 (TTY 1- 833-587-6527).
You can also learn more, schedule rides at www.logisticare.com
Transplant Services
Covered when ordered by a network physician.
Unlimited Primary Care Provider Visits
There may be times when a member’s health requires repeated doctor visits. Our plan does not limit the number the number of visits to a primary care provider (PCP). This way the members get the care they need. And the doctor can see how their health is progressing.
Vision Care
You'll get the care, eyeglasses and treatment that let you see life more clearly. Coverage includes:
· Annual eye exams.
· Prescription lenses.
This benefit is offered by March Vision.
Wandering and Elopement
We will provide members and families with door and window alarms (up to six per household) to help reduce wandering without caregiver awareness.
Well Visits
Well visits with your doctor can help keep you healthy. These visits can catch health problems early, so they can be treated. Preventive services include:
- Checkups for adults and children.
- Routine shots and tests.
- Mammograms.
There are no copayments for preventive care.
KidsHealth
KidsHealth - The healthy advice you need from a source you trust. For parents, kids and teens.
Health4Me
The Health4Me app makes it easy to find doctors, ER or urgent care centers near you, call Nurseline, view your ID card, contact member services.
Member Resources
Member Resources
UnitedHealthcare Community Plan - Heritage Health
National Flu Campaign Questions & Answers
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National Flu Campaign Questions & Answers - English (Opens in a new tab)
(pdf 63.89KB)
(Last Updated:
11/12/2020)
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National Flu Campaign Questions & Answers - Español (Opens in a new tab)
(pdf 72.49KB)
(Last Updated:
11/12/2020)
UnitedHealthcare On My Way
UnitedHealthcare OMWTM (UnitedHealthcare On My Way) is an interactive website that helps you get ready for real life. It’s easy and fun, and has important information all on one secure site.
Download the brochure to learn more about:
Money: Set up a budget and learn about taxes.
Housing: Understand and compare housing options.
Work: Create a resume and learn interview tips.
And more!
Member Handbooks
Member Handbooks
Quality Improvement Program
Quality Improvement - Evaluation Summary
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Quality Improvement - Evaluation Summary - English (Opens in a new tab)
(pdf 32.94KB)
(Last Updated:
11/12/2020)
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Quality Improvement - Evaluation Summary - Español (Opens in a new tab)
(pdf 24.40KB)
(Last Updated:
11/12/2020)
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How to Contact Us
If you have questions about your health plan, call us. Our toll-free Member Services number is 1-800-641-1902, (TTY &11).
They can talk to you 7 a.m. – 7 p.m. CT or 6 a.m. – 6 p.m.)
How We Support Cultural Competency
UnitedHealthcare Community Plan of Nebraska seeks to understand the cultural differences of the people we serve. Our goal is to develop and improve our materials and programs to support the diverse needs of Nebraskans. Staff training focused on:
- Using your primary language.
- Being aware of the different cultural groups in Nebraska.
- Ways to support cultural beliefs related to health and wellness.
- Treating each person with care and respect.
- To avoid labels.
- How to work with members with limited English.
- How to support those with special health care needs.
- Cultural sensitivity training.
Twitter
Follow us on Twitter to get helpful tips and links to resources for you and your baby. You do not have to be a member to follow us.
Watch These
Check out these short videos and learn how to get the most from your health plan, right away.
Learn More
UnitedHealthcare Community Plan - Heritage Health
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