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It’s time to choose, Minnesota

It’s a new day for Special Needs BasicCare (SNBC)

And we’re excited that you can now choose UnitedHealthcare® Community Plan of Minnesota for your 2023 health coverage and benefits. 

All Minnesotans deserve affordable health care, including you. We’re excited to announce that starting January 1, 2023 we’ll offer UnitedHealthcare Special Needs BasicCare (SNBC) to those who are covered by Medical Assistance, are 18 through 64 years old and are certified disabled. 

Get a plan that gives you more. UnitedHealthcare has a large provider network in Minnesota. That gives you more options to choose the right doctors and specialists to fit your health care needs. We also offer more services and extras, which can make a real difference in your life.

See why Minnesotans choose UnitedHealthcare

Whatever plan you choose, UnitedHealthcare will help you get the care you need.

  • Large variety of network doctors
  • Care coordinator who works with you one-on-one
  • 24-hour nurse phone line
  • No additional costs*
  • Easy access to health care and support

Starting January 1, 2023, Special Needs BasicCare (SNBC) will be available in St. Louis and Scott counties through UnitedHealthcare Community Plan. 

 

 

 

It’s your health. It’s your choice.

Everyone deserves affordable health care, including you.

That includes adults without children, pregnant women and children.  

If that’s you, check out UnitedHealthcare Community Plan of Minnesota.

We have the program benefits and extras that can make a real difference in your life. All at no or low cost to you.

  • Find a doctor you trust in our network
  • Prescription drug coverage
  • Vision coverage
  • Transportation to and from doctor appointments
  • 24/7 Nurse Hotline to answer your health questions

Sometimes, you might need a little extra help. Get more benefits through UnitedHealthcare.

  • Earn rewards for keeping you and your baby healthy
  • Free youth club membership for participating Boys & Girls Clubs
  • Virtual visits through Dr. Chat’s live video function
  • Access on demand help for mental health support

We also offer resources to help you make the most of your plan. Including:

  • Member Advocates
  • Social Services Support
  • Health Education Tools
  • Care Management

Visit mnsure.org to check your eligibility.

Helping you live a healthier life.

We are here for you Minnesota.

Remember to choose UnitedHealthcare Community Plan.

And get the plan that gets you more.

To learn more about UnitedHealthcare Community Plan, visit UHCCP dot com forward slash Minnesota 

Special Needs BasicCare (SNBC)

We're here for you in 2023

Special Needs BasicCare (SNBC) is a voluntary program managed by UnitedHealthcare Community Plan, designed with and for people with disabilities. The program is no cost to you. With SNBC, you keep all the benefits of the Medical Assistance* (MA) fee-for-service program and get more benefits like:

  • A 24-hour nurse phone line to answer questions about your health.
  • Tips for healthy living to help you stay well.
  • The option to join a member focus group to provide feedback on health plan services.
  • You may get even more benefits depending on which SNBC health plan you choose. Contact Member Services to learn more.

* Medical Assistance is Minnesota’s term for Medicaid.

Easy access to health care and support

Care Coordinators

SNBC plans include access to care coordinators, who can:

  • Help answer your questions about your health care benefits.
  • Help you choose a primary care provider.
  • Help you schedule your medical appointments.
  • Give support to help you get your health care needs met.
  • Provide you with information and support as you make important health care choices.
  • Help you complete a health risk assessment.
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* No additional cost

You'll have no additional cost with SNBC:
 
  • No copays for MA-covered prescriptions and over-thecounter drugs.
  • No health plan premiums, deductibles or copayments. 
  • If you are on Medical Assistance for Employed Persons with Disabilities (MA-EPD), you must continue to pay your MA-EPD premium to remain eligible for MA. 

In the Community, Minnesota

Reach out, be present, impact lives. Our mission at UnitedHealthcare is very simple – helping people live healthier lives. Watch this video to learn more.

Our mission at UnitedHealthcare is very simple and it’s helping people live healthier lives.

Our purpose is to really put community in the United Healthcare Community Plan.

And our commitment is to serve the most vulnerable.

Reach out, be present, impact lives, and that's really big for us. That's really some of the values that drive this Minnesota health plan. 

We have connected in the last four months with over three dozen community based organizations.

We have connected in the last four months with over three dozen community based organizations.

And I am hopeful that we will have well over 100 events in any calendar year so that we truly do reach out and be present.

It shows that there's people out there supporting other people. They can rely on your neighbor, you can rely on the school, the Boys and Girls Club, UnitedHealthcare, whoever that happens to be.

Today we’re packaging about 2700 bags, 5400 meals.

People will be getting meals thanks to Meals on Wheels and our partnership with UnitedHealthcare.

It’s not just about funding those organizations to do the work. We’re participating in it.

And if we're going to address health inequities and racial disparities, we need to first have a very broad network and we were successful in doing that. 

We're looking to make sure we have in our network providers that are not only within 30 minutes of a member, but within 30 minutes of a public transportation route of our members.

But a bigger part of what we do is really seeing our members as real people and that starts with us being in community and getting to know them.

We want to be here and we want to experience joy with you. We want experience happiness with you.

That's when we really start changing the dynamic. That's really when things start to shift.

 

 

How to Enroll

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You may qualify if you

  • Are covered by Medical Assistance
  • Are 18 through 64 years old 
  • Certified disabled
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Next steps

  • To begin the enrollment process on your own visit the MNSure website at MNsure Home / MNsure
  • To get assistance with enrolling by phone or in person you can find help here: Assister Directory / MNsure
  • To get answers to questions about the UnitedHealthcare Community Plan of Minnesota you can call 1-888-269-5410

For language help

For help with language, please call 1-888-269-5410  TTY: 711 or view the notice below:

Non-Discrimination and Language Assistance Notices | UnitedHealthcare Community Plan: Medicare & Medicaid Health Plans

Compliance

For information on how to file a discrimination complaint view the notice below:

Non-Discrimination and Language Assistance Notices | UnitedHealthcare Community Plan: Medicare & Medicaid Health Plans

The American Indian (AI) Health Statement

American Indians can continue or begin to use tribal and Indian Health Services (IHS) clinics. We will not require prior approval or impose any conditions for you to get services at these clinics. For elders age 65 years and older this includes Elderly Waiver (EW) services accessed through the tribe. If a doctor or other provider in a tribal or IHS clinic refers you to a provider in our network, we will not require you to see your primary care provider prior to the referral.

Important news and dates:

Please check back regularly for updates and news. Reminder of upcoming key dates:

  • Annual Health Plan Selection Period: ends 12/7/22
  • 2023 Enrollment - Your plan benefits will start on: 1/1/23

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Disclaimer information
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Looking for the federal government’s Medicaid website? Look here at Medicaid.gov.

UnitedHealthcare Dual Complete plans

Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a contract with the State Medicaid Program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is available to anyone who has both Medical Assistance from the State and Medicare. Benefits, features and/or devices vary by plan/area. Limitations, exclusions and/or network restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year.

Premium disclaimer

Dual Special Needs plans have a $0 premium for members with Extra Help (Low Income Subsidy).

Benefit disclaimer

Benefits, features, and/or devices vary by plan/area. Limitations, exclusions and/or network restrictions may apply.

Nurse Hotline disclaimer

This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for informational purposes only. The nurses cannot diagnose problems or recommend treatment and are not a substitute for your provider's care. Your health information is kept confidential in accordance with the law. The service is not an insurance program and may be discontinued at any time. Nurse Hotline not for use in emergencies, for informational purposes only.

UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid plan)

UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid plan) is a health plan that contracts with both Medicare and Ohio Medicaid to provide benefits of both programs to enrollees. 

UnitedHealthcare Connected® (Medicare-Medicaid plan)

UnitedHealthcare Connected® (Medicare-Medicaid plan) is a health plan that contracts with both Medicare and Texas Medicaid to provide benefits of both programs to enrollees.

UnitedHealthcare Connected® for One Care (Medicare-Medicaid plan)

UnitedHealthcare Connected® for One Care (Medicare-Medicaid plan) is a health plan that contracts with both Medicare and MassHealth (Medicaid) to provide benefits of both programs to enrollees. 

UnitedHealthcare Connected® general benefit disclaimer

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the member handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected® Member Services or read the UnitedHealthcare Connected® member handbook. 

UnitedHealthcare Senior Care Options (HMO SNP) plan

UnitedHealthcare Senior Care Options (SCO) is a Coordinated Care plan with a Medicare contract and a contract with the Commonwealth of Massachusetts Medicaid program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is a voluntary program that is available to anyone 65 and older who qualifies for MassHealth Standard and Original Medicare and does not have any other comprehensive health Insurance, except Medicare. If you have MassHealth Standard, but you do not qualify for Original Medicare, you may still be eligible to enroll in our MassHealth Senior Care Option plan and receive all of your MassHealth benefits through our Senior Care Options (SCO) program.

Star ratings disclaimer

Every year, Medicare evaluates plans based on a 5-Star rating system. The 5-Star rating applies to plan year 2024.

Important provider information

The choice is yours

We will provide you with information to help you make informed choices, such as physicians' and health care professionals' credentials. This information, however, is not an endorsement of a particular physician or health care professional's suitability for your needs.

The providers available through this application may not necessarily reflect the full extent of UnitedHealthcare's network of contracted providers. There may be providers or certain specialties that are not included in this application that are part of our network. If you don't find the provider you are searching for, you may contact the provider directly to verify participation status with UnitedHealthcare's network, or contact Customer Care at the toll-free number shown on your UnitedHealthcare ID card. We also recommend that, prior to seeing any physician, including any specialists, you call the physician's office to verify their participation status and availability.

Some network providers may have been added or removed from our network after this directory was updated. We do not guarantee that each provider is still accepting new members.

Out-of-network/non-contracted providers are under no obligation to treat UnitedHealthcare plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost- sharing that applies to out-of-network services.

American Disabilities Act notice

In accordance with the requirements of the federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973 ("ADA"), UnitedHealthcare Insurance Company provides full and equal access to covered services and does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Referrals

Network providers help you and your covered family members get the care needed. Access to specialists may be coordinated by your primary care physician.

Paper directory requests

Paper copies of the network provider directory are available at no cost to members by calling the customer service number on the back of your ID card. Non-members may download and print search results from the online directory.

Inaccurate information

To report incorrect information, email provider_directory_invalid_issues@uhc.com. This email box is for members to report potential inaccuracies for demographic (address, phone, etc.) information in the online or paper directories. Reporting issues via this mail box will result in an outreach to the provider’s office to verify all directory demographic data, which can take approximately 30 days. Individuals can also report potential inaccuracies via phone. UnitedHealthcare Members should call the number on the back of their ID card, and non-UnitedHealthcare members can call 1-888-638-6613 / TTY 711, or use your preferred relay service.

Declaration of disaster or emergency

If you’re affected by a disaster or emergency declaration by the President or a governor, or an announcement of a public health emergency by the Secretary of Health and Human Services, there is certain additional support available to you.

  • Part A, Part B, and supplemental Part C plan benefits are to be provided at specified non-contracted facilities (note that Part A and Part B benefits must be obtained at Medicare certified facilities);
  • Where applicable, requirements for gatekeeper referrals are waived in full;
  • Plan-approved out-of-network cost-sharing to network cost-sharing amounts are temporarily reduced; and
  • The 30-day notification requirement to members is waived, as long as all the changes (such as reduction of cost-sharing and waiving authorization) benefit the member.

If CMS hasn’t provided an end date for the disaster or emergency, plans will resume normal operation 30 days after the initial declaration.