We want to hear from our members about any questions, complaints, grievances or concerns you may have. If you have a complaint or grievance, please call Member Services toll-free, at 1-888-269-5410, TTY 711.
If you are not happy with the response from a Member Services Advocate, Care Manager or Member Services, you may file a complaint. You may file a complaint or grievance against us (the health plan) or a provider with us. You can file a grievance anytime.
Members may file a grievance verbally with a Member Services Advocate, Care Manager, or call Member Services from 8 am to 6 pm Local Time, Monday through Friday, at 1-888-269-5410, TTY 711. All members can file a grievance through this process.
If you would like to submit a written grievance please reach out to member services at 1-888-269-5410 TTY 711, 8 am – 6 pm, Monday – Friday, local time.
Members may also file a written grievance by sending it to:
Grievances and Appeals
P.O. Box 31364
Salt Lake City, UT 84131-0364
In your letter, please include your name, address, subscriber ID numbers, the reason for your grievance, and any other information you think is important.
For detailed information about complaints and appeals, contact Member Services or view the Appeals and Grievances section of the Member Handbook.