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UnitedHealthcare continues to partner with state and local public health departments, following guidance and protocols appropriate to our members that are provided by the U.S. Centers for Disease Control and Prevention (CDC), and state and local public health departments that are appropriate for our members. Please review the UnitedHealthcare Coronavirus (COVID-19) Information. To learn more, go to CDC.gov.
Louisiana members who have questions about coronavirus, can contact Louisiana 211 Network by dialing dial 211. For the most current information about the outbreak as it becomes available, text keyword LACOVID to 898-211 or visit the Louisiana Office of Public Health at: http://ldh.la.gov/coronavirus
Our Healthy Louisiana plan offers a range of benefits along with extras. View the benefits below to see all that our plan offers. It's for pregnant women, adults and children under the age of 21.
Your Family May Qualify for $285 per Child to Help Purchase Food - Deadline to Apply is June 15, 2020
Eligible families who complete an online application will be issued a Pandemic-Electronic Benefits Transfer (P-EBT) debit card to access benefits. The P-EBT card will function like a standard Louisiana Purchase EBT card, and the same guidelines will apply.
Please call 1-888-524-3578 if you have additional questions.
Be Ready. Be Safe.
UnitedHealthcare and the State of Louisiana want to ensure all residents are informed during emergencies, such as severe weather or flooding. Please visit www.GetAGamePlan.org for emergency preparedness guides and tips to keep you and your loved ones safe all year long.
For plan participants who may have misplaced their medical ID cards, call 866-633-2446, 8 a.m. – 8 p.m. (in the local time zone), Monday through Friday. People enrolled in employer-sponsored and individual health plans who have a smartphone can download the free Health4Me app, which provides instant access to their ID card, network care providers, their personal health benefits and more. The Health4Me app is available as a free download at the Apple iTunes App Store and the Android Market on Google Play.
This plan is available in all parishes.
More information on eligibility and enrollment can be found on the Healthy Louisiana website.
Build a healthier future for you and your baby — and earn great rewards — through Healthy First Steps. This program helps keep you and your baby healthy during your pregnancy and your baby's first 15 months of life.
Healthy First Steps includes:
Once you sign up, you can choose a $20 gift card or a stylish diaper bag. The choice is yours.
*This is an added benefit offered by UnitedHealthcare Community Plan.
A serious health problem requires extra care and support. We use Health Homes to coordinate services for our members.
Health Home Care Managers are in your corner. They will:
When your health is not at its best, it is important to know that help is just a phone call away. We make cell phones available to some members who have a high-risk health issue or high-risk pregnancy and do not have reliable access to a telephone. The program makes sure members have access to UnitedHealthcare, 911, the doctor's office and NurseLine.*
* This is an added benefit offered by UnitedHealthcare Community Plan.
You get a primary care physician (PCP), who is your main doctor. If you don't have a doctor or if your doctor is not in our network, we can help you find a new one close to you.
Your PCP is your main doctor for:
Where you have your baby is an important choice. That's why you can pick from partner hospitals across Louisiana.
We also encourage you to tour the hospital's birthing center. This way you will be familiar with it. And you'll be more relaxed when you have your baby.
Our plan includes visits for chiropractic care.
Checkups and emergency care are covered.
Exams and cleanings every six months help keep teeth and gums strong and healthy. These services are offered through MCNA Dental (Managed Care of North America).
If you have diabetes, we'll make life a little easier for you. You'll get medicine, supplies and education to help you reach and stay your best.
Our diabetes program also includes self-care training and classes focused on:
Members over 21 who complete HbA1c labs and LDL-C screenings within 90 days of joining the plan may be eligible for a $50 voucher toward a catalog of over the counter health products. This is an added benefit offered by UnitedHealthcare Community Plan.
If you have a chronic health condition like asthma or diabetes, UnitedHealthcare Community Plan has a program to help you live with your condition and improve the quality of your life. These programs are voluntary and available at no cost to you.
The health and safety of our members at home are important.
Our plan covers medical equipment ordered by a member's doctor or care manager. This can include supplies like:
We provide the exams needed to help keep your feet in great shape. And for those with diabetes, good foot care can help prevent much more serious problems.
Our podiatry coverage includes:
Take free classes to help improve your health or to address a condition. Our plan includes classes on diabetes, nutrition and more.
Trouble hearing can affect your everyday life in many ways. Our plan includes services and support to help protect your hearing.
Our plan covers:
You may receive help and advice from your mom, aunts, sisters and girlfriends. Yet every pregnancy is different. This program will support you through your pregnancy.
We help you:
Sometimes our members are living with a long-term health condition or disability. Others are coming out of the hospital after surgery or a serious illness.
These members can receive extra support from our plan. With approval, our plan covers:
This plan pays for all expenses related to a hospital stay, so you can rest and heal.
Our plan covers:
And after you leave the hospital, you are not alone. We make sure you get follow-up care to continue healing at home.
Both doctor and patient need to understand one another. Not speaking English well makes this difficult. We can arrange for a medical interpreter to be at medical appointments.
We also have people at member services who speak more than one language. Chances are, we have someone who speaks your language.
Knowing what's wrong and finding it early can make all the difference. Our plan covers most:
We make sure our members get the information needed to help improve their health.
You can receive information in your preferred language. Just ask. We also have people at our customer service centers who speak more than one language. Chances are, we have someone who speaks your language.
Our plan covers prescription drugs and refills with a small copayment. Your copay is:
Over-the-counter medicines with a written order from your doctor are available for a copayment of $0.50 for each medicine.
And we make getting your medicine easy. You can fill your prescriptions at:
Sometimes you might need a little help understanding your health care options. With us, you have someone you can call 24/7. We'll answer your questions simply and completely.
We can also help you find:
Addiction can happen to anyone, any family, at any time according to the New York State Office of Alcoholism and Substance Abuse Services (OASAS).
UnitedHealthcare is here to assist you in all your healthcare needs. We have trained professionals who are experienced in understanding Substance Use Disorder and able to help you get treatment or give you information that will help you make decisions about your healthcare. You or your provider can call Optum Behavioral Health anytime for help at 1-800-493-4647.
Covered services include:
Medical questions and situations come at inconvenient times. For questions about health, call a For questions about health, you can call a trained nurse 24/7. 24/7.
Our NurseLine nurses will:
Sometimes you may need continued care after you leave the hospital or urgent care.
If your health is at risk after a serious illness, surgery or injury, a nurse will visit you at home to:
The basics can be hard to do if you have a disability or you've had a serious illness or injury.
If needed, we provide someone to help with:
Long-term personal care is available for members 21 or older with disabilities.
A pregnancy is a journey with the help of friends, family and a pregnancy doctor, or OB-GYN.
All of your recommended prenatal clinical visits and tests are covered.
At these visits, the clinic will:
Routine shots help protect you from illness.
So, our plan covers:
We provide rides to and from medical visits.
Our plan provides non-emergency medical transportation to and from health care appointments.
That includes trips to:
There may be times when your health requires regular visits to a doctor or specialist). Our plan does not limit the number of times children or adults* can see their doctors. This includes sick visits, well visits and specialists. For children, EPSDT screenings are also covered. This way you get care when you need it. And the doctor can see how your health is progressing.
* Unlimited doctor visits for adults is an added benefit offered by UnitedHealthcare Community Plan.
See life more clearly with routine eye exams and glasses, if needed.
We also include:
This benefit is offered by March Vision Care.
Unlimited well visits with your doctor are important for good health. These visits can catch health problems early, so they can be treated.
Preventive services cover:
Our plan encourages a healthy approach to eating and living. To help our members be their best, we cover:*
Some members may also qualify for weight management classes, including Weight Watchers and JOIN for ME.**
* This is an added benefit offered by UnitedHealthcare Community Plan.
** Some limitations may apply.
UnitedHealthcare Community Plan wants to help you make sure you are prepared for hurricane season and the resulting hazards such as storm surge, high winds, tornadoes, and flooding
Healthy Louisiana Plan
This link is being made available so that you may obtain information from a third-party website. This link is provided solely as a convenience and is not an endorsement of the content of the third-party website or any products or services offered on that website. We are not responsible for the products or services offered or the content on any linked website or any link contained in a linked website. We do not make any representations regarding the quality of products or services offered, or the content or accuracy of the materials on such websites.