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Hurricane Ida Disaster Resources

Healing together

We are here for you, Louisiana

We want to make sure you and your loved ones have everything you need to stay healthy. That includes helping you get medical supplies, emotional support, community services and more.

Medical needs

  • Medication, medical services or equipment – call Member Services at 1-866-675-1607 (TTY 711) for help getting any of these or to speak with a Member Advocat
  • Rides to and from the doctor’s office and other medical appointments – call 1-866-726-1472
  • NurseLine – To speak with a nurse 24/7, call 1-877-440-9409 (TTY 711)
  • Healthy First Steps Hurricane Ida Helpline - Pregnant and postpartum members can talk to a nurse to get the help and resources needed in the aftermath of Hurricane Ida, 7 am - 6 pm, local time, Monday - Friday. Call 1-225-316-5061 (mobile).
  • All emergencies – dial 9-1-1

Mental health

  • 24/7 crisis support services – call the Disaster Distress Helpline at 1-800-985-5990 to talk with someone about feeling sad, stressed or overwhelmed because of Hurricane Ida and disaster-related challenges
  • 24/7 emotional support – the Optum Emotional Support Help Line service is free of charge and open to anyone who wants help dealing with substance abuse, stress or anxiety. Call 1-866-342-6892
  • 24/7 substance use support – call the Mental Illness and Addiction Crisis Line at 1-866-675-1607 (TTY 711)

Shelter, food and other help

  • For general Hurricane Ida resources, call 2-1-1 or visit Louisiana211.org
  • Emergency shelter – text “LASHELTER” to 898211
  • Food assistance – contact DSNAP (Disaster Supplemental Nutrition Assistance Program) by texting “LADSNAP” to 898211 or visiting dcfs.la.gov/page/dsnap-registration
  • FEMA disaster assistance – call 1-800-621-3362 or sign up online at https://www.disasterassistance.gov to get your FEMA ID and apply for assistance
  • FEMA Transitional Sheltering Assistance (TSA) Hotel Locator – call the FEMA Helpline from 7 a.m.-1 a.m. ET, 7 days a week, at 1-800-621-3362 or TTY 1-800-462-7585
  • You must have a FEMA ID and approval from FEMA to participate. 
  • If you use a relay service (a videophone, InnoCaption, CapTel, etc.), please provide your number assigned to that service. FEMA must be able to contact you. Be aware that phone calls from FEMA come from an unidentified number. 
  • Financial and legal matters – call Member Services at 1-866-675-1607; you may be referred to community resources that can help

Frequently Asked Questions from LA Department of Health

Below are FAQs from the Louisiana Department of Health. Please view the complete document here

Medicaid Services

Yes, your out-of-state provider will need to enroll with Louisiana Medicaid in order to treat you and be reimbursed for your care.  Please ensure the provider you choose follows all Louisiana published guidance here: www.ldh.la.gov/idaproviderresources or they can contact the Louisiana Medicaid Customer Service Center at 1-888-342-6207 to speak to someone for assistance.

 

You do not need to cancel your Louisiana Medicaid coverage if you intend to return to Louisiana.  You can still get treatment in the state you evacuated to as long as the provider you choose enrolls with Louisiana Medicaid per the guidance published at www.ldh.la.gov/idaproviderresources.

Pharmacy Services

Yes, pharmacists have discretion for early refill allowances.  Pharmacists can use their professional judgement with existing overrides and documentation. If using an out of state pharmacy, the pharmacy must apply for expedited provider enrollment/provisional credentialing in Louisiana to get paid.  That guidance can be found at www.ldh.la.gov/idaproviderresources.

The early refill and prior authorization edits have been changed from a denial edit to an educational edit for Fee for Service (FFS) and the managed care organizations (MCOs) pharmacy claims in these parishes: Jefferson, Lafourche, Orleans, Plaquemines, St. Charles and Terrebonne parishes, and additional parishes that may be added in the future.  Pharmacists can use their professional judgement with existing overrides and documentation in other affected areas.

If you have not left Louisiana or evacuated yet, please bring your prescription bottles with you and try to fill all prescriptions in the state of Louisiana before you leave if there is time.  If you have already evacuated and could not bring your medications or get them refilled in Louisiana, do not worry.  You can still refill your prescriptions out of state. Pharmacists have discretion for early refill allowances.  Pharmacists can use their professional judgement with existing overrides and documentation. The pharmacy will have to enroll/credential with Louisiana Medicaid for payment.

If needed, your prescriber/doctor can call in a prescription at any pharmacy that is open. If you need assistance with locating a doctor to help you, please contact your health plan.

Yes, pharmacists have discretion for early refill allowances.  Pharmacists can use their professional judgement with existing overrides and documentation. If using an out of state pharmacy, the pharmacy must apply for expedited provider enrollment/provisional credentialing in Louisiana to get paid.  That guidance can be found at www.ldh.la.gov/idaproviderresources.

The early refill and prior authorization edits have been changed from a denial edit to an educational edit for Fee for Service (FFS) and the managed care organizations (MCOs) pharmacy claims in these parishes: Jefferson, Lafourche, Orleans, Plaquemines, St. Charles and Terrebonne parishes, and additional parishes that may be added in the future.  Pharmacists can use their professional judgement with existing overrides and documentation in other affected areas.

If you filled them at a chain pharmacy like CVS or Walgreens, if you are able, you can try going to a different location of the same pharmacy and give them your name and date of birth. Sometimes they can access the records. Pharmacists have discretion for early refill allowances.  Pharmacists can use their professional judgement with existing overrides and documentation. If using an out of state pharmacy, the pharmacy must apply for expedited provider enrollment/provisional credentialing in Louisiana to get paid.  That guidance can be found at www.ldh.la.gov/idaproviderresources.

The early refill and prior authorization edits have been changed from a denial edit to an educational edit for Fee for Service (FFS) and the managed care organizations (MCOs) pharmacy claims in these parishes: Jefferson, Lafourche, Orleans, Plaquemines, St. Charles and Terrebonne parishes, and additional parishes that may be added in the future.  Pharmacists can use their professional judgement with existing overrides and documentation in other affected areas.

Alternatively, your prescriber/doctor can also call in a prescription at any pharmacy that is open. If you need assistance with locating a doctor to help you, please contact your health plan.