Healthy Louisiana Plan

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Healthy Louisiana Plan


Our Healthy Louisiana plan offers a range of benefits along with extras. View the benefits below to see all that our plan offers. It's for pregnant women, adults and children under the age of 21.


Keep your Medicaid information up to date to maintain coverage

Healthy Louisiana members need to make sure their information stays current to ensure their Medicaid coverage. You can make changes to your address and your financial and employment information online at https://sspweb.lameds.ldh.la.gov/selfservice/. You will need to create an account to make changes.

Medicaid is now checking eligibility more than once a year, so it is important that your information and your address is current.  If you get a letter from Medicaid asking for more information or asking you to verify your income, be sure to respond as soon as possible. If you do not, your case may be closed and you may lose your Medicaid coverage, even if you are still eligible.
 

Be Ready. Be Safe.
UnitedHealthcare and the State of Louisiana want to ensure all residents are informed during emergencies, such as severe weather or flooding. Please visit www.GetAGamePlan.com for emergency preparedness guides and tips to keep you and your loved ones safe all year long.

Please update your selections if needed.

 

For plan participants who may have misplaced their medical ID cards, call 866-633-2446, 8 a.m. – 8 p.m. (in the local time zone), Monday through Friday. People enrolled in employer-sponsored and individual health plans who have a smartphone can download the free Health4Me app, which provides instant access to their ID card, network care providers, their personal health benefits and more. The Health4Me app is available as a free download at the Apple iTunes App Store and the Android Market on Google Play.

 

 

Member Login

Already a member? You have access to our member-only website. Get information about your benefits and more. Do all this and more by registering today.

Register Now

Call Us:
1-866-675-1607 / TTY: 711

Monday - Friday 7 a.m. - 7 p.m.

Call Us:
1-866-675-1607
TTY: 711

Monday - Friday 7 a.m. - 7 p.m.


Have Questions? Call Us at:
1-866-675-1607 / TTY: 711

Monday - Friday 7 a.m. - 7 p.m.

Have Questions? Call Us at:
1-866-675-1607
TTY: 711

Monday - Friday 7 a.m. - 7 p.m.


See if your doctor or hospital is in our network. Or use this tool to find a new doctor or hospital.

Doctor Lookup

This plan is available:

This plan is available statewide.

More information on eligibility and enrollment can be found on the Healthy Louisiana website.

Benefits & Features

Well and Sick Care

Get the assistance you need to make life a little easier, or to get better if you are injured or sick. That includes:

  • Unlimited Doctor Visits for Children. Your child can see the doctor as often as needed.
  • Unlimited Doctor Visits for Adults. See your doctor as often as needed.*
  • Well Visits. Annual checkups to help keep your family healthy.
  • Chiropractor Services. Chiropractic visits for members who qualify.
  • Hospitalization. You pay nothing for care in a hospital.
  • Shots and Vaccines. Routine shots help protect against illness. Adults are covered too.*
  • Medicines. Fill your prescriptions at local pharmacies.

* Value added benefit offered by UnitedHealthcare Community Plan.

Pregnancy Care

Nothing is more important than the health and well-being of you and your baby. That's why our plan benefits include:

  • Choice of Birth Centers. Pick from our partner hospitals across Louisiana.
  • Choice of Doctors. Find a doctor or OB/GYN you trust in our network.
  • Baby Blocks™. Earn rewards for keeping you and your baby healthy.*
  • Healthy First Steps®. Extra support to help you and your baby stay healthy.
  • Prenatal Visits. Care for you before your baby is born.

* Value added benefit offered by UnitedHealthcare Community Plan.

Care for Conditions

If you have asthma, diabetes or another long-term condition, you can depend on us. Our plan makes sure you get the care, support and services you need. Benefits include:

  • Asthma and COPD Support. Exams, testing and supplies are covered.
  • Care Management. If you qualify, get personal help managing health conditions.
  • Diabetic Support. Medicine, needles and wipes for managing diabetes.
  • Mental Health. Counseling and other treatments are covered.
  • Disease Management. Focused care for those with critical health needs.

Dental, Vision, and Hearing Care

We help you keep your smile, sight and hearing at their best. Benefits include:

  • Dental. Covered cleanings, checkups and dental work are provided by MCNA Dental (Managed Care of North America) for members under the age of 21. We also offer coverage for adults.
  • Vision. Exams and eyeglasses or an allowance for lenses are covered for members under the age of 21. We also offer coverage for adults.
  • Hearing. Tests, exams and hearing aids for members to age 21.

Home Care and Supplies

Get the medical care and equipment you need to live safely at home. Benefits may include:

  • Equipment and Supplies. In-home medical and safety equipment are covered for medically necessary equipment.
  • Home Health Care. Medical and personal care at home, if necessary.

Rides and Other Help

Sometimes you might need a little extra help using everything our health plan offers. For those times, you can rely on:

  • Language & Interpreter Help. We provide free services to help you communicate with us or your doctor. Such as, letters in other languages or large print. Or, you can ask for an interpreter for any language.
  • Member Services. Get help with understanding your benefits and get your questions answered.
  • Transportation. We provide rides to and from medical visits.

Food For Thought

Eating Well on a Budget is a bilingual, multimedia program designed in partnership with Sesame Street to help support families who have children between the ages of 2 and 8 and are coping with uncertain or limited access to affordable and nutritious food.
 

Learn More

Are You Prepared for Hurricane Season?

UnitedHealthcare Community Plan wants to help you make sure you are prepared for hurricane season and the resulting hazards such as storm surge, high winds, tornadoes, and flooding.

Important Emergency Preparedness Tips (PDF 162.49 KB)

Text 4 Baby logo

Text4baby gets you free facts and links to free health and wellness items for you and your baby. To help give you and baby a great start click here to sign up.

Questions?

Ready to get started? Call us at 1-866-675-1607 TTY: 711 Monday – Friday
7 a.m. – 7 p.m.

Questions?

Ready to get started?

Call Us:
1-866-675-1607
TTY: 711

Monday – Friday
7 a.m. – 7 p.m.

Lookup Tools

Doctor Lookup

Search for doctors, hospitals, and specialists.

Behavioral Health

Search for behavioral health providers and resources.

Mental Health & Substance Use Treatment Services Handbook
English (PDF 470.79 KB)
Espanol (PDF 498.06 KB)
View Drug List

Find medications covered by this plan.

Pharmacy Lookup

Find a pharmacy near you.

Dentist Lookup

Find a dentist near you.

Member Information

Grievance & Appeals

If you wish to file a grievance regarding service UnitedHealthcare Community Plan has provided, learn more about the Grievance and Appeals process here.

Member Website

Already a member? You have access to our member-only website. Get information about your benefits and more.

Integrated Health Services Member Handbook
English (PDF 810.02 KB)
Espanol (PDF 854.94 KB)
Physical Health Services Handbook
English (PDF 781.77 KB)
Espanol (PDF 826.6 KB)

More Resources

Member Page

View more news, updates and resources for members.

Integrated Health Services Member Handbook
English (PDF 810.02 KB)
Español (PDF 854.94 KB)
Physical Health Services Handbook
English (PDF 781.77 KB)
Español (PDF 1.97 MB)
Bằng tiếng Việt (PDF 2.16 MB)

Learn More

UnitedHealthcare Community Plan

 

 

This site contains documents in PDF format. PDF (Portable Document Format) files can be viewed with Adobe® Reader®. If you don't already have this viewer on your computer, download it free from the Adobe website.


Disclaimer Information

Looking for the federal government’s Medicaid website? Look here at Medicaid.gov.

UnitedHealthcare Dual Complete Plans

Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a contract with the State Medicaid Program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is available to anyone who has both Medical Assistance from the State and Medicare. This information is not a complete description of benefits. Call 1-800-905-8671 TTY 711 for more information. Limitations, co-payments, and restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year.  

Nurseline Disclaimer

This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for informational purposes only. The nurses cannot diagnose problems or recommend treatment and are not a substitute for your doctor's care. Your health information is kept confidential in accordance with the law. The service is not an insurance program and may be discontinued at any time.

UnitedHealthcare Connected™ for MyCare Ohio (Medicare-Medicaid Plan)

UnitedHealthcare Connected for MyCare Ohio (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Ohio Medicaid to provide benefits of both programs to enrollees. If you have any problem reading or understanding this or any other UnitedHealthcare Connected for MyCare Ohio (Medicare-Medicaid Plan) information, please contact our Member Services at 1-877-542-9236 (TTY 711) from 7 a.m. to 8 p.m. Monday through Friday (voice mail available 24 hours a day/7 days a week) for help at no cost to you.

Si tiene problemas para leer o comprender esta o cualquier otra documentación de UnitedHealthcare® Connected™ de MyCare Ohio (plan Medicare-Medicaid), comuníquese con nuestro Departamento de Servicio al Cliente para obtener información adicional sin costo para usted al 1-877-542-9236 (TTY 711) de lunes a viernes de 7 a.m. a 8 p.m. (correo de voz disponible las 24 horas del día, los 7 días de la semana).

UnitedHealthcare Connected™ (Medicare-Medicaid Plan)

UnitedHealthcare Connected (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Texas Medicaid to provide benefits of both programs to enrollees.

UnitedHealthcare Connected Benefit Disclaimer

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected Member Services or read the UnitedHealthcare Connected Member Handbook. Benefits and/or copayments may change on January 1 of each year.

UnitedHealthcare Senior Care Options (HMO SNP) Plan

UnitedHealthcare SCO is a Coordinated Care plan with a Medicare contract and a contract with the Commonwealth of Massachusetts Medicaid program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is a voluntary program that is available to anyone 65 and older who qualifies for MassHealth Standard and Original Medicare. If you have MassHealth Standard, but you do not qualify for Original Medicare, you may still be eligible to enroll in our MassHealth Senior Care Option plan and receive all of your MassHealth benefits through our SCO program.

Availability of Non-English Disclaimer

ATTENTION: If you speak [insert language], language assistance services, free of charge, are available to you. Call 1-800-905-8671 TTY 711.  

ATENCIÓN: Si habla [ingrese el idioma], hay servicios de asistencia lingüística disponibles para usted y que no tienen cargo. Llame al 1-800-905-8671 TTY 711.

Star Ratings Disclaimer

Medicare evaluates plans based on a 5-Star rating system. 

Formularies

The formulary, pharmacy network and provider network may change at any time. You will receive notice when necessary.

NCQA

UnitedHealthcare Connected has a Model of Care approved by the National Committee for Quality Assurance (NCQA) to operate as a Special Needs Plan (SNP) unitl 2017 based on a review of UnitedHealthcare Connected’s Model of Care.

Important Provider Information

The Choice is Yours

We will provide you with information to help you make informed choices, such as physicians' and health care professionals' credentials. This information, however, is not an endorsement of a particular physician or health care professional's suitability for your needs.

The providers available through this application may not necessarily reflect the full extent of UnitedHealthcare's network of contracted providers. There may be providers or certain specialties that are not included in this application that are part of our network. If you don't find the provider you are searching for, you may contact the provider directly to verify participation status with UnitedHealthcare's network, or contact Customer Care at the toll-free number shown on your UnitedHealthcare ID card. We also recommend that, prior to seeing any physician, including any specialists, you call the physician's office to verify their participation status and availability.

Some network providers may have been added or removed from our network after this directory was updated. We do not guarantee that each provider is still accepting new members.

Out-of-network/non- contracted providers are under no obligation to treat UnitedHealthcare plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost- sharing that applies to out-of-network services.

American Disabilities Act Notice

In accordance with the requirements of the federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973 ("ADA"), UnitedHealthcare Insurance Company provides full and equal access to covered services and does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Referrals

Network providers help you and your covered family members get the care needed. Access to specialists may be coordinated by your primary care physician.

Paper Directory Requests

Paper copies of the network provider directory are available at no cost to members by calling the customer service number on the back of your ID card. Non-members may download and print search results from the online directory.

Inaccurate Information

To report incorrect information, email provider_directory_invalid_issues@uhc.com. This email box is for members to report potential inaccuracies for demographic (address, phone, etc.) information in the online or paper directories. Reporting issues via this mail box will result in an outreach to the provider’s office to verify all directory demographic data, which can take approximately 30 days. Individuals can also report potential inaccuracies via phone. UHC Members should call the number on the back of their ID card, and non-UHC members can call 888-638-6613 TTY 711.

© 2019 UnitedHealthcare Services, Inc. All rights reserved.
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Last Updated: Tuesday, February 12, 2019