UnitedHealthcare is helping members who may be affected by severe weather and flooding from Hurricane Ida. If you need help with things like getting to and from the doctor’s office or filling a prescription early, please call member services at 1-866-675-1607, TTY 711.
Additional information can be found on our Hurricane Ida Resource Page.
Helpful Frequently Asked Questions can be viewed here. Behavioral Health Resources can be viewed here.
A free emotional-support help line is also available to everyone at 1-866-342-6892, TTY 711 and is open 24 hours a day, seven days a week. The service is free of charge and open to anyone. Trained Optum mental health specialists can help you manage stress and anxiety.
Callers may also be referred to community resources to help with other concerns, including financial and legal matters.
Due to high call volumes to The Department of Children and Family Services, you may experience longer than expected wait times when calling the hot line. To make sure all calls are answered, call times have been extended and two additional days have been added this week. This applies to all - people with last names A-Z, not just a segment of the alphabet.