Did you know you can get gas reimbursement for your non-emergency medical transportation? Click here to get the forms you need:Reimbursement Instructions (PDF 168.44 KB) | Reimbursement Log (PDF 163.38 KB)
Click here (PDF 23.08 KB) if you would like reimbursement on your medicine.
How To Contact Us
If you have questions about your health plan, call us. Our toll-free Member Services number is 1-877-542-9238 (TTY: 711).
They can talk to you 24 hours a day, 7 days a week in English, Spanish or other languages.
HOW WE SUPPORT CULTURAL COMPETENCY
UnitedHealthcare Community Plan of Kansas seeks to understand the cultural differences of the people we serve. Our goal is to develop and improve our materials and programs to support the diverse needs of Kansans. Staff training focused on:
- Using your primary language.
- Being aware of the different cultural groups in Kansas.
- Ways to support cultural beliefs related to health and wellness.
- Treating each person with care and respect.
- To avoid labels.
- How to work with members with limited English.
- How to support those with special health care needs.
- Cultural sensitivity training.
Click Above to See Information for Members with Intellectual and Developmental Disabilities
This information is directed at the member. UnitedHealthcare Community Plan is also aware of the important role of the member’s support team. Family, guardians or representatives can be a big help in getting the right services, and can use this information to assist in supporting the member.
The Home and Community‐Based Services Intellectual/Developmental Disability (HCBS I/DD) program is designed to provide critical long term care support services, in the community setting of choice for beneficiaries that would otherwise require institutionalization in an intermediate care facility for an ICF‐ID (intermediate care facility for intellectual disabilities). The KanCare HCBS I/DD program is administered by the Kansas Department of Aging and Disability Services (KDADS).
Consistent with the Developmental Disabilities Reform Act of 1995 (DDRA), the goals and objectives of the program center around the policy of the State to provide persons who have intellectual and/or developmental disabilities access to services and supports which allow for these persons opportunities for choice that increase their independence, productivity, integration and inclusion in the community. Further, this range of supports and services will be appropriate to each person and will be provided in a manner that affords the same dignity and respect to per persons with intellectual or developmental disabilities that would be afforded to any person who does not have a disability.
HCBS I/DD goals conform to the Developmental Disabilities Reform Act of 1995 (DDRA). The policy is to provide access to services that allow persons to be more independent. It is to help people with disabilities be a part of the community. It is to help them be more productive. This help is tailored to each person. It is given with dignity and respect.
Kancare/UnitedHealthcare Community Plan is managing your HCBS I/DD services. You will be able to keep your same community providers, including your target case manager. There are 13 services under the I/DD program. You may be getting some or all of them.
Financial Management Service (FMS)
Personal Assistant Services
Sleep Cycle Support
Specialized Medical Care
Supportive Home Care (SHC)
Targeted Case Management (TCM)
Frequently Asked Questions (PDF 175.42 KB)
Extra Coverage and Programs (English and Spanish) (PDF 1.67 MB)
IDD Supplement (PDF 516.56 KB)
Fall 2016 - (English) (PDF 399.87 KB)
Fall 2016 - Kids (English) (PDF 488.92 KB)
Fall 2016 - Seniors (English) (PDF 372.36 KB)
Summer 2016 - Kids (English) (PDF 576.03 KB)
Click Above to See Our Member Newsletters
Click above to view extra coverage and programs.
Authorized Representative Designation Form (PDF 73.21 KB)
UnitedHealthcare Community Plan has practice guidelines that help providers make healthcare decisions. These guidelines come from nationally recognized sources.
Click here to view the entire list of guidelines or to request a printed copy call our Member Services toll-free at 1-877-542-9238 (TTY: 711).
Reviewed by UnitedHealthcare Community Plan Provider Advisory Committee on September 17, 2014.
If you suspect provider fraud or abuse, call UnitedHealthcare Community Plan's hotline at 1-877-766-3844. You do not have to give your name, the provider will not be told you called.
Notice of Privacy Practices
Our Notice of Privacy Practices tells you how health information about you may be used and shared. We must by law let you know the Notice is available and how you can get a copy. You can see a copy of our Privacy Practices here. NOTICE OF PRIVACY PRACTICES