Kansas - UnitedHealthcare Community Plan - KanCare - Member Information

Page Content Footer

UnitedHealthcare Community Plan

Member Information



Did you know you can get gas reimbursement for your non-emergency medical transportation? Click here to get the forms you need:Reimbursement Instructions (PDF 168.44 KB) | Reimbursement Log (PDF 163.38 KB)

Click here (PDF 23.08 KB) if you would like reimbursement on your medicine.

How To Contact Us

If you have questions about your health plan, call us. Our toll-free Member Services number is 1-877-542-9238 (TTY: 711).

They can talk to you 24 hours a day, 7 days a week in English, Spanish or other languages.


We want to hear from you. Please join our Member Advisory Board. Contact member Services at 1-877-542-9238. Meeting Schedule:

Thursday, June 6, 2019
11:30 am -1 pm

Olathe Health Education Center
21201 W 152nd Street
Olathe, KS 66061

Wednesday , August 28th, 2019
12:30 pm – 2:00 pm

St. Catherine Hospital
Classroom A & B
401 E Spruce Street
Garden City, KS 67846

Wednesday, November 20, 2019
11:30 am -1 pm

Olathe Health Education Center
21201 W 152nd Street
Olathe, KS 66061



UnitedHealthcare Community Plan of Kansas seeks to understand the cultural differences of the people we serve. Our goal is to develop and improve our materials and programs to support the diverse needs of Kansans. Staff training focused on:

  • Using your primary language. 
  • Being aware of the different cultural groups in Kansas.
  • Ways to support cultural beliefs related to health and wellness. 
  • Treating each person with care and respect.
  • To avoid labels.
  • How to work with members with limited English.
  • How to support those with special health care needs.
  • Cultural sensitivity training.

View our Cultural Competency Policy (PDF 182.45 KB).

This information is directed at the member. UnitedHealthcare Community Plan is also aware of the important role of the member’s support team. Family, guardians or representatives can be a big help in getting the right services, and can use this information to assist in supporting the member.

The Home and Community‐Based Services Intellectual/Developmental Disability (HCBS I/DD) program is designed to provide critical long term care support services, in the community setting of choice for beneficiaries that would otherwise require institutionalization in an intermediate care facility for an ICF‐ID (intermediate care facility for intellectual disabilities). The KanCare HCBS I/DD program is administered by the Kansas Department of Aging and Disability Services (KDADS).

Consistent with the Developmental Disabilities Reform Act of 1995 (DDRA), the goals and objectives of the program center around the policy of the State to provide persons who have intellectual and/or developmental disabilities access to services and supports which allow for these persons opportunities for choice that increase their independence, productivity, integration and inclusion in the community. Further, this range of supports and services will be appropriate to each person and will be provided in a manner that affords the same dignity and respect to per persons with intellectual or developmental disabilities that would be afforded to any person who does not have a disability.

HCBS I/DD goals conform to the Developmental Disabilities Reform Act of 1995 (DDRA). The policy is to provide access to services that allow persons to be more independent. It is to help people with disabilities be a part of the community. It is to help them be more productive. This help is tailored to each person. It is given with dignity and respect.

Kancare/UnitedHealthcare Community Plan is managing your HCBS I/DD services. You will be able to keep your same community providers, including your target case manager. There are 13 services under the I/DD program. You may be getting some or all of them. 

They are:
 Assistive Services
 Day Supports
 Financial Management Service (FMS)
 Medical Alert  
 Overnight Respite  
 Personal Assistant Services  
 Residential Supports  
 Sleep Cycle Support  
 Specialized Medical Care  
 Supported Employment  
 Supportive Home Care (SHC)  
 Wellness Monitoring  
 Targeted Case Management (TCM)

Frequently Asked Questions (PDF 175.42 KB)

Extra Coverage and Programs (English and Spanish) (PDF 1.67 MB)

IDD Supplement (PDF 1.49 MB)


Spring 2019 (English) (PDF 347.47 KB)
Spring 2019 (Español) (PDF 315.36 KB)

Spring 2019 - Seniors (English) (PDF 347.46 KB)
Spring 2019 - Seniors (Español) (PDF 315.38 KB)

Winter 2019 - Kids (English) (PDF 346.23 KB)
Winter 2019 - Kids (Español) (PDF 307.99 KB)

Winter 2019 - Seniors (English) (PDF 323.17 KB)
Winter 2019 - Seniors (Español) (PDF 314.85 KB)


Fall 2018 - Kids (English) (PDF 1.73 MB)
Fall 2018 - Kids (Español) (PDF 1.71 MB)

Fall 2018 - Seniors (English) (PDF 1.74 MB)
Fall 2018 - Seniors (Español) (PDF 1.73 MB)

Summer 2018 - Kids (English) (PDF 373.41 KB)
Summer 2018 - Kids (Español) (PDF 379.26 KB)

Summer 2018 - Seniors (English) (PDF 426.69 KB)
Summer 2018 - Seniors (Español) (PDF 414.85 KB)

Spring 2018 (English) (PDF 706.5 KB)
Spring 2018 (Español) (PDF 445.36 KB)

Winter 2018 - Kids (English) (PDF 590.58 KB)
Winter 2018 - Kids (Español) (PDF 555.95 KB)

Winter 2018 - Seniors (English) (PDF 670.29 KB)
Winter 2018 - Seniors (Español) (PDF 660.74 KB)


Fall 2017 (English) (PDF 409.01 KB)
Fall 2017 (Español) (PDF 401.64 KB)

Fall 2017 - Kids (English) (PDF 527.89 KB)
Fall 2017 - Kids (Español) (PDF 496.19 KB)

Fall 2017 - Seniors (English) (PDF 362.33 KB)
Fall 2017 - Seniors (Español) (PDF 344.78 KB)

Summer 2017 (English) (PDF 415.92 KB)
Summer 2017 (Español) (PDF 375.76 KB)

Summer 2017 - Kids (English) (PDF 411.79 KB)
Summer 2017 - Kids (Español) (PDF 395.89 KB)

Summer 2017 - Seniors (English) (PDF 454.06 KB)
Summer 2017 - Seniors (Español) (PDF 475.41 KB)

Spring 2017 (English) (PDF 577.29 KB)
Spring 2017 (Español) (PDF 550.65 KB)

Spring 2017 - Kids (English) (PDF 453.59 KB)
Spring 2017 - Kids (Español) (PDF 368.83 KB)

Spring 2017 - Seniors (English) (PDF 443.52 KB)
Spring 2017 - Seniors (Español) (PDF 424.85 KB)

Winter 2017 - (English) (PDF 707.17 KB)
Winter 2017 - (Español) (PDF 626.48 KB)

Winter 2017 - Kids (English) (PDF 703.43 KB)
Winter 2017 - Kids (Español) (PDF 703.43 KB)

Winter 2017 - Seniors (English) (PDF 720.04 KB)
Winter 2017 - Seniors (Español) (PDF 689.03 KB)


Fall 2016 - (English) (PDF 399.87 KB)

Fall 2016 - Kids (English) (PDF 488.92 KB)

Fall 2016 - Seniors (English) (PDF 372.36 KB)

Summer 2016 - (English) (PDF 516.17 KB)
Summer 2016 (Spanish) (PDF 490.39 KB)

Summer 2016 - Kids (English) (PDF 576.03 KB)

Summer 2016 - Seniors (English) (PDF 455.71 KB)
Summer 2016 - Seniors (Spanish) (PDF 444.06 KB)

Spring 2016 (English) (PDF 551.5 KB)
Spring 2016 (Spanish) (PDF 559.27 KB)

Spring 2016 - Kids (English) (PDF 531.86 KB)
Spring 2016 - Kids (Spanish (PDF 551.5 KB)

Spring 2016 - Seniors (English) (PDF 472.66 KB)
Spring 2016 - Seniors (Spanish) (PDF 409.87 KB)

Winter 2016 (English) (PDF 449.63 KB)
Winter 2016 (Spanish) (PDF 428.16 KB)

Winter 2016 - Kids (English) (PDF 480.28 KB)
Winter 2016 - Kids (Spanish (PDF 453.35 KB))

Winter 2016 - Seniors (English) (PDF 415.69 KB)
Winter 2016 - Seniors (Spanish) (PDF 388.21 KB)


Fall 2015 (English) (PDF 1.95 MB)
Fall 2015 (Español) (PDF 414.64 KB)

Fall 2015 - Kids (English) (PDF 1.86 MB)
Fall 2015 - Kids (Español) (PDF 428.37 KB)

Fall 2015 - Seniors (English) (PDF 1.79 MB)
Fall 2015 - Seniors (Español) (PDF 339.24 KB)

Summer 2015 (English) (PDF 695.94 KB)
Summer 2015 (Español) (PDF 691.35 KB)

Spring 2015 (English) (PDF 441.05 KB)
Spring 2015 (Español) (PDF 404.26 KB)

Winter 2015 (English) (PDF 560.44 KB)
Winter 2015 (Español) (PDF 582.62 KB)


Fall 2014 (English) (PDF 2.29 MB)
Fall 2014 (Español) (PDF 2.15 MB)

Summer 2014 (English) (PDF 566.24 KB)
Summer 2014 (Español) (PDF 437.21 KB)

Spring 2014 (English) (PDF 667.74 KB)
Spring 2014 (Español) (PDF 649.17 KB)

Winter 2014 (English) (PDF 649.58 KB)
Winter 2014 (Español) (PDF 664.89 KB)


Fall 2013 (English) (PDF 708.42 KB)
Fall 2013 (Español) (PDF 669.42 KB)

Summer 2013 (English) (PDF 952.3 KB)
Summer 2013 (Español) (PDF 1.06 MB)

Spring 2013 (English) (PDF 1.61 MB)
Spring 2013 (Español) (PDF 1.61 MB)

Winter 2013 (English) (PDF 801.17 KB)
Winter 2013 (Español) (PDF 801.51 KB)

Click here to go to a page provided by the State of Kansas for Advance Directive and Power of Attorney forms.

For information about Advance Directives click here (PDF 605.21 KB).


English (PDF 273.42 KB)
Chinese (PDF 265 KB)
French (PDF 216.69 KB)
German (PDF 253.78 KB)
Spanish (PDF 530.72 KB)
Vietnamese (PDF 249.78 KB)


Authorized Representative Designation Form (PDF 73.21 KB)

UnitedHealthcare Community Plan has practice guidelines that help providers make healthcare decisions. These guidelines come from nationally recognized sources.

Click here (PDF 228.94 KB) to view the entire list of guidelines or to request a printed copy call our Member Services toll-free at 1-877-542-9238 (TTY: 711).

Reviewed by UnitedHealthcare Community Plan Provider Advisory Committee on September 17, 2014.

If you suspect provider fraud or abuse, call UnitedHealthcare Community Plan's hotline at 1-877-766-3844. You do not have to give your name, the provider will not be told you called.

Notice of Privacy Practices

Our Notice of Privacy Practices tells you how health information about you may be used and shared. We must by law let you know the Notice is available and how you can get a copy. You can see a copy of our Privacy Practices here. NOTICE OF PRIVACY PRACTICES


Ready to get started?

Call Us:
TTY: 711

8:00 a.m. to 6:00 p.m.

Lookup Tools

Doctor Lookup

Search for doctors, hospitals, and specialists.

Download Provider Directories
Pharmacy Search

Find a pharmacy near you.

View Drug List

Find medications covered by this plan.

Member Information

Member Website

Already a member? You have access to our member-only website. Print ID cards, chat with a nurse online, and more.

Member Handbook

More Resources

Member Information

View more news, updates and resources for members.