We want to hear from our members about any questions, complaints or concerns you may have. If you have a grievance, please call Member Services toll-free, at 1-800-832-4643, TTY 711.
If you are not happy with the response from your Member Services Advocate, Care Manager or Member Services, you may file a grievance. You may file a complaint or grievance against us (the health plan) or a provider with us. Grievances must be filed within 60 calendar days of the occurrence that results in the grievance.
Members may file a grievance verbally with their Member Services Advocate, Care Manager or call Member Services from 8 am to 8 pm EST, Monday through Friday, at 1-800-832-4643, TTY 711. All members can file a grievance through this process.
Members may also file a written grievance by sending it to:
UnitedHealthcare Grievances and Appeals
P.O. Box 31364
Salt Lake City, UT 84131-0364
In your letter, please include your name, address, subscriber ID numbers, the reason for your grievance, and any other information you think is important.
For detailed information about complaints and appeals, contact Member Services or view the Appeals and Grievances section of the Member Handbook.