Let’s update your browser so you can enjoy a faster, more secure site experience.
Yes, you will get a member ID card from UnitedHealthcare Community Plan. Every family member enrolled with Hoosier Care Connect should have his or her own ID card.
You will need your UnitedHealthcare Community Plan ID card for all visits to the doctor, hospital, and pharmacist. If you haven't received your ID cards within one week of your effective date of enrollment with UnitedHealthcare Community Plan, please contact Member Services at 1-800-832-4643. If you are hearing or speech impaired, please call TTY 711.
UnitedHealthcare Community Plan
P. O. Box 31349
Salt Lake City, UT 84131
We want to hear from our members about any questions, complaints or concerns you may have. If you have a grievance, please call Member Services toll-free, at 1-800-832-4643, TTY 711.
If you are not happy with the response from your Member Services Advocate, Care Manager or Member Services, you may file a grievance. You may file a complaint or grievance against us (the health plan) or a provider with us. Grievances must be filed within 60 calendar days of the occurrence that results in the grievance.
Members may file a grievance verbally with their Member Services Advocate, Care Manager or call Member Services from 8 am to 8 pm EST, Monday through Friday, at 1-800-832-4643, TTY 711. All members can file a grievance through this process.
Members may also file a written grievance by sending it to:
UnitedHealthcare Grievances and Appeals
P.O. Box 31364
Salt Lake City, UT 84131-0364
In your letter, please include your name, address, subscriber ID numbers, the reason for your grievance, and any other information you think is important.
For detailed information about complaints and appeals, contact Member Services or view the Appeals and Grievances section of the Member Handbook.
UnitedHealthcare Hoosier Care Connect
This link is being made available so that you may obtain information from a third-party website. This link is provided solely as a convenience and is not an endorsement of the content of the third-party website or any products or services offered on that website. We are not responsible for the products or services offered or the content on any linked website or any link contained in a linked website. We do not make any representations regarding the quality of products or services offered, or the content or accuracy of the materials on such websites.