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UnitedHealthcare Indiana Hoosier Care Connect Frequently Asked Questions
How do I become a member of UnitedHealthcare Community Plan?
Will I get an ID card from UnitedHealthcare Community Plan?
Yes, you will get a member ID card from UnitedHealthcare Community Plan. Every family member enrolled with Hoosier Care Connect should have his or her own ID card.
You will need your UnitedHealthcare Community Plan ID card for all visits to the doctor, hospital, and pharmacist. If you haven't received your ID cards within one week of your effective date of enrollment with UnitedHealthcare Community Plan, please contact Member Services at 1-800-832-4643. If you are hearing or speech impaired, please call TTY 711.
What if I lose my UnitedHealthcare Community Plan card?
What is our mailing address?
UnitedHealthcare Community Plan
P. O. Box 31349
Salt Lake City, UT 84131
What do I do if I have a complaint?
We want to hear from our members about any questions, complaints or concerns you may have. If you have a grievance, please call Member Services toll-free, at 1-800-832-4643, TTY 711.
If you are not happy with the response from your Member Services Advocate, Care Manager or Member Services, you may file a grievance. You may file a complaint or grievance against us (the health plan) or a provider with us. Grievances must be filed within 60 calendar days of the occurrence that results in the grievance.
Members may file a grievance verbally with their Member Services Advocate, Care Manager or call Member Services from 8 am to 8 pm EST, Monday through Friday, at 1-800-832-4643, TTY 711. All members can file a grievance through this process.
Members may also file a written grievance by sending it to:
UnitedHealthcare Grievances and Appeals
P.O. Box 31364
Salt Lake City, UT 84131-0364
In your letter, please include your name, address, subscriber ID numbers, the reason for your grievance, and any other information you think is important.
For detailed information about complaints and appeals, contact Member Services or view the Appeals and Grievances section of the Member Handbook.
How do I report fraud, waste or abuse?
If you think fraud, waste or abuse is going on, call the UHC Fraud Hotline at 1-844-359-7736. You can also call Member Services at 1-800-832-4643. We will not use your name in your report. You will not get in trouble for reporting this. We will look into the matter for you. The State of Indiana also has a fraud, waste and abuse toll-free hotline. You can call 1-800-403-0864. Reports can be made anonymously. TTY users may dial 711 for all options.
For more information or to report online go here
Do I have a copay?
During the pandemic the State of Indiana waived all copays. If you are asked to pay for medicine or other services, please contact us right away. We will make sure you get what you need at no cost to you.
After the public health emergency ends, some members will have copays for:
- Medications ($3 each)
- Going to the emergency room for a reason that is not an emergency ($3)
- Transportation ($1 each way)
Do I need to pay for my medicine at the pharmacy?
The most you may be asked to pay for a medication at the pharmacy is $3. This only applies if you are on a copay plan. If you don’t know if you have a copay call Member Services.
Common issues at the pharmacy are:
- The pharmacy did not have the right details about your account. Show your Member ID card. That has the correct billing info on it.
- The pharmacy is not set up to accept your UnitedHealthcare coverage for Hoosier Care Connect. You may need to switch pharmacies. Walgreens is our anchor pharmacy. There are many other pharmacies available to you. Please use the Find a Pharmacy tool on this site. You may also call Member Services for a list of pharmacies near you.
You should never be asked to pay full price for your medications. Call Member Services right away if this happens. We will help you get the medications you need.
What other services and programs does this health plan offer?
Our members can access many special services and programs. Contact Member Services for more information. We offer:
- Fitness membership to all fitness clubs in our One Pass network. Visit one or use them all! This includes:
- many gyms and national fitness centers like YMCA and Planet Fitness
- over 20,000 online fitness classes like Daily Burn and Yoga Works
- Doctor Chat: Virtual visits are available 24/7, no appointment needed
- Nurse Line: Call a nurse for advice 24/7
- Alternative Healing: Get reimbursed for things like herbal remedies, acupuncture, massage or special vitamins
- Monthly caregiver phone calls to support those caring for others
- Essentials Box: Connect with us and get a little help with cleaning, hygiene and food items that help your budget
- Mom’s Meals: Get 14 meals delivered to your home so you can eat well while healing after a hospital stay. This program is also open to members who need short-term help getting groceries.
- Help connecting with resources for:
- Free mobile phone and service
- Internet and computer equipment at lower costs
- SNAP, EBT and WIC support
- Food pantries
- Utility help
- High school diploma prep
- Quit support for tobacco, alcohol or drugs
- Friends and family mileage reimbursement program
- And more
- Mental health and well-being: Free app that has cool tools to help you track your mood, find ways to cope with stress and connect with others
- Rewards for healthy activities like getting an annual check-up
- Free rides to food pantries
- Free extra stop at the pharmacy to pick up medicine after a doctor appointment
- Free rides to WIC and DFR appointments
- On My Way: Free app for foster children and others who are nearing adulthood
- Justplainclear.com – online dictionary for medical terms explained in a plain and clear way
- Community Health Workers: Face-to-face support when you need it
- Healthy First Steps: A free program for pregnant moms
- Member Advisory Committee: Let us know how we are doing. Learn more about your Hoosier Care Connect benefits. Attend by phone or in person.
I am a foster parent. How do I learn more about the Hoosier Care Connect program?
All foster children have an assigned care manager at the health plan. To find out who your care manager is, call Member Services. We will get you connected. You may coordinate and schedule appointments, learn about covered benefits, including special therapy services, enhanced programs and, if needed, a customized plan of care. There are certain changes to your foster child’s record that can only be made by your assigned Family Case Manager. Share your Family Case Manager’s contact info with us so that we can more easily help you get the care your foster child needs.
How do I find my Member ID number?
You should have a member ID card. On it you will see a 12-digit number ending in 99. This is the ID number assigned to you by the State of Indiana. Your member ID card also lists your primary medical provider. That is the main doctor that you see for your health care needs. If you do not have a member ID card please call Member Services. We will send a new card to you.
Is there a mobile app for this plan?
Yes! You may visit the Google or Apple Apps store from your smartphone. Download the UnitedHealthcare Mobile App. This includes a digital ID card so that you always have it. You will also be able to see claims and access care. We have a Nurse Line and a Doctor Chat app available 24 hours a day, 7 days a week.
UnitedHealthcare Hoosier Care Connect
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