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New members: If you take the Health Needs Survey during your first 90 days you will earn a $50 gift card. There are three ways to take the survey:
Hoosier Care Connect is a program that serves members who are aged, blind or disabled, including children in foster care and wards of the State.
This plan is available in all counties.
Sometimes there are good ways to feel better that may not be covered by your benefits. UnitedHealthcare Community Plan will reimburse up to $100 for alternative healing. You will need to turn in copies of your receipts to participate in this program. This includes, but is not limited to:
We can help you control your asthma or COPD.
If you need help getting the services or supplies you need, contact your Member Services Advocate. We can assist with the process of getting supplies or medications, make an appointment with your doctor, or connect you with a care manager for personal support.
You will have a primary medical provider (PMP) who will be your main doctor. Your PMP is the person you see for most of your care. This includes checkups, treatments, vaccinations, minor injuries and health concerns. Talk to your PMP about any other concerns you may have. Your PMP can help you decide the right options for you.
Your PMP is your main doctor for:
Use the Doctor Lookup Tool to see if your doctor is in our network. If you don’t have a doctor or if your doctor is not in our network, we can help you find a new one close to you. You can change your PMP at any time.
You will have a personal Member Services Advocate (MSA) assigned to help you throughout your health care journey. Your MSA can help:
If you have diabetes, we'll help make life a little easier for you. You'll get medicine, supplies and education to help you reach and stay your best. You are also rewarded with gift cards for taking simple steps to manage your diabetes.
Your health and safety at home are important.
Our plan covers medical equipment ordered by your doctor. This can include supplies like:
Our podiatry coverage includes routine foot care.
If you have diabetes or a circulatory condition, good foot care can help prevent much more serious problems. We provide the needed exams to help keep your feet in great shape.
Foster care is a temporary service provided for children who can no longer remain in their own homes due to safety issues. We have programs to help support guardians and children in foster care.
Health Watch is a program to help ensure that children in foster care are being seen by their doctor for all age-appropriate screenings and treatment
United Healthcare’s On My Way (OMW) is a tool designed to help young adults transition from foster care to adulthood and independence. This tool can be found in the member secure portal.
The OMW tool can connect transition-aged foster care youth with peer support staff and has modules that teach the following skills:
Call Member Services to learn more about these and other foster care support programs.
Call Member Services to learn more about how you can earn one of these rewards:
When you're pregnant, you receive help and advice from your mom, aunts, sisters and girlfriends. Yet every pregnancy is different. This program will support you through your pregnancy. Contact your Member Services Advocate to get started.
We can help you:
It’s not too late to finish high school. UnitedHealthcare Community Plan can help you get your High School Equivalency (HSE). Any member age 16 or older can be part of this program.
Please contact your Member Services Advocate for more information.
After surgery or a serious illness—or if you have a disability—you may need extra help with day-to-day tasks. With approval, and ordered by your doctor, our plan covers:
This plan pays for all hospital expenses related to a hospital stay.
This plan pays for all expenses related to a hospital stay, so you can focus on resting and healing.
Our plan covers:
And after you leave the hospital, you are not alone. We are here to help you get any needed follow-up care to continue healing at home.
We have many services that support individuals with special needs. We are here to make sure you have:
We also offer specialized dental care for our members with sensory issues. Please contact your Member Services Advocate to learn more.
We can help you apply for low-cost internet services through AT&T or Xfinity. Call Member Services for more information.
Kidney disease is a serious medical condition. After the kidneys stop working, regular treatments, called renal dialysis or an organ transplant are needed to live. Dialysis uses a machine to clean the blood just like healthy kidneys do.
Our plan includes:
Knowing what's wrong and finding it early can make all the difference. Our plan covers:
We'll help you get the information needed to improve your health or be at your best.
You and your doctor need to understand each other. Not speaking English well makes this difficult. We can arrange for a medical interpreter to be at your appointments.
We also have Member Services Advocates who speak more than one language. Chances are, we have someone who speaks your language or they can connect you with our interpreter service which covers more than 170 languages.
Lead poisoning is dangerous. If it is not treated in small children, it can cause long term problems. Lead can be found in:
A special blood test is ordered by your doctor to check for lead poisoning. The test is usually given between the ages of 6 months and 2 years. If your child has not been tested, your doctor might want to test up to the age of 6 years. More testing may also be necessary if your child has tested positive for lead. For more information, contact your Member Services Advocate. You can also talk to your child’s doctor at their next well visit.
Getting prescription medications is an important part of your health care. If your doctor prescribes a medicine that is listed on your plan’s preferred drug list (PDL), it is covered. Hoosier Care Connect members have copays of $3.00 for each generic medication and brand-name medication. If your drug is not listed on the PDL, your care provider may request an alternative drug for you that is listed on the PDL. UnitedHealthcare Community Plan covers medicines on this list, including certain over the counter medications, smoking cessation drugs, and diabetes supplies. The plan may pay for other medicines with prior approval.
You can get your prescriptions filled at any pharmacy in our network. Many are available 24 hours a day, 7 days a week. For a list of pharmacies, use your provider directory or go to myuhc.com/CommunityPlan/IN.
If you have a problem getting your prescription during normal business hours, call Member Services. If you have a problem getting your prescriptions after normal business hours, on weekends, or holidays, have your pharmacist call the pharmacy help desk. That number is on the back of your member ID card.
90 day supply benefit
Members can fill a 90 day supply of select maintenance medication at the retail pharmacy. Maintenance medications are typically those medications you take on a regular basis for a chronic or long term condition.
With a 90 day supply, you won’t need to get a refill every month. To find out more details, talk to your doctor or pharmacist. For a complete list of medications included in this benefit, call Member Services at 1-800-832-4643, TTY 711.
Medical questions and situations sometimes happen at inconvenient times. When you have questions about your health, you can call a nurse 24 hours a day, 7 days a week: 1-866-801-4407, TTY 711.
Our nurses will:
Do you need a mobile phone? You may qualify for free monthly wireless service. SafeLink is a program provided by TracFone Wireless. Visit www.safelinkwireless.com for more information.
Your Member Services Advocate can also help you with the application.
Quitting is hard, but we can help. Did you know that 20 minutes after you quit, your heart rate drops to a normal level? And within 24 hours after quitting the carbon monoxide level in your blood drops to normal.
Talk to your doctor about quitting. Or call 1-800-QUIT-NOW (1-800-784-8669) to get free coaching, counseling and supplies to help you quit.
The Right Choices Program is a program to help you make better medical decisions.
If you are selected for the Right Choices Program, you will have one primary medical provider (PMP), one pharmacy and one care manager. This group of experts will help you get the right healthcare at the right time and at the right place.
Please call Member Services for more information.
Routine shots help protect you from illness.
Our plan covers:
Physical, occupational and speech therapy can help you recover from a serious injury or illness, or simply reach your full potential.
Your doctor can order therapy for you if it is needed. This includes:
If you need a ride, your benefits include transportation. You may have a $1.00 copay for each one-way trip. We cover trips to:
Following these simple rules will help you get a ride:
You may also qualify for a bus pass or friends and family mileage reimbursement. Give your Member Services Advocate a call to schedule a ride or ask questions about getting transportation services.
This service is for rides planned in advance. If you have a life-threatening emergency, call 911. An ambulance will be provided if you need to be sent to the hospital.
Well visits with your doctor can help you stay healthy. These visits can catch health problems early, so they can be treated. You should see your PMP every year for a well check, even if you aren’t sick or your symptoms are under control. Preventive services include:
There are no copayment for preventive care.
UnitedHealthcare Hoosier Care Connect
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