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UnitedHealthcare Community Plan New Mexico Providers

Welcome to the United Healthcare Community Plan Health Professionals area for New Mexico Providers.


United Healthcare Community Plan Mission is to help people live healthier lives and to help make health system work better for everyone. 

Here you will find the information forms, manuals, and LINKS you need to conduct business with United Healthcare Community Plan to help accomplish the mission. 

Please choose your topic of interest, by selecting one of the navigation buttons on the left-hand side of page or select on of the topics or products listed below including our contract information.


Contact Information:


Contact your established Provider Advocate or the Provider Call Center at 888-702-2202

UnitedHealthcare Provider Advocate/Network Contracting Contact Guide (PDF 136.84 KB) (PDF 136.84 KB)

Medical, Behavioral Health and Long-Term Care Services Customer Call Center
Available 8:00 A.M. to 5:00 P.M.
Monday through Friday
Customer Call Center: 877-236-0826
Customer Call Center TTY:711  

Medical: 888-702-2202
Behavioral Health: 877-614-0484

Optum RX
Phone: 800-310-6826
Fax: 866-940-7328

Logisticare (non-emergent, medically necessary)
Reservations: 866-913-2492
Ride Assistance: 866-913-2493
Recurring Appointments: 866-400-8233
TTY: 866-288-3133 

United Dental Benefits
Phone 877-408-0159

March Vision
Phone: 844-706-2724 (providers only) 

Report Health Care Fraud, Waste and Abuse: 844-359-7736 or

Main Office Address

220 San Pedro NE, Suite 300
Albuquerque, NM 87113

Electronic Claim Submission

Payer ID Number 87726

Paper Claim Submission

Centinnial Care Plan
United Healthcare Community Plan
P.O. Box 31365
Salt Lake City, UT 84131-0350

UnitedHealthcare Dual Complete Plan
UnitedHealthcare Community Plan
P.O. Box 31345
Salt Lake City, UT 84131-0348

Behavioral Health for UnitedHealthcare Dual Complete Plan
Optum Behavioral Services
P.O. Box 30757
Salt Lake City, UT 84130-0757




UHC Online Tools/Links:

Upcoming Expos/Trainings: Provider Information Expo Invitation-2017 New Mexico save the date (PDF 222.99 KB)


UnitedHealthcare Community Plan Medical & Drug Policies and Coverage Determination Guidelines

UnitedHealthcare has developed Medical Policies, Medical Benefit Drug Policies and Coverage Determination Guidelines to assist us in administering health benefits. These policies and guidelines are provided for informational purposes, and do not constitute medical advice.
View the guidelines

UnitedHealthcare Medicare Advantage Coverage Summaries

For policy guidance for Medicare Advantage plan members, view the UnitedHealthcare Medicare Advantage Coverage Summaries Manual and corresponding policy update bulletins here


If UHG policies conflict with provisions of a state contract or with state or federal law, the contractual / statutory / regulatory provisions shall prevail. To see updated policy changes, select the Bulletin section at left.