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Dual Complete (HMO-SNP) Program 

Effective Jan. 1, 2018, UnitedHealthcare Community Plan of Michigan will begin to serve eligible members in a new Dual Special Needs Plan (DSNP) – UnitedHealthcare Dual Complete Medicare Advantage ‒ in the following counties: Berrien, Branch, Gratiot, Hillsdale, Tuscola and Washtenaw.

This is a Medicare Advantage plan for members who qualify for both Medicare and Medicaid. DSNPs are a specialized type of Medicare Advantage Prescription Drug Plan (MAPD) and must follow existing Centers for Medicare & Medicaid Services (CMS) rules. DSNPs must:

  • Adhere to required MAPD benefits

  • Limit enrollment to Medicaid recipients (dually eligible – Medicare and Medicaid),

  • Provide Part D benefits, and

  • Offer targeted clinical programs, benefits, and services.

This web page is dedicated to information specific to the Dual Complete Medicare Advantage program. Look here for provider resources including the Administrative Guide, quick reference guide, provider directory, policies and news related to the Dual Compete Medicare Advantage program.



UHC On Air (PDF 263.27 KB)

Search for a Care Provider – Dual Complete Medicare Advantage Provider Directory 

Dual Complete Medicare Advantage Pharmacy Formulary



Administrative Guide

Dual Complete Medicare Advantage Quick Reference Guide  (PDF 337.76 KB)

Dual Complete Medicare Advantage Frequently Asked Questions (PDF 76.89 KB)

Understanding Michigan Dual Complete Medicare Advantage 
(PDF 305.03 KB)


Coverage Summaries and Reimbursement Policies

UnitedHealthcare Dual Complete Medicare Advantage Coverage Summaries

UnitedHealthcare Dual Complete Medicare Advantage Reimbursement Policies

Additional Dual Complete Medicare Advantage Policies

Medicare Dual Complete Advantage Prior Authorization Protocols

Dual Complete Prior Authorization List


Link and

Use Link to perform secure transactions such as checking member eligibility and benefits, managing claims and requesting prior authorization. To sign in to Link, go to and click on the Link button in the top right corner. If you don’t aren’t registered yet, go to and select “New User” to begin registration.

To learn more about using Link, please visit