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To access UHC On Air:
- Sign in to UnitedHealthcareOnline.com using your Optum ID.
- Click on the UHC On Air app on your Link dashboard.
- Select the UHC News Now channel on UHC On Air, then select one of the DSNP programs to view.
- Provider Information
- Appeals, Grievances and State Fair Hearings Information
- Claims and Member Information
- Claim Reconsideration and Appeals
- Clinical Practice Guidelines
- Cultural Competency Library
- Dual Complete (HMO-POS SNP) Program
- Electronic Data Interchange (EDI)
- Pharmacy Program
- Provider Admin Guides
- Provider Forms
- Reimbursement Policy
- Value Added Benefits for Members
UnitedHealthcare Community Plan of Kansas
We insure more pregnant moms, more children, and more aged, blind and persons with disabilities than anyone else. No one has a larger list of doctors and hospitals. We're a leader in working with community organizations to help the uninsured become insured, and the insured to get the best medical care possible. We're a leader in the effort to understand the social and cultural causes of disease. UnitedHealthcare has been in your community for years. We look forward to partnering with you.
UnitedHealthcare's provider support teams are available to assist Kansas Providers.
View the UnitedHealthcare Community Plan Contact List (PDF 81.3 KB)
Provider Advocate Contact Information
HCBS Provider Advocate Territory Map (PDF 224.81 KB) - Identify the Provider Advocate in your area.
Provider / Hospital Advocate Team Contact Information (PDF 151.76 KB)
Skilled Nursing Facilities Provider Advocate Map (PDF 107.51 KB)
United IDD Provider Billing Guidelines
View the current IDD Billing Guidelines (PDF 129.58 KB).
View the Atypical Provider Billing Bulletin (PDF 196.56 KB).
Billing Issues Related to NPI Number
Providers who are experiencing claim issues related to NPI number can view suggested steps (PDF 105.34 KB) to follow to help identify and correct the provider NPI issue.
Report Health Care Fraud, Waste and Abuse: 844-359-7736 or uhc.com/fraud
Provider Administrative Guide
The Provider Issue Log is updated on a weekly basis and provides the status, resolution and timing of global issues impacting multiple providers.
Access the current Provider Issue Log (PDF 146.34 KB) (issues posted since 2015).
Access the archive of past issues (PDF 679.43 KB) (issues posted from 2012 through 2014).
Find A Doctor
Click here to access Find A Doctor, our online provider search tool.
Access a PDF Provider Directory:
Eastern Kansas Provider Directory (PDF 3.04 MB) - posted 3.22.2018
Nothern Kansas Provider Directory (PDF 2.41 MB) - posted 3.22.2018
Southern Kansas Provider Directory (PDF 3.24 MB) - posted 3.22.2018
Western Kansas Provider Directory (PDF 2 MB) - posted 3.22.2018
Home and Community Based Service (HCBS) Provider Directory (PDF 2.98 MB) - posted 3.22.2018
UnitedHealthcare Medicare Solutions & UnitedHealthcare Community Plan
UnitedHealthcare Medicare Prior Authorization Requirements - Effective 1/1/2018 (PDF 282.37 KB)
UnitedHealthcare Community Plan
UnitedHealthcare Community Plan Prior Authorization KS - Effective 1/1/2018 (PDF 209.28 KB)
Click on the arrow above to view the prior authorization archive.
Prior Authorization (PDF 205.33 KB) - Effective December 7, 2015
Provider Authorization list for Kansas effective June 1, 2015 (PDF 557.09 KB)
Provider Authorization list for Kansas (PDF 185.96 KB)
Specialty pharmacy medications covered on the Medical Benefit may be provided through a variety of channels – home infusion provider, outpatient facility, physician, or specialty pharmacy.
Click on the arrow above to view informaiton about medical injectables.
Specialty pharmacy medications covered under the member’s medical benefit may be obtained through various sources ‒ home infusion providers, outpatient facilities, physicians or specialty pharmacy.
If you don’t want to buy and bill a specialty pharmacy medication covered under the member’s medical benefit, you may order it through the following network specialty pharmacy:
Network Specialty Pharmacy
The following specialty pharmacies also provide certain types of specialty medications:
Network Specialty Pharmacy
Accredo (nursing services)
Option Care (nursing services)
CVS Caremark Specialty Pharmacy
Coverage of a requested medication depends on the member’s benefit, and availability of a specific drug from a network specialty pharmacy may vary.
Upon request, a specialty pharmacy can deliver the medication to your office or another site such as a member’s home.
Medications obtained through a specialty pharmacy will be directly billed to the patient’s health plan.
Provider Notice Archives
Ambulance Provider Billing Guidance (PDF 366.23 KB)
DME Notice for Pharmacies (PDF 90.14 KB)
Extension of Transition Period for Certain Non-Participating Providers (PDF 111.58 KB)
Long Term Care Provider Bulletin (PDF 156.97 KB)
Disclosure Forms are required for all contracted providers. If you are already a network provider and have not submitted your completed disclosure form, please email the form to email@example.com.
Provider Training Materials
Medicaid Provider Assistance
Kansas Department of Health and Environment's Division of Health Care Finance and the Kansas Foundation for Medical Care (KFMC) are working together to assist Medicaid providers in Kansas with implementing health information technology and the Medicaid EHR Incentive Program (Meaningful Use). The documents available at the links below describe the services offered and eligibility criteria.
Medicaid Meaningful Use Incentives (PDF 134.14 KB)
Technical Assistance with Health Information Technology (PDF 453.42 KB)
The HPV Home site is the CDC website for the public and health care professionals. Healthcare professional information includes:
• CME opportunities
• Fact Sheets and schedules
• Tools and materials for your office
• Information to provide to parents (English/Spanish)
• Recommendations for leading the conversation about HPV
HPV for Clinicians CE
The HPV Clinicians for CE link is a CDC website with free, credit courses on HPV infection, cancers and vaccinations. The courses include guidance on how to have an effective conversation with parents about HPV vaccinations.
You Are The Key to Cancer Prevention! Vacinate! http://www.kansasaap.org/wordpress/chapter/kaap-webinars/hpv-webinar/
You Are the Key to Cancer Prevention! Vacinate! is presented as a web-on-demand video with pre-test and post-test.
The Kansas Chapter, American Academy of Pediatrics is accredited by the Kansas Medical Society to provide continuing medical education for physicians.
The Kansas Chapter, American Academy of Pediatrics designates this enduring material activity for a maximum of 1.0 AMA PRA Category 1 Credit(s)TM. Physicians should only claim credit commensurate with the extent of their participation in the activity.
UnitedHealthcare Community Plan Medical & Drug Policies and Coverage Determination Guidelines
UnitedHealthcare has developed Medical Policies, Medical Benefit Drug Policies and Coverage Determination Guidelines to assist us in administering health benefits. These policies and guidelines are provided for informational purposes, and do not constitute medical advice.
View the guidelines.
UnitedHealthcare Medicare Advantage Coverage Summaries
For policy guidance for Medicare Advantage plan members, view the UnitedHealthcare Medicare Advantage Coverage Summaries Manual and corresponding policy update bulletins here.
Integrity of Claims, Reports, and Representations to the Government
UnitedHealth Group requires compliance with the requirements of federal and state laws that prohibit the submission of false claims in connection with federal health care programs, including Medicare and Medicaid.
View our policy (PDF 38.15 KB).
If UHG policies conflict with provisions of a state contract or with state or federal law, the contractual / statutory / regulatory provisions shall prevail. To see updated policy changes, select the Bulletin section at left.