UnitedHealthcare Dual Complete® RP - FL (Regional PPO SNP)
R7444-012

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Compare 2019 and 2018 plan options below.

New Plan (2019)Current Plan (2018)

UnitedHealthcare Dual Complete® RP - FL (Regional PPO SNP)
R7444-012

This plan gives you a choice doctors and hospitals. Plus you get coverage for a long list of prescription drugs.

Please update your selections if needed.

Now, you can enroll in this plan online.

Enroll In Plan

  • Prescription Medications and Medical Equipment: Members who are affected can also fill existing prescriptions early (one time, 90-day refill) and replace durable medical equipment, if necessary.  For mail-order delivery service to affected areas or any other questions related to their prescriptions, people are encouraged to call the pharmacy number on the back of their ID card, or speak directly to a pharmacist about their situation in order to get an early refill, if necessary.   

  • For Additional Assistance: Members can call the Customer Care number on the back of their medical ID card, if they need additional assistance.   If they have misplaced their medical ID card, they can call 866-633-2446, 8 a.m. – 8 p.m. (in the local time zone), Monday through Friday.

    People enrolled in employer-sponsored and individual health plans (excluding Medicare plans) who have a smartphone can download the free Health4Me app, which provides instant access to their ID card, contact information for network care providers, their personal health benefits and more. The Health4Me app is available as a free download at the Apple iTunes App Store  and the Android Market on Google Play.

These measures apply to all individuals insured by UnitedHealthcare and are effective through October 21, 2018 and will be reviewed again at that time if necessary.  If you have questions related to coverage, please call Customer Care at the number on the back of your ID card.


Help For Broader Community:

  • Free Help Line: Optum is offering a free emotional-support help line to affected individuals. The toll-free number, 866-342-6892, will be open 24 hours a day, seven days a week, for as long as necessary. The service is free of charge and open to anyone.  Callers may also receive referrals to community resources.  Along with the toll-free help line, emotional-support resources and information are available online at www.liveandworkwell.com.

 Our thoughts go out to all those affected.  We will continue to monitor this situation closely.

Call us to learn more:
1-855-611-3989 / TTY: 711

8 a.m. – 8 p.m. local time,
7 days a week

Call us to learn more:
1-855-611-3989
TTY: 711

8 a.m. – 8 p.m. local time,
7 days a week

Steps to enroll

Already a member?

Call us at 1-866-842-4968 / TTY: 711

Already a member?

Call us at 1-866-842-4968 / TTY: 711

8 a.m. – 8 p.m. local time,
7 days a week

Have Questions? Call Us at:
1-855-611-3989 / TTY: 711

8 a.m. – 8 p.m. local time,
7 days a week

Have Questions? Call Us at:
1-855-611-3989
TTY: 711

8 a.m. – 8 p.m. local time,
7 days a week

Already a member?

Call us at 1-866-842-4968 / TTY: 711

Already a member?

Call us at 1-866-842-4968 / TTY: 711

8 a.m. – 8 p.m. local time,
7 days a week

This plan is available in the following counties:

This plan is available statewide.

View Eligibility

Health Products Benefit Card

Health Products Benefit Card

Up to $820 in credits annually.

Every 3 months you'll receive $205 in credits loaded onto your card. You can use the card to buy health products at your local Walgreens or through the FirstLine Medical catalog by mail, website or call center.

Covered products may include:
• Oral care, eye and ear care items.
• Pain relievers, cold remedies and vitamins.
• Thermometers, blood pressure monitors and more.

Dental Coverage

Dental Coverage

$2,500 toward dental services.

Protect your teeth and your gums by receiving regular dental care at no extra cost to you.

Dental coverage includes:
• $2,500 toward your dental services.
• Regular exams and cleanings every 6 months.
• Restorative services like fillings, crowns, periodontal services, extractions, root canals and more.
Hearing Coverage

Hearing Coverage

$0 copay on hearing exams and $2,000 toward hearing aids.

Don't let hearing loss affect your life. Take advantage of the routine hearing exam and hearing aids benefit.

Hearing coverage includes:
• One routine hearing exam every year.
• $2,000 credit toward hearing aids every 2 years.
• Support and assistance to help you hear better.
Personal Emergency Response System

Personal Emergency Response System

$0 copay for personal monitoring.

Get connected to a trained operator quickly in any emergency situation 24 hours a day at no extra cost.

Key features include:
• Delivered right to your door with the option for personal or professional setup at no extra cost.
• Lightweight button can be worn on your wrist or as a pendant and may automatically detect falls.
• Wireless or landline compatible and works in any U.S. home where cellular or telephone service exists.
Transportation Assistance

Transportation Assistance

Up to 48 one-way rides every year.

Downloadable Resources

UnitedHealthcare Dual Complete® RP (Regional PPO SNP)

Annual Notice of Changes
English (PDF 106.38 KB)
Español (PDF 118.25 KB)
Evidence of Coverage
English (PDF 1.16 MB)
Español (PDF 1.27 MB)
Formularies
English (PDF 455.3 KB)
Español (PDF 474.55 KB)
Health Products Benefit
English (PDF 1.72 MB)
Medicare Plan Star Ratings
English (PDF 52.73 KB)
Español (PDF 57.11 KB)
Provider Directories
Southeast - English (PDF 10.98 MB)
Southeast - Español (PDF 11.18 MB)
Gulf Coast South - English (PDF 4.97 MB)
Gulf Coast South - Espanol (PDF 5.06 MB)
Gulf Coast North - English (PDF 9.34 MB)
Gulf Coast North - Espanol (PDF 9.53 MB)
Northeast & Northwest - English (PDF 6.57 MB)
Northeast & Northwest - Espanol (PDF 6.71 MB)
Central - English (PDF 8.64 MB)
Central - Español (PDF 8.83 MB)
Summary of Benefits
English (PDF 97.11 KB)
Español (PDF 93.27 KB)

Questions?

Ready to get started? Call us at 1-855-611-3989
TTY: 711 8 a.m. – 8 p.m. local time,
7 days a week

Already a member?

Call us at 1-866-842-4968 / TTY: 711

8 a.m. – 8 p.m. local time,
7 days a week

Questions?

Ready to Enroll?

Call Us
1-855-611-3989
TTY: 711

8 a.m. – 8 p.m. local time,
7 days a week

Already A Member?
1-866-842-4968
TTY: 711

8 a.m. – 8 p.m. local time,
7 days a week

Enrollment Tools

Application
English (PDF 98.64 KB)
Español (PDF 105.06 KB)
Enrollment Kit
English (PDF 5.89 MB)
Español (PDF 2.9 MB)

Lookup Tools

Doctor Lookup

Search for doctors, hospitals, and specialists.

Download Directories
Southeast (PDF 10.98 MB)
Español (PDF 11.18 MB)
Gulf Coast South (PDF 4.97 MB)
Español (PDF 5.06 MB)
Gulf Coast North (PDF 9.34 MB)
Español (PDF 9.53 MB)
Northeast & Northwest (PDF 6.57 MB)
Español (PDF 6.71 MB)
Central (PDF 8.64 MB)
Español (PDF 8.83 MB)
Dentist Lookup

Find a dentist near you.

Pharmacy Search

Find a pharmacy near you.

View Drug List

Find medications covered by this plan.

Download Formularies
Formulary English (PDF 455.3 KB)
Formulary Español (PDF 474.55 KB)

Attention members, please click here to view important claim information.

Member Information

Member Website

Already a member? You have access to our member-only website. Print ID cards, chat with a nurse online and more.

Attention members, please click here to view important claim information.

To complete your online registration, please use your FLDSNP as the Group/Policy number.

Summary of Benefits
English (PDF 97.11 KB)
Español (PDF 93.27 KB)

More Resources

Member Page

View more news, updates and resources for members.

Learn More

UnitedHealthcare Dual Complete® RP (Regional PPO SNP)

 

 

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Disclaimer Information

Looking for the federal government’s Medicaid website? Look here at Medicaid.gov.

UnitedHealthcare Dual Complete Plans

Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a contract with the State Medicaid Program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is available to anyone who has both Medical Assistance from the State and Medicare. This information is not a complete description of benefits. Call 1-800-905-8671 TTY 711 for more information. Limitations, co-payments, and restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year.  

Nurseline Disclaimer

This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for informational purposes only. The nurses cannot diagnose problems or recommend treatment and are not a substitute for your doctor's care. Your health information is kept confidential in accordance with the law. The service is not an insurance program and may be discontinued at any time.

UnitedHealthcare Connected™ for MyCare Ohio (Medicare-Medicaid Plan)

UnitedHealthcare Connected for MyCare Ohio (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Ohio Medicaid to provide benefits of both programs to enrollees. If you have any problem reading or understanding this or any other UnitedHealthcare Connected for MyCare Ohio (Medicare-Medicaid Plan) information, please contact our Member Services at 1-877-542-9236 (TTY 711) from 7 a.m. to 8 p.m. Monday through Friday (voice mail available 24 hours a day/7 days a week) for help at no cost to you.

Si tiene problemas para leer o comprender esta o cualquier otra documentación de UnitedHealthcare® Connected™ de MyCare Ohio (plan Medicare-Medicaid), comuníquese con nuestro Departamento de Servicio al Cliente para obtener información adicional sin costo para usted al 1-877-542-9236 (TTY 711) de lunes a viernes de 7 a.m. a 8 p.m. (correo de voz disponible las 24 horas del día, los 7 días de la semana).

UnitedHealthcare Connected™ (Medicare-Medicaid Plan)

UnitedHealthcare Connected (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Texas Medicaid to provide benefits of both programs to enrollees.

UnitedHealthcare Connected Benefit Disclaimer

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected Member Services or read the UnitedHealthcare Connected Member Handbook. Benefits and/or copayments may change on January 1 of each year.

UnitedHealthcare Senior Care Options (HMO SNP) Plan

UnitedHealthcare SCO is a Coordinated Care plan with a Medicare contract and a contract with the Commonwealth of Massachusetts Medicaid program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is a voluntary program that is available to anyone 65 and older who qualifies for MassHealth Standard and Original Medicare. If you have MassHealth Standard, but you do not qualify for Original Medicare, you may still be eligible to enroll in our MassHealth Senior Care Option plan and receive all of your MassHealth benefits through our SCO program.

Availability of Non-English Disclaimer

ATTENTION: If you speak [insert language], language assistance services, free of charge, are available to you. Call 1-800-905-8671 TTY 711.  

ATENCIÓN: Si habla [ingrese el idioma], hay servicios de asistencia lingüística disponibles para usted y que no tienen cargo. Llame al 1-800-905-8671 TTY 711.

Star Ratings Disclaimer

Medicare evaluates plans based on a 5-Star rating system. 

Formularies

The formulary, pharmacy network and provider network may change at any time. You will receive notice when necessary.

NCQA

UnitedHealthcare Connected has a Model of Care approved by the National Committee for Quality Assurance (NCQA) to operate as a Special Needs Plan (SNP) unitl 2017 based on a review of UnitedHealthcare Connected’s Model of Care.

Important Provider Information

The Choice is Yours

We will provide you with information to help you make informed choices, such as physicians' and health care professionals' credentials. This information, however, is not an endorsement of a particular physician or health care professional's suitability for your needs.

The providers available through this application may not necessarily reflect the full extent of UnitedHealthcare's network of contracted providers. There may be providers or certain specialties that are not included in this application that are part of our network. If you don't find the provider you are searching for, you may contact the provider directly to verify participation status with UnitedHealthcare's network, or contact Customer Care at the toll-free number shown on your UnitedHealthcare ID card. We also recommend that, prior to seeing any physician, including any specialists, you call the physician's office to verify their participation status and availability.

Some network providers may have been added or removed from our network after this directory was updated. We do not guarantee that each provider is still accepting new members.

Out-of-network/non- contracted providers are under no obligation to treat UnitedHealthcare plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost- sharing that applies to out-of-network services.

American Disabilities Act Notice

In accordance with the requirements of the federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973 ("ADA"), UnitedHealthcare Insurance Company provides full and equal access to covered services and does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Referrals

Network providers help you and your covered family members get the care needed. Access to specialists may be coordinated by your primary care physician.

Paper Directory Requests

Paper copies of the network provider directory are available at no cost to members by calling the customer service number on the back of your ID card. Non-members may download and print search results from the online directory.

Inaccurate Information

To report incorrect information, email provider_directory_invalid_issues@uhc.com. This email box is for members to report potential inaccuracies for demographic (address, phone, etc.) information in the online or paper directories. Reporting issues via this mail box will result in an outreach to the provider’s office to verify all directory demographic data, which can take approximately 30 days. Individuals can also report potential inaccuracies via phone. UHC Members should call the number on the back of their ID card, and non-UHC members can call 888-638-6613 TTY 711.

© 2018 UnitedHealthcare Services, Inc. All rights reserved.
Y0066_180927_034318 Accepted
Last Updated: Wednesday, October 31, 2018