UnitedHealthcare Dual Complete® LP - FL (HMO SNP)
H1045-040

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UnitedHealthcare Dual Complete® LP - FL (HMO SNP)
H1045-040

This plan gives you a choice doctors and hospitals. Plus you get coverage for a long list of prescription drugs.

Now, you can enroll in this plan online.

  • Prescription Medications and Medical Equipment: Members who are affected can also fill existing prescriptions early (one time, 90-day refill) and replace durable medical equipment, if necessary.  For mail-order delivery service to affected areas or any other questions related to their prescriptions, people are encouraged to call the pharmacy number on the back of their ID card, or speak directly to a pharmacist about their situation in order to get an early refill, if necessary.   

  • For Additional Assistance: Members can call the Customer Care number on the back of their medical ID card, if they need additional assistance.   If they have misplaced their medical ID card, they can call 866-633-2446, 8 a.m. – 8 p.m. (in the local time zone), Monday through Friday.

    People enrolled in employer-sponsored and individual health plans (excluding Medicare plans) who have a smartphone can download the free Health4Me app, which provides instant access to their ID card, contact information for network care providers, their personal health benefits and more. The Health4Me app is available as a free download at the Apple iTunes App Store  and the Android Market on Google Play.

These measures apply to all individuals insured by UnitedHealthcare and are effective through October 21, 2018 and will be reviewed again at that time if necessary.  If you have questions related to coverage, please call Customer Care at the number on the back of your ID card.


Help For Broader Community:

  • Free Help Line: Optum is offering a free emotional-support help line to affected individuals. The toll-free number, 866-342-6892, will be open 24 hours a day, seven days a week, for as long as necessary. The service is free of charge and open to anyone.  Callers may also receive referrals to community resources.  Along with the toll-free help line, emotional-support resources and information are available online at www.liveandworkwell.com.

 Our thoughts go out to all those affected.  We will continue to monitor this situation closely.

Call us to learn more:
1-855-611-3989 / TTY: 711

8 a.m. – 8 p.m. local time,
7 days a week

Call us to learn more:
1-855-611-3989
TTY: 711

8 a.m. – 8 p.m. local time,
7 days a week

Already a member?

Call us at 1-866-842-4968 / TTY: 711

Already a member?

Call us at 1-866-842-4968 / TTY: 711


Have Questions? Call Us at:
1-855-611-3989 / TTY: 711

8 a.m. – 8 p.m. local time,
7 days a week

Have Questions? Call Us at:
1-855-611-3989
TTY: 711

8 a.m. – 8 p.m. local time,
7 days a week

Already a member?

Call us at 1-866-842-4968 / TTY: 711

Already a member?

Call us at 1-866-842-4968 / TTY: 711


This plan is available in the following counties:

Brevard, Clay, Duval, Flagler, Indian River, Orange, Osceola, Seminole and St. Johns.

View Eligibility

Health Products Benefit Card

Health Products Benefit Card

Up to $1,000 in credits annually.

Every 3 months you'll receive $250 in credits loaded onto your card. You can use the card to buy health products at your local Walgreens or through the FirstLine Medical catalog by mail, website or call center.

Covered products may include:
• Oral care, eye and ear care items.
• Pain relievers, cold remedies and vitamins.
• Thermometers, blood pressure monitors and more.
Dental Coverage

Dental Coverage

$2,500 toward dental services.

Protect your teeth and your gums by receiving regular dental care at no extra cost to you.

Dental coverage includes:
• $2,500 toward your dental services.
• Regular exams and cleanings every 6 months.
• Restorative services like fillings, crowns, periodontal services, extractions, root canals and more.
Hearing Coverage

Hearing Coverage

$0 copay on hearing exams and $2,000 toward hearing aids.

Don't let hearing loss affect your life. Take advantage of the routine hearing exam and hearing aids benefit.

Hearing coverage includes:
• One routine hearing exam every year.
• $2,000 credit toward hearing aids every 2 years.
• Support and assistance to help you hear better.
Personal Emergency Response System

Personal Emergency Response System

$0 copay for personal monitoring.

Get connected to a trained operator quickly in any emergency situation 24 hours a day at no extra cost.

Key features include:
• Delivered right to your door with the option for personal or professional setup at no extra cost.
• Lightweight button can be worn on your wrist or as a pendant and may automatically detect falls.
• Wireless or landline compatible and works in any U.S. home where cellular or telephone service exists.
Transportation Assistance

Transportation Assistance

Up to 48 one-way rides every year.

Downloadable Resources

UnitedHealthcare Dual Complete® LP (HMO SNP)

Annual Notice of Changes
Evidence of Coverage
Formularies
Health Product Benefit
Medicare Plan Star Ratings
Provider Directories
Summary of Benefits

Questions?

Ready to get started? Call us at 1-855-611-3989
TTY: 711 8 a.m. – 8 p.m. local time,
7 days a week

Already a member?

Call us at 1-866-842-4968 / TTY: 711

Questions?

Ready to Enroll?

Call Us
1-855-611-3989
TTY: 711

8 a.m. – 8 p.m. local time,
7 days a week

Already A Member?
1-866-842-4968
TTY: 711

8 a.m. – 8 p.m. local time,
7 days a week

Enrollment Tools

Lookup Tools

Doctor Lookup

Search for doctors, hospitals, and specialists.

Download Directories
Dentist Lookup

Find a dentist near you.

Pharmacy Search

Find a pharmacy near you.

View Drug List

Find medications covered by this plan.

Download Formuaries

Member Information

Member Website

Already a member? You have access to our member-only website. Print ID cards, chat with a nurse online and more.

Attention members, please click here to view important claim information.

To complete your online registration, please use your FLDSNP as the Group/Policy number.

Summary of Benefits

More Resources

Member Page

View more news, updates and resources for members.