UnitedHealthcare Health & Home Connection

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As a member you can register online and easily print your ID card or chat with a nurse online.  Do all this and more by registering today.

  • Prescription Medications and Medical Equipment: Members who are affected can also fill existing prescriptions early (one time, 90-day refill) and replace durable medical equipment, if necessary.  For mail-order delivery service to affected areas or any other questions related to their prescriptions, people are encouraged to call the pharmacy number on the back of their ID card, or speak directly to a pharmacist about their situation in order to get an early refill, if necessary.   

  • For Additional Assistance: Members can call the Customer Care number on the back of their medical ID card, if they need additional assistance.   If they have misplaced their medical ID card, they can call 866-633-2446, 8 a.m. – 8 p.m. (in the local time zone), Monday through Friday.

    People enrolled in employer-sponsored and individual health plans (excluding Medicare plans) who have a smartphone can download the free Health4Me app, which provides instant access to their ID card, contact information for network care providers, their personal health benefits and more. The Health4Me app is available as a free download at the Apple iTunes App Store  and the Android Market on Google Play.

These measures apply to all individuals insured by UnitedHealthcare and are effective through October 21, 2018 and will be reviewed again at that time if necessary.  If you have questions related to coverage, please call Customer Care at the number on the back of your ID card.

Help For Broader Community:

  • Free Help Line: Optum is offering a free emotional-support help line to affected individuals. The toll-free number, 866-342-6892, will be open 24 hours a day, seven days a week, for as long as necessary. The service is free of charge and open to anyone.  Callers may also receive referrals to community resources.  Along with the toll-free help line, emotional-support resources and information are available online at www.liveandworkwell.com.

 Our thoughts go out to all those affected.  We will continue to monitor this situation closely.

UnitedHealthcare Health & Home Connection

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UnitedHealthcare Health & Home Connection is a coordinated care management program for individuals who are eligible for the Statewide Medicaid Managed Care Plan Long Term Care (SMMC LTC) Waiver Program. Our mission is to keep individuals living independently in their own homes for as long as possible.

UnitedHealthcare Health & Home Connection is administered by UnitedHealthcare of Florida, Inc. under a contract with the Agency for Health Care Administration. http://www.fdhc.state.fl.us/Medicaid/index.shtml 

New Centers for Medicare & Medicaid Services' Home & Community Based Rule Information

English (PDF 366.51 KB) | Espanol (PDF 434.52 KB) | Creole (PDF 374.45 KB)


Important Long Term Care Waiver Services information 

English (PDF 318.03 KB) | Espanol (PDF 371.99 KB) | Creole (PDF 323.17 KB)


The Health & Home Connection SMMC LTC Program will be available in the following counties as of the start date listed for each Region:

8/1/2013- Region 7 Counties: Brevard, Orange, Osceola, and Seminole

9/1/2013- Region 8 Counties: Charlotte, Collier, DeSoto, Glades, Hendry, Lee, and Sarasota

9/1/2013- Region 9 Counties: Indian River, Martin, Okeechobee, Palm Beach, and St. Lucie

11/1/2013- Region 2 Counties: Bay, Calhoun, Franklin, Gadsden, Gulf, Holmes, Jackson, Jefferson, Leon, Liberty, Madison, Taylor, Wakulla, and Washington

12/1/2013- Region 11 Counties: Miami-Dade and Monroe

2/1/2014 Region 5 Counties: Pasco and Pinellas

2/1/2014 Region 6 Counties: Hardee, Highlands, Hillsborough, Manatee, and Polk

3/1/2014- Region 3 Counties: Alachua, Bradford, Citrus, Columbia, Dixie, Gilchrist, Hamilton, Hernando, Lafayette, Lake, Levy, Marion, Putnam, Sumter, Suwannee, and Union

3/1/2014- Region 4 Counties: Baker, Clay, Duval, Flagler, Nassau, St. Johns, and Volusia

To request more information or to join this health care program, start here:

Step 1

Call Choice Counseling at their toll-free help line at 1-877-711-3662.

Step 2

Talk with Health & Home Connection Customer Service toll-free: 1-800-791-9233, TTY# 711 for hearing impaired
Monday-Friday, 8:00 a.m. to 7:00 p.m. local time