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UnitedHealthcare Health & Home Connection


UnitedHealthcare Health & Home Connection is a coordinated care management program for individuals who are eligible for the Statewide Medicaid Managed Care Plan Long Term Care (SMMC LTC) Waiver Program. Our mission is to keep individuals living independently in their own homes for as long as possible.

UnitedHealthcare Health & Home Connection is administered by UnitedHealthcare of Florida, Inc. under a contract with the Agency for Health Care Administration.

Alachua, Baker, Bradford, Citrus, Clay, Columbia, Dixie, Duval, Flagler, Gilchrist, Hamilton, Hardee, Hernando, Highlands, Hillsborough, Lafayette, Lake, Levy, Manatee, Marion, Miami-Dade, Monroe, Nassau, Polk, Putnam, St. Johns, Sumter, Suwannee, Union, and Volusia.

The Health & Home Connection SMMC LTC Program is available in the following counties for each Region:

Region 3 Counties: 
Alachua, Bradford, Citrus, Columbia, Dixie, Gilchrist, Hamilton, Hernando, Lafayette, Lake, Levy, Marion, Putnam, Sumter, Suwannee, and Union

Region 4 Counties: 
Baker, Clay, Duval, Flagler, Nassau, St. Johns, and Volusia

Region 6 Counties: 
Hardee, Highlands, Hillsborough, Manatee, and Polk

Region 11 Counties: 
Miami-Dade and Monroe Counties

UnitedHealthcare continues to partner with state and local public health departments, following guidance and protocols appropriate to our members that are provided by the U.S. Centers for Disease Control and Prevention (CDC), and state and local public health departments that are appropriate for our members. Please review the UnitedHealthcare Coronavirus (COVID-19) Information. To learn more, go to

You can also find information on the State website

Benefits & Features

We offer a wide range of home, community and personal care services. If you live in a nursing home, an assisted living facility, or an adult family care home, there may be a room and board or patient responsibility cost. There are no costs or copays for other covered services. Services may include:

  • Personal care to help you bathe and dress.
  • Homemaking and assistance with chores around your home.
  • Home-delivered meals or meal preparation.
  • Adult day services for social interaction and wellbeing.
  • Personal care incontinent supplies not covered by Medicare.
  • Respite Care.
  • Assisted Living Services.
  • Personal emergency help system.
  • Occupational, physical, speech and respiratory therapies.
  • Home modifications to support mobility.
  • Transportation.
  • Management and assistance with taking medications.
  • Assessment, education, and guidance to you and your family about your nutritional needs.
  • Services to address mental health or substance abuse needs.

Member Resources

Member Resources

Learn More

UnitedHealthcare Health & Home Connection

Check Eligibility


Ready to get started?

The Health & Home Connection plan specialists can answer questions and help you enroll. 

Step 1: Call Choice Counseling at their toll-free help line at 1-877-711-3662.

Step 2: Talk with Health & Home Connection Customer Service toll-free.

Monday - Friday from 8 a.m. - 7 p.m. local time

TTY: 711

Learn about the steps to enroll.

Get the details.

Eligibility for enrollment in the UnitedHealthcare Health and Home Connection plan is determined by CARES (Comprehensive Assessment and Review of Long-Term Care Services).

To find out if you are eligible, or to locate a CARES unit near you, call the Elder Helpline: 1-800-963-5337.

Member Information

Already a member?

Already a member? You have access to our member-only website. Print ID cards, chat with a nurse online, and more.