UnitedHealthcare Community Plan (Medicaid(MMA) and LTC)

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UnitedHealthcare Community Plan (Medicaid(MMA) and LTC)

The Florida Medicaid Plans offer a range of benefits along with extras that you may find useful. 

Our Medicaid(MMA) plan covers children, families, pregnant women and single adults who may qualify based on income. UnitedHealthcare Health & Home Connection is a coordinated care management program for community-based elderly who are at risk of nursing home placement. 

Please click on the links below to find out more about each plan, including benefits. 

UnitedHealthcare Community Plan Medicaid(MMA)


UnitedHealthcare Health & Home Connection

  • Prescription Medications and Medical Equipment: Members who are affected can also fill existing prescriptions early (one time, 90-day refill) and replace durable medical equipment, if necessary.  For mail-order delivery service to affected areas or any other questions related to their prescriptions, people are encouraged to call the pharmacy number on the back of their ID card, or speak directly to a pharmacist about their situation in order to get an early refill, if necessary.   

  • For Additional Assistance: Members can call the Customer Care number on the back of their medical ID card, if they need additional assistance.   If they have misplaced their medical ID card, they can call 866-633-2446, 8 a.m. – 8 p.m. (in the local time zone), Monday through Friday.

    People enrolled in employer-sponsored and individual health plans (excluding Medicare plans) who have a smartphone can download the free Health4Me app, which provides instant access to their ID card, contact information for network care providers, their personal health benefits and more. The Health4Me app is available as a free download at the Apple iTunes App Store  and the Android Market on Google Play.

These measures apply to all individuals insured by UnitedHealthcare and are effective through October 21, 2018 and will be reviewed again at that time if necessary.  If you have questions related to coverage, please call Customer Care at the number on the back of your ID card.


Help For Broader Community:

  • Free Help Line: Optum is offering a free emotional-support help line to affected individuals. The toll-free number, 866-342-6892, will be open 24 hours a day, seven days a week, for as long as necessary. The service is free of charge and open to anyone.  Callers may also receive referrals to community resources.  Along with the toll-free help line, emotional-support resources and information are available online at www.liveandworkwell.com.

 Our thoughts go out to all those affected.  We will continue to monitor this situation closely.

Call Us
MMA: 1-888-716-8787
LTC: 1-800-791-9233
/ TTY: 711

8 a.m. - 8 p.m. local time.
Monday - Friday.

Call Us
MMA: 1-888-716-8787
LTC: 1-800-791-9233

TTY: 711

8 a.m. - 8 p.m. local time.
Monday - Friday.


Have Questions? Call Us at:
MMA: 1-888-716-8787
LTC: 1-800-791-9233
/ TTY: 711

8 a.m. - 8 p.m. local time.
Monday - Friday.

Have Questions? Call Us at:
MMA: 1-888-716-8787
LTC: 1-800-791-9233

TTY: 711

8 a.m. - 8 p.m. local time.
Monday - Friday.


See if your doctor or hospital is in our network. Or use this tool to find a new doctor, hospital or specialist.

This plan is available in the following counties:

Alachua, Baker, Bradford, Citrus, Clay, Columbia, Dixie, Duval, Flagler, Gilchrist, Hamilton, Hardee, Hernando, Highlands, Hillsborough, Lafayette, Lake, Levy, Manatee, Marion, Miami-Dade, Monroe, Nassau, Polk, Putnam, St. Johns, Sumter, Suwannee, Union and Volusia.

More information on eligibility and enrollment can be found on the Florida Medicaid website.

This information is available for free in other formats. Please contact our customer service number at: MMA: 1-888-716-8787 | LTC: 1-800-791-9233 | TTY: 711 | 24 hours a day. 7 days a week.

UnitedHealthcare Community Plan does not treat members differently because of sex, age, race, color, disability or national origin.

If you think you were treated unfairly because of your sex, age, race, color, disability or national origin, you can send a complaint to:


Civil Rights Coordinator UnitedHealthcare Civil Rights Grievance
P.O. Box 30608
Salt Lake City, UTAH 84130
UHC_Civil_Rights@uhc.com


You must send the complaint within 60 days of when you found out about it. A decision will be sent to you within 30 days. If you disagree with the decision, you have 15 days to ask us to look at it again.

If you need help with your complaint, please call the toll-free member phone number listed on your health plan member ID card, TTY 711, Monday through Friday, 8:00 a.m. to 8:00 p.m.

  • You can also file a complaint with the U.S. Dept. of Health and Human Services. Online: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf 
  • Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html 
  • Phone: Toll-free 1-800-368-1019, 1-800-537-7697 (TDD) 
  • Mail: U.S. Dept. of Health and Human Services 200 Independence Avenue SW Room 509F, HHH Building Washington, D.C. 20201 

If you need help with your complaint, please call the toll-free member phone number listed on your member ID card.

We provide free services to help you communicate with us. Such as, letters in other languages or large print. Or, you can ask for an interpreter. To ask for help, please call the toll-free member phone number listed on your health plan member ID card, TTY 711, Monday through Friday, 8:00 a.m. to 8:00 p.m. 

 

We provide free services to help you communicate with us. Such as, letters in other languages or large print. Or, you can ask for an interpreter. To ask for help, please call the toll-free member phone number listed on your health plan member ID card, TTY 711, Monday through Friday, 8:00 a.m. to 8:00 p.m. 

Benefits & Features

UnitedHealthcare Community Plan M*Plus (MMA)

UnitedHealthcare Community Plan M*Plus (MMA)

Our M*Plus (MMA) plan is for pregnant women, children and adults who meet income requirements. You can choose your own doctor, and you get extras that other Florida Medicaid plans don’t offer

UnitedHealthcare Health & Home Connection

UnitedHealthcare Health & Home Connection

UnitedHealthcare Health & Home Connection is a coordinated care management program for community-based elderly who are at risk of nursing home placement.

Questions?

Ready to get started? Call us at MMA: 1-888-716-8787
LTC: 1-800-791-9233 TTY: 711 24 hours a day.
7 days a week.

Questions?

Ready to get started?

Call Us:
MMA: 1-888-716-8787
LTC: 1-800-791-9233

TTY: 711

24 hours a day.
7 days a week.

Lookup Tools

Doctor Lookup

Search for doctors, hospitals and specialists.

Download Directories
View Drug List

Find medications covered by this plan.

Pharmacy Search

Find a pharmacy near you. 

Member Information

Member Website

Already a member? You have access to our member-only website. Print ID cards, chat with a nurse online, and more.

Member Handbook

More Resources

Member Page

View more news, updates and resources for members.

Member Handbook