Special Alert: Support for People Affected by Hurricane Dorian
As we continue to monitor Hurricane Dorian, we are aware of the possible impact to our Florida members and their access to health services in their community. Our priority is making sure people have immediate and easy access to the care they need.
UnitedHealthcare has taken the following actions as part of its commitment to helping members, customers, care providers, and employees in the counties impacted by Hurricane Dorian.
Access to Care: Members who may have been displaced from their homes or whose network or medical facility is inaccessible can access care anywhere, as medically necessary and it will be covered at their in-network benefit level.
UnitedHealthcare is also waiving prior authorization requirements for life-sustaining services, such as durable medical equipment, home health, chemotherapy and dialysis. This will include both new and existing prior authorization needs.
Please click here to read more.
UnitedHealthcare Community Plan (Medicaid (MMA) and LTC)
Medicaid
The Florida Medicaid Plans offer a range of benefits along with extras that you may find useful.
Our Medicaid(MMA) plan covers children, families, pregnant women and single adults who may qualify based on income. UnitedHealthcare Health & Home Connection is a coordinated care management program for community-based elderly who are at risk of nursing home placement.
Please click on the links below to find out more about each plan, including benefits.
Alachua, Baker, Bradford, Citrus, Clay, Columbia, Dixie, Duval, Flagler, Gilchrist, Hamilton, Hardee, Hernando, Highlands, Hillsborough, Lafayette, Lake, Levy, Manatee, Marion, Miami-Dade, Monroe, Nassau, Polk, Putnam, St. Johns, Sumter, Suwannee, Union, and Volusia.
UnitedHealthcare Community Plan does not treat members differently because of sex, age, race, color, disability or national origin.
If you think you were treated unfairly because of your sex, age, race, color, disability or national origin, you can send a complaint to:
Civil Rights Coordinator UnitedHealthcare Civil Rights Grievance
P.O. Box 30608
Salt Lake City, UTAH 84130
UHC_Civil_Rights@uhc.com
You must send the complaint within 60 days of when you found out about it. A decision will be sent to you within 30 days. If you disagree with the decision, you have 15 days to ask us to look at it again.
If you need help with your complaint, please call the toll-free member phone number listed on your health plan member ID card, TTY 711, Monday through Friday, 8:00 a.m. to 8:00 p.m.
- You can also file a complaint with the U.S. Dept. of Health and Human Services. Online: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
- Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html
- Phone: Toll-free 1-800-368-1019, 1-800-537-7697 (TDD)
- Mail: U.S. Dept. of Health and Human Services 200 Independence Avenue SW Room 509F, HHH Building Washington, D.C. 20201
If you need help with your complaint, please call the toll-free member phone number listed on your member ID card.
We provide free services to help you communicate with us. Such as, letters in other languages or large print. Or, you can ask for an interpreter. To ask for help, please call the toll-free member phone number listed on your health plan member ID card, TTY 711, Monday through Friday, 8:00 a.m. to 8:00 p.m.
We provide free services to help you communicate with us. Such as, letters in other languages or large print. Or, you can ask for an interpreter. To ask for help, please call the toll-free member phone number listed on your health plan member ID card, TTY 711, Monday through Friday, 8:00 a.m. to 8:00 p.m.
Benefits & Features
Florida UnitedHealthcare Community Plan Medicaid (MMA)
Our M*Plus (MMA) plan is for pregnant women, children and adults who meet income requirements. You can choose your own doctor, and you get extras that other Florida Medicaid plans don’t offer.
UnitedHealthcare Health & Home Connection
UnitedHealthcare Health & Home Connection is a coordinated care management program for community-based elderly who are at risk of nursing home placement.
Member Resources
Member Resources
UnitedHealthcare Community Plan (Medicaid(MMA) and LTC)
Are you ready for flu season?
Influenza, commonly called the flu, is a serious illness that can spread easily. It can lead to missed days at school or work, and even hospital stays. Here’s the good news: a simple shot can reduce your chances of getting influenza — and it’s available to you at no cost with your UnitedHealthcare Community Plan. Talk to your UnitedHealthcare network doctor about getting the flu shot. If you don’t have one, please contact Member Services at 888-716-8787 and a representative can help you find one.
2019
Spring Newsletter - English
Spring Newsletter - Español
Spring 2018 (PDF 838.99 KB)
Spring 2017 (PDF 521.67 KB)
Member Handbook
Additional Benefits
-
MMA Comprehensive Member OTC Benefit Form (Opens in a new tab)
(pdf 72.29KB)
(Last Updated:
06/25/2019)
-
Important Notice About Transportation Benefits (Opens in a new tab)
(pdf 32.61KB)
(Last Updated:
06/25/2019)
Notice of Privacy Practices
We have a Notice of Privacy Practices that tells you how health information about you may be used and shared. We are required by law to let you know that the Notice is available, and how you can get a copy of it. You can download a copy of our Notice of Privacy Practices below.
NOTICE OF PRIVACY PRACTICES (PDF 125.71 KB)
If you click on the link below you will be taken to the Agency for Health Care Administration’s website where you can view our health plan’s performance measure results and compare with those of other health plans.
https://www.floridahealthfinder.gov/HealthPlans/Default.aspx
Learn More
UnitedHealthcare Community Plan (Medicaid(MMA) and LTC)
You are leaving this site.
This link is being made available so that you may obtain information from a third-party website. This link is provided solely as a convenience and is not an endorsement of the content of the third-party website or any products or services offered on that website. We are not responsible for the products or services offered or the content on any linked website or any link contained in a linked website. We do not make any representations regarding the quality of products or services offered, or the content or accuracy of the materials on such websites.