Telehealth or Virtual Visits: Stay home and talk to health care providers

Appointments without coming in: Telehealth (Virtual Visits)

You can talk or "see" health care providers over FaceTime, Skype, Zoom or other telehealth applications on devices. This is called telehealth or a virtual visit. These are available 24/7. If you're curious how that works, here's an example.

Virtual Visits let you talk with a health care provider online for urgent care needs, 24/7. These visits may be available through preferred telehealth partners, such as Teledoc, American Well, Doctor On Demand and others. These visits are ideal for seasonal flu, allergies, pink eye and other urgent medical concerns. 

Sign in to your health plan account to understand and access your Virtual Visit benefit.  Staying away from others helps your chances of not getting the virus. If you think you might have Coronavirus (COVID-19) or have symptoms such as fever, cough or difficulty breathing, be sure to call your health care provider right away. 

Telehealth visits with your local providers

You can ask your local health care provider if they offer telehealth (virtual visits). If you don’t have a provider you see regularly, sign in to your health plan account to find a network provider that may offer a telehealth visit. 

The following cost-share waiver applies to related visits for medical; outpatient behavioral; physical, occupational and speech therapy; chiropractic therapy; home health; remote patient monitoring; dental; vision; and hearing. Benefits will be reviewed in accordance with the member’s health plan, if applicable.

UnitedHealthcare Medicare Advantage1:

  • For non-COVID-19 related telehealth visits with in-network and out-of-network providers, UnitedHealthcare will extend the expansion of telehealth access and cost-share waiver through Sept. 30, 2020.
  • For COVID-19 related telehealth visits, UnitedHealthcare will extend the expansion of telehealth access and cost-share waiver for in- and out-of-network providers through the national public health emergency period.
  • UnitedHealthcare Individual and Fully Insured Group Market health plans, with opt-in available for self-funded employers1:
  • For non-COVID-19 related telehealth visits with network providers, UnitedHealthcare will extend the expansion of telehealth access and cost-share waiver through Sept. 30, 2020. For non-COVID-19 related health visits, out-of-network expansion ends October 22, 2020. Out-of-network telehealth services are not included within the cost-share waiver and will be processed in accordance with your health benefits plan.
  • For COVID-19 related telehealth visits, UnitedHealthcare will extend the expansion of telehealth access and cost-share waiver for in- and out-of-network providers through the national public health emergency period.Telehealth (virtual visits) for 24/7 urgent care.

For Individual and Group Market health plan members, many of you can access the Virtual Visit benefit offered through one of the UnitedHealthcare preferred partners with no cost-sharing through September 30, 2020. Sign in to your health plan account to understand and access your Virtual Visit benefit.   

Sign in to your health plan account to find out more about your telehealth benefit.

1 This date is subject to change based on state or federal guidance. 

When to use telehealth (virtual visit)

Routine medical care appointments

If you do not have Coronavirus (COVID-19) and have other medical needs, you may be able to schedule a telehealth visit with your local health care provider for both for urgent and non-urgent needs. These visits can be for any of the following: 

  • Urgent care or routine medical care (interactive audio/video and audio-only) 
  • Outpatient behavioral care (interactive audio/video and audio-only) 
  • Physical, occupational or speech therapies (interactive audio/visual only) 

Cost-sharing is waived for in-network telehealth visits until October 22, 2020 for members with Medicare Advantage, Medicaid, Individual and Group Market fully insured health plans. We will work with self-funded customers who want us to implement a similar approach. Out-of-network and cost sharing will apply, if applicable. Out-of-network telehealth services will be covered in accordance with your health plan benefits.

Coronavirus (COVID-19) related appointments

If you need to schedule a visit for Coronavirus (COVID-19) symptoms, telehealth may be a good choice. You can talk with your provider without needing to come into the office or clinic. We’ve waived cost sharing for Coronavirus (COVID-19) testing-related visits during this national emergency. This coverage applies to Medicare Advantage, Medicaid, Individual and Group Market health plans. 

Dental visits

If you have an urgent dental need, you can call your dental provider to set up a teledentistry visit. If you need assistance finding a dentist, call the phone number on your UnitedHealthcare member ID card and we will help find a provider near you.

Take care of your emotional health

In times of high stress, it may be helpful to talk to someone. Our free 24/7 emotional support line is here for you to call any time at 866-342-6892. This Optum Help Line is staffed by professionally trained mental health experts. It is free of charge and open to anyone.

Get help to understand your benefits

If you have questions about your benefits, sign in to your health plan account or call the number on your member ID card. We can help you understand your coverage, find a health care provider or connect you with a nurse. 

Disclaimer

The benefits described on this website describe federal requirements and UnitedHealthcare national policy, additional benefits may be available in some states and under some plans. 

This page describes benefits we offer to all members in all states. They also include federal requirements. More benefits may be available in some states and under some plans. We have created rules and practices that may apply to some of our products at this time. The information is a summary and is subject to change. For more information, contact your account representative  or call the number on your member ID card.