UnitedHealthcare has processes in place to react to both local epidemics and pandemic types of situations. That said, each event is unique. We rely on state public health departments, the CDC, and the World Health Organization to provide specific guidance about detection, diagnosis and treatment. While the details of COVID-19 may be different, our approach is similar.
Optum, part of UnitedHealth Group, has opened its Emotional-Support Help Line. Professionally trained, mental health staff are available to provide support to people who may be suffering from fear or stress as a result of COIVD-19. Optum’s Emotional-Support Help Line number is 866-342-6892 and is open 24 hours a day, seven days a week. The service is free of charge and open to anyone.
The COVID-19 situation continues to evolve and change, and so we will continue to evaluate the need for new policies or procedures for COVID-19 to support our members.