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We're here to help with your concerns about Coronavirus (COVID-19)

We have teams of doctors, providers, and experts who are working with state and local health departments, as well as the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). We want to help you learn about Coronavirus (COVID-19) so you can protect yourself and the people around you. If you think you should be tested, want to talk to a health care provider, need medical care, or have questions about your out-of-pocket costs and benefits, we can help.  

It's very important to be tested. It's very important that if you test positive for Coronavirus (COVID-19), that you are treated as soon as possible. To help with this, UnitedHealthcare is waiving member cost-sharing for the treatment of COVID-19 based on confirmed positive diagnosis until January 20, 2020 for Medicare Advantage, Medicaid, Individual and Group Market fully insured health plans. Implementation for self-funded employer customers may vary. 

Learn more about coverage for testing, visits, treatment and additional benefits. If you have questions, call the number on your member ID card or sign in to your health plan account. 

Together, we can help you protect your health and the health of your loved ones.

More on Coronavirus (COVID-19)

Latest update on Coronavirus (COVID-19)

UnitedHealthcare Extends Temporary Programs Changes Through December 31, 2020

UnitedHealthcare recognizes that the persistence of COVID-19 cases across the country continues to have an impact on the health care system – both for COVID-19 related care as well as for regular preventive visits. To provide ongoing support to members and providers, UnitedHealthcare is extending many of the COVID-19 temporary program, process and coverage changes for in-network care through December 31, 2020 details, including applicable benefit plans and service information, can be found online.

Specifically, the temporary changes include:

  • Cost share waivers for COVID-19 testing-related visits, testing (diagnostic and antibody) and treatment
  • Telehealth coverage for COVID-19-related services for both in- and out-of-network providers
  • Telehealth coverage for non-COVID-19-related services for in-network providers

Implementation of these temporary changes may vary by health plan. State-specific and Medicaid rules, regulations, date limitations or exclusions may also apply.

To help support you, our Summary of COVID-19 Dates by Program summarizes the temporary measures for easy reference. And, the COVID-19 Testing and Treatment Billing Guide has helpful coding guidance to assist with claim submissions.

UnitedHealthcare thanks all health care professionals for their continued efforts toward helping our members and communities stay healthy. During this unique and challenging time, ensuring that our members can access the care they need is critically important.

We’ll continue to monitor updates from the CDC, Centers for Medicare & Medicaid Services (CMS) as well as state and local public health departments and adjust our processes accordingly. For UnitedHealthcare COVID-19 related resources for providers, learn more at UHCprovider.com/covid19.

UnitedHealth Group commits $1.5 billion of additional support to help and care for the individuals, customers and partners that we serve. Read more.  

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Help with Coronavirus coverage

We want to make finding out about coverage easy for you. 

  • What’s covered for Coronavirus (COVID-19)
  • What to do if you need a test
  • How we are supporting people at high risk
  • Additional trusted information
Learn about Coronavirus (COVID-19) Resources
telehealth

Talk to a provider from home

You may be able to talk to a health care provider from your home.

  • 24/7 access to a health care provider
  • Routine and urgent medical care
  • Physical, occupational and speech therapies
  • Outpatient behavioral care 
Learn about Telehealth (Virtual Visits)

Helpful information about Coronavirus (COVID-19)

Frequently Asked Questions

We've put together Common Questions on Coronavirus (COIVD-19) to help our members find information.

How to talk to kids about Coronavirus (COVID-19)

Children may feel stressed, misbehave or not feel like talking. Dr. Deneen Vojta, Chief Medical Officer at UnitedHealth Group, pediatrician and mom, gives advice on what to say to your kids.

The CDC has the latest information about Coronavirus (COVID-19)

You'll find more help around what to do if you are sick, how to protect your health and more.  Visit the links below or go to the CDC for the latest information on COVID-19

Disclaimer

The benefits described on this website describe federal requirements and UnitedHealthcare national policy, additional benefits may be available in some states and under some plans. 

This page describes benefits we offer to all members in all states. They also include federal requirements. More benefits may be available in some states and under some plans. We have created rules and practices that may apply to some of our products at this time. The information is a summary and is subject to change. For more information, contact your account representative  or call the number on your member ID card.

Looking for the federal government’s Medicaid website? Look here at Medicaid.gov.

UnitedHealthcare Dual Complete Plans

Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a contract with the State Medicaid Program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is available to anyone who has both Medical Assistance from the State and Medicare. This information is not a complete description of benefits. Call 1-800-905-8671 TTY 711 for more information. Limitations, co-payments, and restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year.

Nurseline Disclaimer

This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for informational purposes only. The nurses cannot diagnose problems or recommend treatment and are not a substitute for your doctor's care. Your health information is kept confidential in accordance with the law. The service is not an insurance program and may be discontinued at any time.

UnitedHealthcare Connected™ for MyCare Ohio (Medicare-Medicaid Plan)

UnitedHealthcare Connected for MyCare Ohio (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Ohio Medicaid to provide benefits of both programs to enrollees. If you have any problem reading or understanding this or any other UnitedHealthcare Connected for MyCare Ohio (Medicare-Medicaid Plan) information, please contact our Member Services at 1-844-445-8328 (TTY 711) from 7 a.m. to 8 p.m. Monday through Friday (voice mail available 24 hours a day/7 days a week) for help at no cost to you.

Si tiene problemas para leer o comprender esta o cualquier otra documentación de UnitedHealthcare® Connected™ de MyCare Ohio (plan Medicare-Medicaid), comuníquese con nuestro Departamento de Servicio al Cliente para obtener información adicional sin costo para usted al 1-844-445-8328 (TTY 711) de lunes a viernes de 7 a.m. a 8 p.m. (correo de voz disponible las 24 horas del día, los 7 días de la semana).

UnitedHealthcare Connected™ (Medicare-Medicaid Plan)

UnitedHealthcare Connected (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Texas Medicaid to provide benefits of both programs to enrollees.

UnitedHealthcare Connected Benefit Disclaimer

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected Member Services or read the UnitedHealthcare Connected Member Handbook. Benefits and/or copayments may change on January 1 of each year.

UnitedHealthcare Senior Care Options (HMO SNP) Plan

UnitedHealthcare SCO is a Coordinated Care plan with a Medicare contract and a contract with the Commonwealth of Massachusetts Medicaid program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is a voluntary program that is available to anyone 65 and older who qualifies for MassHealth Standard and Original Medicare. If you have MassHealth Standard, but you do not qualify for Original Medicare, you may still be eligible to enroll in our MassHealth Senior Care Option plan and receive all of your MassHealth benefits through our SCO program.

Availability of Non-English Disclaimer

ATTENTION: If you speak [insert language], language assistance services, free of charge, are available to you. Call 1-800-905-8671 TTY 711.

ATENCIÓN: Si habla [ingrese el idioma], hay servicios de asistencia lingüística disponibles para usted y que no tienen cargo. Llame al 1-800-905-8671 TTY 711.

Star Ratings Disclaimer

Medicare evaluates plans based on a 5-Star rating system.

Formularies

The formulary, pharmacy network and provider network may change at any time. You will receive notice when necessary.

NCQA

UnitedHealthcare Connected has a Model of Care approved by the National Committee for Quality Assurance (NCQA) to operate as a Special Needs Plan (SNP) until 2017 based on a review of UnitedHealthcare Connected’s Model of Care.

Important Provider Information

The Choice is Yours

We will provide you with information to help you make informed choices, such as physicians' and health care professionals' credentials. This information, however, is not an endorsement of a particular physician or health care professional's suitability for your needs.

The providers available through this application may not necessarily reflect the full extent of UnitedHealthcare's network of contracted providers. There may be providers or certain specialties that are not included in this application that are part of our network. If you don't find the provider you are searching for, you may contact the provider directly to verify participation status with UnitedHealthcare's network, or contact Customer Care at the toll-free number shown on your UnitedHealthcare ID card. We also recommend that, prior to seeing any physician, including any specialists, you call the physician's office to verify their participation status and availability.

Some network providers may have been added or removed from our network after this directory was updated. We do not guarantee that each provider is still accepting new members.

Out-of-network/non- contracted providers are under no obligation to treat UnitedHealthcare plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost- sharing that applies to out-of-network services.

American Disabilities Act Notice

In accordance with the requirements of the federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973 ("ADA"), UnitedHealthcare Insurance Company provides full and equal access to covered services and does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Referrals

Network providers help you and your covered family members get the care needed. Access to specialists may be coordinated by your primary care physician.

Paper Directory Requests

Paper copies of the network provider directory are available at no cost to members by calling the customer service number on the back of your ID card. Non-members may download and print search results from the online directory.

Inaccurate Information

To report incorrect information, email provider_directory_invalid_issues@uhc.com. This email box is for members to report potential inaccuracies for demographic (address, phone, etc.) information in the online or paper directories. Reporting issues via this mail box will result in an outreach to the provider’s office to verify all directory demographic data, which can take approximately 30 days. Individuals can also report potential inaccuracies via phone. UHC Members should call the number on the back of their ID card, and non-UHC members can call 888-638-6613 TTY 711.

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Last Updated: 11.16.2020 at 11:45 AM CST

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