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Medicaid or Children’s Health Insurance Program (CHIP) questions

Need information about our Medicaid/CHIP plans? Contact UnitedHealthcare by phone or by mail. 

Arizona

AHCCCS Complete Care
1-800-348-4058    TTY 711
Monday - Friday, 8 am to 5 pm, local time

Developmental Disabilities Program
1-800-348-4058    TTY 711
Monday - Friday 8 am to 5 pm, local time

Long Term Care
1-800-293-3740   TTY 711
Monday - Friday 8 am to 5 pm, local time

California

California Medi-Cal

UnitedHealthcare Medi-Cal is no longer active as of January 1, 2023. If your question is regarding services received prior to January 1, 2023, please visit our Frequently Asked Questions. To lean more about your health plan choices call Health Care Options at 1-800-430-4263  for TTY 1-800-430-7077 Monday – Friday 8 am to 6 pm, local time or go to www.healthcareoptions.dhcs.ca.gov. You may contact the Ombudsman at 1-888-452-8609 Monday – Friday 8 am to 5 pm, local time, or by email  MMCDOmbudsmanOffice@dhcs.ca.gov

Colorado

Rocky Mountain Health Plans RAE
Our toll-free Member Services number is 1-800-421-6204, TTY 711. We are open Monday through Friday, 8 am to 5 pm, local time. 

Rocky Mountain Health Plans PRIME
Our toll-free Member Services number is 1-800-421-6204, TTY 711. We are open Monday through Friday, 8 am to 5 pm, local time. 

Rocky Mountain Health Plans Child Health Plan Plus (CHP+)
Call Member Services at 1-877-668-5947, TTY 711. We are open Monday - Friday, 8 am – 5 pm, local time. 

Florida

Medicaid (MMA)
1-888-716-8787     TTY 711
7 days a week, 24/7

Health and Home Connection
1-800-791-9233    TTY 711
Monday - Friday, 8 am to 7 pm, local time

Medicaid (MMA) and LTC
MMA - 1-888-716-8787  TTY 711
LTC - 1-800-791-9233  TTY711
Monday - Friday, 8 am to 8 pm, local time

Hawaii

QUEST Integration Program
1-888-980-8728    TTY 711
Monday - Friday, 7:45 am to 4:30 pm, local time

Indiana

Hoosier Care Connect
1-800-832-4643   TTY 711
Monday - Friday, 8 am to 8 pm, local time

Kansas

KanCare
1-877-542-9238   TTY 711
Monday - Friday from 8 am to 6 pm, local time

Kentucky

Community Plan
1-866-293-1796   TTY 711
Monday - Friday from 7 am to 7 pm, local time

Louisiana

Healthy Louisiana Plan
1-866-675-1607   TTY 711
Monday - Friday from 7 am to 7 pm, local time

Maryland

HealthChoice
1-800-318-8821   TTY 711
Monday - Friday, 8 am to 7 pm, local time

Michigan

Healthy Michigan Plan
1-800-903-5253   TTY 711
8 am to 8 pm, local time, 7 days a week

Community Plan
1-800-903-5253   TTY 711
8 am to 8 pm local time, 7 days a week

Minnesota

Families and Children Medical Assistance
1-888-269-5410 / TTY: 711 or use your preferred relay service
8 am to 6 pm, local time, Monday - Friday

MinnesotaCare
1-888-269-5410 / TTY: 711 or use your preferred relay service
8 am to 6 pm, local time, Monday - Friday

Mississippi

MississippiCAN
1-877-743-8731   TTY 711
Monday, Tuesday, Thursday, Friday from 7:30 am to 5:30 pm, local time
Wednesday from 7:30 am to 8 pm, local time
First Saturday and Sunday of each month from 8 am to 5 pm, local time

Mississippi CHIP
1-800-992-9940   TTY 711
Monday, Tuesday, Thursday, Friday from 7:30 am to 5:30 pm, local time
Wednesday from 7:30 am to 8 pm, local time
First Saturday and Sunday of each month from 8 am to 5 pm, local time

Missouri

MO HealthNet Managed Care
1-866-292-0359   TTY 711
Monday - Friday, 8 am - 5 pm, local time

Nebraska

Heritage Health 
Member Services
1-800-641-1902   TTY 711
Monday - Friday 7 am to 7 pm CST, 6 am to 6 pm, MST
Heritage Health Enrollment Center
1-888-255-2605

Heritage Health Adult Expansion
Member Services
1-800-641-1902   TTY 711
Monday - Friday 7 am to 7 pm CST, 6 am to 6 pm MST 
Heritage Health Enrollment Center
1-888-255-2605

Nevada

Health Plan of Nevada Medicaid 
1-800-962-8074  TTY 711
Monday - Friday 8 am to 5 pm, local time 

Health Plan of Nevada - Nevada Check Up
1-800-962-8074  TTY 711
Monday - Friday 8 am to 5 pm, local time 

New Jersey

FamilyCare
1-800-941-4647   TTY 711
24 hours a day, 7 days a week

New York

Community Plan
1-888-617-8979   TTY 711
Monday - Friday 8 am to 8 pm, local time

Wellness4Me
1-888-617-8979   TTY 711
24 hours a day, 7 days a week

Essential Plan
1-888-617-8979   TTY 711
Monday - Friday 8 am to 6 pm, local time

Child Health Plus
1-800-493-4647  TTY 711
Monday - Friday, 8 am to 6 pm, local time

North Carolina

Community Plan
1-800-349-1855   TTY 711
Monday - Friday 8 am to 5 pm, local time, Excluding State Holidays

Ohio

Community Plan
1-800-895-2017   TTY 711
Monday - Friday, 7 am to 7 pm, local time

Connected® for MyCare Ohio
1-877-542-9236   TTY 711
Monday, Tuesday, Thursday, Friday: 7:30 am to 5:30 pm, local time
Wednesday: 7:30 am to 8 pm, local time
First Saturday of each month: 8 am to 5 pm, local time
First Sunday of each month: 8 am to 5 pm, local time

Pennsylvania

Community Plan for Families
1-800-414-9025   TTY 711
Monday - Friday, 8 am to 5 pm, local time

Community Plan for Kids
1-800-414-9025   TTY 711
Monday - Friday, 8 am to 5 pm, local time

Rhode Island

Rhody Health Partners
1-800-587-5187   TTY 711
Monday - Friday, 8 am to 6 pm, local time

Rhody Health Partners ACA Adult Expansion
1-800-587-5187   TTY 711
Monday - Friday, 8 am to 6 pm, local time

RIte Care
1-800-587-5187   TTY 711
Monday - Friday, 8 am to 6 pm, local time

Children with Special Health Care Needs
1-800-587-5187   TTY 711
Monday - Friday, 8 am to 6 pm, local time

Tennessee

Community Plan
1-800-690-1606  TTY 711
24 hours a day. 7 days a week.

CoverKids
1-800-690-1606  TTY 711
24 hours a day. 7 days a week.

Texas

STAR
1-888-887-9003  TTY 711
Monday - Friday, 8 am to 8 pm, local time

STAR+PLUS
1-888-887-9003  TTY 711
Monday - Friday, 8 am to 8 pm, local time

STAR Kids
1-877-597-7799  TTY 711
Monday - Friday, 8 am to 8 pm, local time

Children's Health Insurance Program (CHIP)
1-888-887-9003  TTY 711 
Monday - Friday, 8 am to 8 pm, local time

Connected® (Medicare-Medicaid Plan)
1-800-256-6533  TTY 711 
Monday - Friday, 8 am to 8 pm, local time

Virginia

Commonwealth Coordinated Care Plus  (CCC Plus)
1-844-752-9434  TTY 711
7 days a week from 8 am to 8 pm, local time

Community Plan of Virginia - Medicaid (TANF/Medicaid Expansion)
1-844-752-9434  TTY 711
7 days a week from 8 am to 8 pm, local time

Community Plan of Virginia  FAMIS
1-844-752-9434  TTY 711
7 days a week from 8 am to 8 pm, local time

Washington

Washington Apple Health (Medicaid)
1-877-542-8997  TTY 711
Monday - Friday, 8 am to 5 pm, local time

Washington Apple Health (Medicaid) Behavioral Health Services Only (BHSO)
1-877-542-8997  TTY 711
Monday - Friday, 8 am to 5 pm, local time

Washington Healthplanfinder 
1-855-923-4633
TTY/TTD 1-855-627-9604

Wisconsin

BadgerCare Plus
1-800-504-9660  TTY 711
Monday through Friday, 7 a.m. to 7 p.m. Local Time

Medicaid SSI
1-800-504-9660  TTY 711
Monday through Friday, 7 a.m. to 7 p.m. Local Time

Find the right health insurance for you or someone else

Answer a few simple questions to find the right plan.

Arizona

AHCCCS Complete Care
1-800-348-4058    TTY 711
Monday - Friday 8 a.m. to 5 p.m.

Developmental Disabilities Program
1-800-348-4058    TTY 711
Monday - Friday 8 a.m. to 5 p.m.

Long Term Care
1-800-293-3740   TTY 711
Monday - Friday 8 a.m. to 5 p.m.

California

UnitedHealthcare Medi-Cal is no longer active as of January 1, 2023. If your question is regarding services received prior to January 1, 2023, please visit our Frequently Asked Questions. To lean more about your health plan choices call Health Care Options at 1-800-430-4263  for TTY 1-800-430-7077 Monday – Friday 8 am to 6 pm, local time or go to www.healthcareoptions.dhcs.ca.gov. You may contact the Ombudsman at 1-888-452-8609 Monday – Friday 8 am to 5 pm, local time, or by email  MMCDOmbudsmanOffice@dhcs.ca.gov

Colorado

Rocky Mountain Health Plans RAE
Our toll-free Member Services number is 1-800-421-6204, TTY 711. We are open Monday through Friday, 8 am to 5 pm, local time. 

Rocky Mountain Health Plans PRIME
Our toll-free Member Services number is 1-800-421-6204, TTY 711. We are open Monday through Friday, 8 am to 5 pm, local time. 

Rocky Mountain Health Plans Child Health Plan Plus (CHP+)
Call Member Services at 1-877-668-5947, TTY 711. We are open Monday - Friday, 8 am – 5 pm, local time. 

Florida

Medicaid (MMA)
1-888-716-8787     TTY 711
24 Hours a day. 7 days a week.

Health and Home Connection
1-800-791-9233    TTY 711
Monday - Friday, 8:00 a.m. to 7:00 p.m.

Medicaid (MMA) and LTC
MMA - 1-888-716-8787  TTY 711
LTC - 1-800-791-9233  TTY711
Monday - Friday, 8 a.m. to 8 p.m.

Hawai‘i

QUEST Integration Program
1-888-980-8728    TTY 711
Monday - Friday, 7:45 a.m. to 4:30 p.m. Local Time

Indiana

Hoosier Care Connect
1-800-832-4643   TTY 711
Monday - Friday from 8 a.m. to 8 p.m. EST

Kansas

KanCare
1-877-542-9238   TTY 711
Monday - Friday from 8 a.m. to 6 p.m.

Kentucky

Community Plan
1-866-293-1796   TTY 711
Monday - Friday from 7 a.m. to 7 p.m.

Louisiana

Healthy Louisiana Plan
1-866-675-1607   TTY 711
Monday - Friday from 7 a.m. to 7 p.m.

Maryland

HealthChoice
1-800-318-8821   TTY 711
Monday through Friday, 8 a.m. to 7 p.m. ET 

Michigan

Healthy Michigan Plan
1-800-903-5253   TTY 711
8 a.m. to 8 p.m. local time, 7 days a week

Community Plan
1-800-903-5253   TTY 711
8 a.m. to 8 p.m. local time, 7 days a week

Minnesota

Families and Children Medical Assistance
1-888-269-5410 / TTY: 711 or use your preferred relay service
8 a.m. to 6 p.m. local time, Monday - Friday

MinnesotaCare
1-888-269-5410 / TTY: 711 or use your preferred relay service
8 a.m. to 6 p.m. local time, Monday - Friday

Mississippi

MississippiCAN
1-877-743-8731   TTY 711
Monday, Tuesday, Thursday, Friday from 7:30 a.m. to 5:30 p.m.
Wednesday from 7:30 a.m. to 8 p.m.
First Saturday and Sunday of each month from 8 a.m. to 5 p.m.

Mississippi CHIP
1-800-992-9940   TTY 711
Monday, Tuesday, Thursday, Friday from 7:30 a.m. to 5:30 p.m.
Wednesday from 7:30 a.m. to 8 p.m.
First Saturday and Sunday of each month from 8 a.m. to 5 p.m.

Missouri

MO HealthNet Managed Care
1-866-292-0359   TTY 711
Monday through Friday, 8 a.m. to 5 p.m. CT 

Nebraska

Heritage Health 
Member Services
1-800-641-1902   TTY 711
Monday - Friday 7 a.m. to 7 p.m. CT, 6 a.m. to 6 p.m. MT 
Heritage Health Enrollment Center
1-888-255-2605

Heritage Health Adult Expansion
Member Services
1-800-641-1902   TTY 711
Monday - Friday 7 a.m. to 7 p.m. CT, 6 a.m. to 6 p.m. MT 
Heritage Health Enrollment Center
1-888-255-2605

 

 

Nevada

Health Plan of Nevada Medicaid 
1-800-962-8074  TTY 711
Monday - Friday 8 a.m. to 5 p.m. 

Health Plan of Nevada - Nevada Check Up
1-800-962-8074  TTY 711
Monday - Friday 8 a.m. to 5 p.m. 

New Jersey

FamilyCare
1-800-941-4647   TTY 711
24 hours a day, 7 days a week

New York

Community Plan
1-888-617-8979   TTY 711
Monday - Friday 8 a.m. to 8 p.m. EST

Wellness4Me
1-888-617-8979   TTY 711
24 hours a day, 7 days a week

Essential Plan
1-888-617-8979   TTY 711
Monday - Friday 8 a.m. to 6 p.m. EST

Child Health Plus
1-800-493-4647  TTY 711
Monday - Friday 8 a.m. to 6 p.m. EST

North Carolina

Community Plan
1-800-349-1855   TTY 711
Monday - Friday 8 a.m. to 5 p.m. ET Excluding State Holidays

Ohio

Community Plan
1-800-895-2017   TTY 711
Monday - Friday 7 a.m. to 7 p.m.

Connected® for MyCare Ohio
1-877-542-9236   TTY 711
Monday, Tuesday, Thursday, Friday: 7:30 a.m. to 5:30 p.m.
Wednesday: 7:30 a.m. to 8 p.m.
First Saturday of each month: 8 a.m. to 5 p.m.
First Sunday of each month: 8 a.m. to 5 p.m.

Pennsylvania

Community Plan for Families
1-800-414-9025   TTY 711
Monday - Friday 8 a.m. to 5 p.m. Local Time

Community Plan for Kids
1-800-414-9025   TTY 711
Monday - Friday 8 a.m. to 5 p.m. Local Time

Rhode Island

Rhody Health Partners
1-800-587-5187   TTY 711
Monday - Friday 8 a.m. to 6 p.m.

Rhody Health Partners ACA Adult Expansion
1-800-587-5187   TTY 711
Monday - Friday 8 a.m. to 6 p.m.

RIte Care
1-800-587-5187   TTY 711
Monday - Friday 8 a.m. to 6 p.m.

Children with Special Health Care Needs
1-800-587-5187   TTY 711
Monday - Friday 8 a.m. to 6 p.m.

Tennessee

Community Plan
1-800-690-1606  TTY 711
24 hours a day. 7 days a week.

CoverKids
1-800-690-1606  TTY 711
24 hours a day. 7 days a week.

Texas

STAR
1-888-887-9003  TTY 711
Monday - Friday 8 a.m. to 8 p.m. local time.

STAR+PLUS
1-888-887-9003  TTY 711
Monday - Friday 8 a.m. to 8 p.m. local time.

STAR Kids
1-877-597-7799  TTY 711
Monday - Friday 8 a.m. to 5 p.m. local time.

Children's Health Insurance Program (CHIP)
1-888-887-9003  TTY 711
Monday - Friday 8 a.m. to 8 p.m. local time.

Connected® (Medicare-Medicaid Plan)
1-800-256-6533  TTY 711
Monday - Friday 8 a.m. to 8 p.m. local time.

Virginia

Commonwealth Coordinated Care Plus  (CCC Plus)
1-866-622-7982  TTY 711
7 days a week from 8 a.m. to 8 p.m. local time.

Community Plan of Virginia - Medicaid (TANF/Medicaid Expansion)
1-844-752-9434  TTY 711
7 days a week from 8 a.m. to 8 p.m. local time.

Community Plan of Virginia  FAMIS
1-844-752-9434  TTY 711
7 days a week from 8 a.m. to 8 p.m. local time.

Washington

Washington Apple Health (Medicaid)
1-877-542-8997  TTY 711
Monday through Friday, 8 a.m. to 5 p.m. PT

Washington Apple Health (Medicaid) Behavioral Health Services Only (BHSO)
1-877-542-8997  TTY 711
Monday through Friday, 8 a.m. to 5 p.m. PT

Washington Healthplanfinder 
1-855-923-4633
TTY/TTD 1-855-627-9604

Wisconsin

BadgerCare Plus
1-800-504-9660  TTY 711
Monday through Friday, 7 a.m. to 7 p.m. Local Time

Medicaid SSI
1-800-504-9660  TTY 711
Monday through Friday, 7 a.m. to 7 p.m. Local Time