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Find the right health insurance for you or someone else.

Answer a few simple questions to find the right plan.

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Medicare Questions?

Need information about our Dual Special Needs plans for those who have Medicaid and Medicare? Contact UnitedHealthcare by phone, online or by mail.

Phone

1-844-812-5967 TTY: 711
8 a.m. to 8 p.m. local time, 7 days a week.

Already a member? Call the number on the back of your member ID card.

Online Live Chat

Click on the tab on the right side of your browser window to chat with a licensed agent during regular hours of operation. Medicare/DSNP support only. 

Mail

UnitedHealthcare Customer Service
PO Box 30769
Salt Lake City, UT 84130-0769

Meet with an Agent

Complete the following form and a UnitedHealthcare Sales Representative will contact you.

Medicaid/CHIP Questions?

Arizona

Member Services

UnitedHealthcare Community Plan

1-844-445-5266 TTY:711

TDD (for the hearing impaired)

1-800-367-8939 TTY:711

California

Plan & Enrollment Information

UnitedHealthcare Community Plan of California 

1-866-270-5785 TTY: 711

Monday - Friday from 7:00 a.m. to 7:00 p.m. local time

District of Columbia

Medicaid Enrollment

1-202-727-5355 TTY:711

Florida

To contact us:

Florida Healthy Kids

1-888-216-0015 TTY:711

UnitedHealthcare Community Plan M*Plus (MMA)

1-844-446-2151 TTY:711

UnitedHealthcare Health & Home Connection

1-844-445-7229 TTY:711

UnitedHealthcare Community Plan (Medicaid)

1-844-445-7229 TTY:711

To understand Plan & Enrollment Information

Florida Healthy Kids

Call Florida Healthy Kids Corporation at 1-800-821-5437 (1-800-821-KIDS) TTY:711

UnitedHealthcare Health and Home Connection:

Call Choice Counseling at their toll-free help line at 1-877-711-3662 (TTY:711) to enroll.

M*Plus

Call Choice Counseling at their toll-free help line at 1-877-711-3662 (TTY:711) to enroll.

Hawaii

Call us.

Call us toll-free at
1-888-980-8728

TTY: 711 for hearing impaired

7:45 a.m. to 4:30 p.m. Monday-Friday

Email us. 

communityplanhi@uhc.com

Visit our office.

Downtown Honolulu (O’ahu)
1132 Bishop St, Ste 400
Honolulu
HI 96813 

Hilo (Hawai’i)
32 Kinoole St, Ste 108
Hilo, HI 96720

Kahului (Maui)
340 Hana Highway, Suite B
Kahului, HI  96732

Iowa

hawki enrollment:

1-800-257-8563 TTY:711

UnitedHealthcare Customer Service:

1-844-445-7036
Monday – Friday, 8 a.m. – 5 p.m.  TTY 711

Kansas

:Medicaid Enrollment

1-877-542-9238

Monday – Friday, 8 a.m. – 6 p.m.  TTY:711

Louisiana

Medicaid Enrollment

1-866-675-1607

Monday – Friday, 7 a.m. – 7 p.m.  TTY:711

Massachusetts

Plan & Enrollment Information

Evercare Senior Care Options (Evercare SCO)

1-800-905-8671 TTY: 711

7 days a week from 8:00 a.m. to 8:00 p.m. local time

Member Information

1-800-905-8671 TTY:711

Maryland

Medicaid Enrollment/Member Services

1-844-445-5264 TTY:711

Michigan

Please visit the Michigan Department of Health & Human Services website for Medicaid enrollment and information telephone numbers.

Questions about Eligibility?

Call 1-888-988-6300 TTY:711 or visit www.healthcare4mi.com

Customer Service for Medicaid and Healthy Michigan Plan

1-800-903-5253TTY:711

Nebraska

Medicaid Enrollment

1-888-255-2605 TTY:711

New Jersey

Medicaid Enrollment

1-800-356-1561 TTY:711

CHIP

1-800-701-0710 TTY:711
(kids and low income adults)

New Mexico

Plan & Enrollment Information

Centennial Care

1-877-236-0826 TTY:711

Monday – Friday 8 a.m. – 5 p.m.

Member Information

1-877-236-0826 TTY:711

New York

Medicaid Enrollment/Member Services

1-800-493-4647

TDD/TTY: 1-800-662-1220 (for the hearing impaired)

Ohio

Medicaid Enrollment

1-800-324-8680 TTY:711

Member Services

1-844-445-7230 TTY:711

7 a.m. to 7 p.m. Monday through Friday
Hard-of-hearing: 711

ABD (PDF 53.35 KB)

ABD Enrollment

1-800-605-3040

(TTY 1-800-292-3572)

ABD Member Services

1-844-445-7230 TTY:711

7 a.m. to 7 p.m. Monday through Friday
Hard-of-hearing: 711

Pennsylvania

Medicaid Enrollment

1-844-445-6330 TTY:711

UnitedHealthcare Community Plan of PA
2 Allegheny Center, Suite 600
Pittsburgh, PA 15212

Rhode Island

Medicaid Enrollment/Member Services

1-844-445-7222 TTY:711

Tennessee

Medicaid Enrollment

1-800-342-3145 TTY:711

Texas

STAR

Enrollment: 1-800-964-2777

Member Services: 1-888-887-9003

TDD/TTY 711, for hearing impaired
Monday – Friday, 8 a.m. – 8 p.m. CST

STAR+PLUS

Enrollment: 1-800-964-2777

Member Services: 1-888-887-9003

TTY 711 for hearing impaired
Monday – Friday 8 a.m. – 5 p.m. CST

STAR Kids

Enrollment: 1-800-964-2777

Member Services: 1-844-445-8333

TTY 711 for hearing impaired
Monday – Friday 8 a.m. – 5 p.m. CST

CHIP

Enrollment: 1-800-647-6558
TTY 711 for hearing impaired

Member Services: 1-888-887-9003
TDD/TTY 711, for hearing impaired

Monday – Friday, 8 a.m. – 8 p.m. CST

Washington

1-844-445-8324 (TTY: 711)

Wisconsin

Medicaid Enrollment

1-800-291-2002 TTY:711

Looking for the federal government’s Medicaid website? Look here at Medicaid.gov.

UnitedHealthcare Dual Complete Plans

Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a contract with the State Medicaid Program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is available to anyone who has both Medical Assistance from the State and Medicare. This information is not a complete description of benefits. Call 1-800-905-8671 TTY 711 for more information. Benefits, features and/or devices vary by plan/area. Limitations, co-payments, and restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year.  

Nurseline Disclaimer

The NurseLine service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for informational purposes only. The nurses cannot diagnose problems or recommend treatment and are not a substitute for your doctor's care. Your health information is kept confidential in accordance with the law. Access to this service is subject to terms of use.

Availability of Non-English Disclaimer

ATTENTION: If you speak [insert language], language assistance services, free of charge, are available to you. Call 1-800-905-8671 TTY 711.

ATENCIÓN: Si habla [ingrese el idioma], hay servicios de asistencia lingüística disponibles para usted y que no tienen cargo. Llame al 1-800-905-8671 TTY 711.

Star Ratings Disclaimer

Every year, Medicare evaluates plans based on a 5-star rating system.

Formularies

The formulary, pharmacy network and provider network may change at any time. You will receive notice when necessary.

NCQA

UnitedHealthcare Connected has a Model of Care approved by the National Committee for Quality Assurance (NCQA) to operate as a Special Needs Plan (SNP) through YEAR based on a review of UnitedHealthcare Connected’s Model of Care. UnitedHealthcare Connected has been approved by the National Committee for Quality Assurance (NCQA) to operate as a Special Needs Plan (SNP) until YEAR based on a review of UnitedHealthcare Connected’s Model of Care.

Important Provider Information

The Choice is Yours

We will provide you with information to help you make informed choices, such as physicians' and health care professionals' credentials. This information, however, is not an endorsement of a particular physician or health care professional's suitability for your needs.

For more detailed information on provider directory data, you may use the following link:

Important Provider Information URL: https://www.uhc.com/legal/provider

American Disabilities Act Notice

In accordance with the requirements of the federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973 ("ADA"), UnitedHealthcare Insurance Company provides full and equal access to covered services and does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Declaration of Disaster or Emergency

If you’re affected by a disaster or emergency declaration by the President or a Governor, or an announcement of a public health emergency by the Secretary of Health and Human Services, there is certain additional support available to you.

  • Part A, Part B, and supplemental Part C plan benefits are to be provided at specified non-contracted facilities (note that Part A and Part B benefits must be obtained at Medicare certified facilities);
  • Where applicable, requirements for gatekeeper referrals are waived in full;
  • Plan-approved out-of-network cost-sharing to network cost-sharing amounts are temporarily reduced; and
  • The 30-day notification requirement to members is waived, as long as all the changes (such as reduction of cost-sharing and waiving authorization) benefit the member.

If CMS hasn’t provided an end date for the disaster or emergency, plans will resume normal operation 30 days after the initial declaration.

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Last Updated: 09.29.2020 at 09:46 AM CDT

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