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Answer a few simple questions to find the right plan.

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Medicare Questions?

Need information about our Dual Special Needs plans for those who have Medicaid and Medicare?

Contact us at:
1-844-812-5967 TTY: 711
8 a.m. to 8 p.m. local time, 7 days a week.

Contact UnitedHealthcare by phone, online or by mail.

Phone

Call the number on the back of your member ID card.
Hours of operation: 8 a.m.–8 p.m. local time, 7 days a week

Mail

UnitedHealthcare Customer Service
PO Box 30769
Salt Lake City, UT 84130-0769

Online

Or complete the following form and a UnitedHealthcare Sales Representative will contact you.

Medicaid/CHIP Questions?

Arizona

Member Services

UnitedHealthcare Community Plan

1-844-445-5266 TTY:711

TDD (for the hearing impaired)

1-800-367-8939 TTY:711

California

Plan & Enrollment Information

UnitedHealthcare Community Plan of California 

1-866-270-5785 TTY: 711

Monday - Friday from 7:00 a.m. to 7:00 p.m. local time

District of Columbia

Medicaid Enrollment

1-202-727-5355 TTY:711

Florida

To contact us:

Florida Healthy Kids

1-888-216-0015 TTY:711

UnitedHealthcare Community Plan M*Plus (MMA)

1-844-446-2151 TTY:711

UnitedHealthcare Health & Home Connection

1-844-445-7229 TTY:711

UnitedHealthcare Community Plan (Medicaid)

1-844-445-7229 TTY:711

To understand Plan & Enrollment Information

Florida Healthy Kids

Call Florida Healthy Kids Corporation at 1-800-821-5437 (1-800-821-KIDS) TTY:711

UnitedHealthcare Health and Home Connection:

Call Choice Counseling at their toll-free help line at 1-877-711-3662 (TTY:711) to enroll.

M*Plus

Call Choice Counseling at their toll-free help line at 1-877-711-3662 (TTY:711) to enroll.

Hawaii

Call us.

Call us toll-free at
1-888-980-8728

TTY: 711 for hearing impaired

7:45 a.m. to 4:30 p.m. Monday-Friday

Email us. 

communityplanhi@uhc.com

Visit our office.

Downtown Honolulu (O’ahu)
1132 Bishop St, Ste 400
Honolulu
HI 96813 

Hilo (Hawai’i)
32 Kinoole St, Ste 108
Hilo, HI 96720

Kahului (Maui)
340 Hana Highway, Suite B
Kahului, HI  96732

Iowa

hawki enrollment:

1-800-257-8563 TTY:711

UnitedHealthcare Customer Service:

1-844-445-7036
Monday – Friday, 8 a.m. – 5 p.m.  TTY 711

Kansas

:Medicaid Enrollment

1-877-542-9238

Monday – Friday, 8 a.m. – 6 p.m.  TTY:711

Louisiana

Medicaid Enrollment

1-866-675-1607

Monday – Friday, 7 a.m. – 7 p.m.  TTY:711

Massachusetts

Plan & Enrollment Information

Evercare Senior Care Options (Evercare SCO)

1-800-905-8671 TTY: 711

7 days a week from 8:00 a.m. to 8:00 p.m. local time

Member Information

1-800-905-8671 TTY:711

Maryland

Medicaid Enrollment/Member Services

1-844-445-5264 TTY:711

Michigan

Please visit the Michigan Department of Health & Human Services website for Medicaid enrollment and information telephone numbers.

Questions about Eligibility?

Call 1-888-988-6300 TTY:711 or visit www.healthcare4mi.com

Customer Service for Medicaid and Healthy Michigan Plan

1-800-903-5253TTY:711

Nebraska

Medicaid Enrollment

1-888-255-2605 TTY:711

New Jersey

Medicaid Enrollment

1-800-356-1561 TTY:711

CHIP

1-800-701-0710 TTY:711
(kids and low income adults)

New Mexico

Plan & Enrollment Information

Centennial Care

1-877-236-0826 TTY:711

Monday – Friday 8 a.m. – 5 p.m.

Member Information

1-877-236-0826 TTY:711

New York

Medicaid Enrollment/Member Services

1-800-493-4647 

TDD/TTY: 1-800-662-1220 (for the hearing impaired)

Ohio

Medicaid Enrollment

1-800-324-8680 TTY:711

Member Services

1-844-445-7230 TTY:711

7 a.m. to 7 p.m. Monday through Friday
Hard-of-hearing: 711

ABD (PDF 53.35 KB)

ABD Enrollment

1-800-605-3040

(TTY 1-800-292-3572)

ABD Member Services

1-844-445-7230 TTY:711

7 a.m. to 7 p.m. Monday through Friday
Hard-of-hearing: 711

Pennsylvania

Medicaid Enrollment

1-844-445-6330 TTY:711

UnitedHealthcare Community Plan of PA
2 Allegheny Center, Suite 600
Pittsburgh, PA 15212

Rhode Island

Medicaid Enrollment/Member Services

1-844-445-7222 TTY:711

Tennessee

Medicaid Enrollment

1-800-342-3145 TTY:711

Texas

STAR

Enrollment: 1-800-964-2777 

Member Services: 1-888-887-9003 

TDD/TTY 711, for hearing impaired
Monday – Friday, 8 a.m. – 8 p.m. CST

STAR+PLUS

Enrollment: 1-800-964-2777

Member Services: 1-888-887-9003

TTY 711 for hearing impaired
Monday – Friday 8 a.m. – 5 p.m. CST

STAR Kids

Enrollment: 1-800-964-2777

Member Services: 1-844-445-8333

TTY 711 for hearing impaired
Monday – Friday 8 a.m. – 5 p.m. CST

CHIP

Enrollment: 1-800-647-6558
TTY 711 for hearing impaired

Member Services: 1-888-887-9003
TDD/TTY 711, for hearing impaired

Monday – Friday, 8 a.m. – 8 p.m. CST

Washington

1-844-445-8324 (TTY: 711)

Wisconsin

Medicaid Enrollment

1-800-291-2002 TTY:711

Looking for the federal government’s Medicaid website? Look here at Medicaid.gov.

UnitedHealthcare Dual Complete Plans

Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a contract with the State Medicaid Program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is available to anyone who has both Medical Assistance from the State and Medicare. This information is not a complete description of benefits. Call 1-800-905-8671 TTY 711 for more information. Limitations, co-payments, and restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year.

Nurseline Disclaimer

This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for informational purposes only. The nurses cannot diagnose problems or recommend treatment and are not a substitute for your doctor's care. Your health information is kept confidential in accordance with the law. The service is not an insurance program and may be discontinued at any time.

UnitedHealthcare Connected™ for MyCare Ohio (Medicare-Medicaid Plan)

UnitedHealthcare Connected for MyCare Ohio (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Ohio Medicaid to provide benefits of both programs to enrollees. If you have any problem reading or understanding this or any other UnitedHealthcare Connected for MyCare Ohio (Medicare-Medicaid Plan) information, please contact our Member Services at 1-844-445-8328 (TTY 711) from 7 a.m. to 8 p.m. Monday through Friday (voice mail available 24 hours a day/7 days a week) for help at no cost to you.

Si tiene problemas para leer o comprender esta o cualquier otra documentación de UnitedHealthcare® Connected™ de MyCare Ohio (plan Medicare-Medicaid), comuníquese con nuestro Departamento de Servicio al Cliente para obtener información adicional sin costo para usted al 1-844-445-8328 (TTY 711) de lunes a viernes de 7 a.m. a 8 p.m. (correo de voz disponible las 24 horas del día, los 7 días de la semana).

UnitedHealthcare Connected™ (Medicare-Medicaid Plan)

UnitedHealthcare Connected (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Texas Medicaid to provide benefits of both programs to enrollees.

UnitedHealthcare Connected Benefit Disclaimer

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected Member Services or read the UnitedHealthcare Connected Member Handbook. Benefits and/or copayments may change on January 1 of each year.

UnitedHealthcare Senior Care Options (HMO SNP) Plan

UnitedHealthcare SCO is a Coordinated Care plan with a Medicare contract and a contract with the Commonwealth of Massachusetts Medicaid program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is a voluntary program that is available to anyone 65 and older who qualifies for MassHealth Standard and Original Medicare. If you have MassHealth Standard, but you do not qualify for Original Medicare, you may still be eligible to enroll in our MassHealth Senior Care Option plan and receive all of your MassHealth benefits through our SCO program.

Availability of Non-English Disclaimer

ATTENTION: If you speak [insert language], language assistance services, free of charge, are available to you. Call 1-800-905-8671 TTY 711.

ATENCIÓN: Si habla [ingrese el idioma], hay servicios de asistencia lingüística disponibles para usted y que no tienen cargo. Llame al 1-800-905-8671 TTY 711.

Star Ratings Disclaimer

Medicare evaluates plans based on a 5-Star rating system.

Formularies

The formulary, pharmacy network and provider network may change at any time. You will receive notice when necessary.

NCQA

UnitedHealthcare Connected has a Model of Care approved by the National Committee for Quality Assurance (NCQA) to operate as a Special Needs Plan (SNP) until 2017 based on a review of UnitedHealthcare Connected’s Model of Care.

Important Provider Information

The Choice is Yours

We will provide you with information to help you make informed choices, such as physicians' and health care professionals' credentials. This information, however, is not an endorsement of a particular physician or health care professional's suitability for your needs.

The providers available through this application may not necessarily reflect the full extent of UnitedHealthcare's network of contracted providers. There may be providers or certain specialties that are not included in this application that are part of our network. If you don't find the provider you are searching for, you may contact the provider directly to verify participation status with UnitedHealthcare's network, or contact Customer Care at the toll-free number shown on your UnitedHealthcare ID card. We also recommend that, prior to seeing any physician, including any specialists, you call the physician's office to verify their participation status and availability.

Some network providers may have been added or removed from our network after this directory was updated. We do not guarantee that each provider is still accepting new members.

Out-of-network/non- contracted providers are under no obligation to treat UnitedHealthcare plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost- sharing that applies to out-of-network services.

American Disabilities Act Notice

In accordance with the requirements of the federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973 ("ADA"), UnitedHealthcare Insurance Company provides full and equal access to covered services and does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Referrals

Network providers help you and your covered family members get the care needed. Access to specialists may be coordinated by your primary care physician.

Paper Directory Requests

Paper copies of the network provider directory are available at no cost to members by calling the customer service number on the back of your ID card. Non-members may download and print search results from the online directory.

Inaccurate Information

To report incorrect information, email provider_directory_invalid_issues@uhc.com. This email box is for members to report potential inaccuracies for demographic (address, phone, etc.) information in the online or paper directories. Reporting issues via this mail box will result in an outreach to the provider’s office to verify all directory demographic data, which can take approximately 30 days. Individuals can also report potential inaccuracies via phone. UHC Members should call the number on the back of their ID card, and non-UHC members can call 888-638-6613 TTY 711.

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Last Updated: 01.24.2020 at 09:56 AM CST

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