Skip to main content
Close
For Members (Opens in a new tab)
Main Menu
Main Content

Contact us

Arizona

AHCCCS Complete Care
1-800-348-4058    TTY 711
Monday - Friday 8 a.m. to 5 p.m.

Developmental Disabilities Program
1-800-348-4058    TTY 711
Monday - Friday 8 a.m. to 5 p.m.

Long Term Care
1-800-293-3740   TTY 711
Monday - Friday 8 a.m. to 5 p.m.

KidsCare
 1-800-348-4058    TTY 711
Monday - Friday 8 a.m. to 5 p.m.

California

California Medi-Cal
1-866-270-5785    TTY 711
Monday - Friday from 7 a.m. to 7 p.m. local time

Florida

Medicaid (MMA)
1-888-716-8787     TTY 711
24 Hours a day. 7 days a week.

Health and Home Connection
1-800-791-9233    TTY 711
Monday - Friday, 8:00 a.m. to 7:00 p.m.

Medicaid (MMA) and LTC
MMA - 1-888-716-8787  TTY 711
LTC - 1-800-791-9233  TTY711
Monday - Friday, 8 a.m. to 8 p.m.

Hawaii

QUEST Integration Program
1-888-980-8728    TTY 711
Monday - Friday, 7:45 a.m. to 4:30 p.m. Local Time

Indiana

Hoosier Care Connect
1-800-832-4643   TTY 711
Monday - Friday from 8 a.m. to 8 p.m. EST

Kansas

KanCare
1-877-542-9238   TTY 711
Monday - Friday from 8 a.m. to 6 p.m.

Kentucky

Community Plan
1-866-293-1796   TTY 711
Monday - Friday from 7 a.m. to 7 p.m.

Louisiana

Healthy Louisiana Plan
1-866-675-1607   TTY 711
Monday - Friday from 7 a.m. to 7 p.m.

Maryland

HealthChoice
1-800-318-8821   TTY 711
Monday through Friday, 8 a.m. to 7 p.m. ET 

Michigan

Healthy Michigan Plan
1-800-903-5253   TTY 711
8 a.m. to 8 p.m. local time, 7 days a week

Community Plan
1-800-903-5253   TTY 711
8 a.m. to 8 p.m. local time, 7 days a week

Minnesota

Families and Children Medical Assistance
1-888-269-5410 / TTY: 711 or use your preferred relay service
8 a.m. to 6 p.m. local time, Monday - Friday

MinnesotaCare
1-888-269-5410 / TTY: 711 or use your preferred relay service
8 a.m. to 6 p.m. local time, Monday - Friday

Mississippi

MississippiCAN
1-877-743-8731   TTY 711
Monday, Tuesday, Thursday, Friday from 7:30 a.m. to 5:30 p.m.
Wednesday from 7:30 a.m. to 8 p.m.
First Saturday and Sunday of each month from 8 a.m. to 5 p.m.

Mississippi CHIP
1-800-992-9940   TTY 711
Monday, Tuesday, Thursday, Friday from 7:30 a.m. to 5:30 p.m.
Wednesday from 7:30 a.m. to 8 p.m.
First Saturday and Sunday of each month from 8 a.m. to 5 p.m.

Missouri

MO HealthNet Managed Care
1-866-292-0359   TTY 711
Monday through Friday, 8 a.m. to 5 p.m. CT 

Nebraska

Heritage Health 
Member Services
1-800-641-1902   TTY 711
Monday - Friday 7 a.m. to 7 p.m. CT, 6 a.m. to 6 p.m. MT 
Heritage Health Enrollment Center
1-888-255-2605

Heritage Health Adult Expansion
Member Services
1-800-641-1902   TTY 711
Monday - Friday 7 a.m. to 7 p.m. CT, 6 a.m. to 6 p.m. MT 
Heritage Health Enrollment Center
1-888-255-2605

Nevada

Health Plan of Nevada Medicaid 
1-800-962-8074  TTY 711
Monday - Friday 8 a.m. to 5 p.m. 

Health Plan of Nevada - Nevada Check Up
1-800-962-8074  TTY 711
Monday - Friday 8 a.m. to 5 p.m. 

New Jersey

FamilyCare
1-800-941-4647   TTY 711
24 hours a day, 7 days a week

New York

Community Plan
1-888-617-8979   TTY 711
Monday - Friday 8 a.m. to 8 p.m. EST

Wellness4Me
1-888-617-8979   TTY 711
24 hours a day, 7 days a week

Essential Plan
1-888-617-8979   TTY 711
Monday - Friday 8 a.m. to 6 p.m. EST

Dual Advantage
1-888-565-8170   TTY 711
8 a.m. to 8 p.m. EST, 7 days a week

Child Health Plus
1-800-493-4647  TTY 711
Monday - Friday 8 a.m. to 6 p.m. EST

North Carolina

Community Plan
1-800-349-1855   TTY 711
Monday - Friday 8 a.m. to 5 p.m. ET Excluding State Holidays

Ohio

Community Plan
1-800-895-2017   TTY 711
Monday - Friday 7 a.m. to 7 p.m.

Connected® for MyCare Ohio
1-877-542-9236   TTY 711
Monday, Tuesday, Thursday, Friday: 7:30 a.m. to 5:30 p.m.
Wednesday: 7:30 a.m. to 8 p.m.
First Saturday of each month: 8 a.m. to 5 p.m.
First Sunday of each month: 8 a.m. to 5 p.m.

Pennsylvania

Community Plan for Families
1-800-414-9025   TTY 711
Monday - Friday 8 a.m. to 5 p.m. Local Time

Community Plan for Kids
1-800-414-9025   TTY 711
Monday - Friday 8 a.m. to 5 p.m. Local Time

Rhode Island

Rhody Health Partners
1-800-587-5187   TTY 711
Monday - Friday 8 a.m. to 6 p.m.

Rhody Health Partners ACA Adult Expansion
1-800-587-5187   TTY 711
Monday - Friday 8 a.m. to 6 p.m.

RIte Care
1-800-587-5187   TTY 711
Monday - Friday 8 a.m. to 6 p.m.

Children with Special Health Care Needs
1-800-587-5187   TTY 711
Monday - Friday 8 a.m. to 6 p.m.

Tennessee

Community Plan
1-800-690-1606  TTY 711
24 hours a day. 7 days a week.

CoverKids
1-800-690-1606  TTY 711
24 hours a day. 7 days a week.

Texas

STAR
1-888-887-9003  TTY 711
Monday - Friday 8 a.m. to 8 p.m. local time.

STAR+PLUS
1-888-887-9003  TTY 711
Monday - Friday 8 a.m. to 8 p.m. local time.

STAR Kids
1-877-597-7799  TTY 711
Monday - Friday 8 a.m. to 5 p.m. local time.

Children's Health Insurance Program (CHIP)
1-888-887-9003  TTY 711
Monday - Friday 8 a.m. to 8 p.m. local time.

Connected® (Medicare-Medicaid Plan)
1-800-256-6533  TTY 711
Monday - Friday 8 a.m. to 8 p.m. local time.

Virginia

Commonwealth Coordinated Care Plus  (CCC Plus)
1-844-752-9434  TTY 711
7 days a week from 8 a.m. to 8 p.m. local time.

Community Plan of Virginia - Medicaid (TANF/Medicaid Expansion)
1-844-752-9434  TTY 711
7 days a week from 8 a.m. to 8 p.m. local time.

Community Plan of Virginia  FAMIS
1-844-752-9434  TTY 711
7 days a week from 8 a.m. to 8 p.m. local time.

Washington

Washington Apple Health (Medicaid)
1-877-542-8997  TTY 711
Monday through Friday, 8 a.m. to 5 p.m. PT

Washington Apple Health (Medicaid) Behavioral Health Services Only (BHSO)
1-877-542-8997  TTY 711
Monday through Friday, 8 a.m. to 5 p.m. PT

Washington Healthplanfinder 
1-855-923-4633
TTY/TTD 1-855-627-9604

Wisconsin

BadgerCare Plus
1-800-504-9660  TTY 711
Monday through Friday, 7 a.m. to 7 p.m. Local Time

Medicaid SSI
1-800-504-9660  TTY 711
Monday through Friday, 7 a.m. to 7 p.m. Local Time

Need information about our Dual Special Needs plans for those who have Medicaid and Medicare? Contact UnitedHealthcare by phone, online or by mail.

Phone

1-844-812-5967 TTY: 711
8 a.m. to 8 p.m. local time, 7 days a week.

Already a member? Call the number on the back of your member ID card.

Mail

UnitedHealthcare Customer Service
PO Box 30769
Salt Lake City, UT 84130-0769

Meet with an agent

Complete the following form and a UnitedHealthcare Sales Representative will contact you.

Find the right health insurance for you or someone else

Answer a few simple questions to find the right plan.

Plan eligibility tool
Disclaimer information
(scroll within this box to view)

Looking for the federal government’s Medicaid website? Look here at Medicaid.gov.

UnitedHealthcare Dual Complete plans

Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a contract with the State Medicaid Program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is available to anyone who has both Medical Assistance from the State and Medicare. This information is not a complete description of benefits. Call 1-800-905-8671 TTY 711 for more information. Limitations, co-payments, and restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year.

Nurseline disclaimer

This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for informational purposes only. The nurses cannot diagnose problems or recommend treatment and are not a substitute for your doctor's care. Your health information is kept confidential in accordance with the law. The service is not an insurance program and may be discontinued at any time.

UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid Plan)

UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Ohio Medicaid to provide benefits of both programs to enrollees. If you have any problem reading or understanding this or any other UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid Plan) information, please contact our Member Services at 1-877-542-9236 (TTY 711) from 7 a.m. to 8 p.m. Monday through Friday (voice mail available 24 hours a day/7 days a week) for help at no cost to you.

Si tiene problemas para leer o comprender esta o cualquier otra documentación de UnitedHealthcare Connected® de MyCare Ohio (plan Medicare-Medicaid), comuníquese con nuestro Departamento de Servicio al Cliente para obtener información adicional sin costo para usted al 1-877-542-9236 (TTY 711) de lunes a viernes de 7 a.m. a 8 p.m. (correo de voz disponible las 24 horas del día, los 7 días de la semana).

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays, and restrictions may apply. For more information, call UnitedHealthcare Connected Member Services or read the UnitedHealthcare Connected Member Handbook. Benefits, List of Covered Drugs, pharmacy and provider networks and/or copayments may change from time to time throughout the year and on January 1 of each year.

UnitedHealthcare Connected® (Medicare-Medicaid Plan)

UnitedHealthcare Connected® (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Texas Medicaid to provide benefits of both programs to enrollees.

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected Member Services or read the UnitedHealthcare Connected Member Handbook. Benefits and/or copayments may change on January 1 of each year.

Puede obtener este documento de forma gratuita en otros formatos, como letra de imprenta grande, braille o audio. Llame al 1-800-256-6533, TTY 711, de 08:00 a. m. a 08:00 p. m., hora local, de lunes a viernes (correo de voz disponible las 24 horas del día,/los 7 días de la semana). La llamada es gratuita.

Puede llamar a Servicios para Miembros y pedirnos que registremos en nuestro sistema que le gustaría recibir documentos en español, en letra de imprenta grande, braille o audio, ahora y en el futuro. Los servicios Language Line están disponibles para todos los proveedores dentro de la red.

UnitedHealthcare Connected® for One Care (Medicare-Medicaid Plan)

UnitedHealthcare Connected® for One Care (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and MassHealth (Medicaid) to provide benefits of both programs to enrollees. UnitedHealthcare Connected® for One Care (Medicare-Medicaid Plan) es un plan de salud que tiene un contrato tanto con Medicare como con el programa MassHealth (Medicaid) para proporcionar los beneficios de ambos programas a sus miembros.

UnitedHealthcare Connected benefit disclaimer 

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected Member Services or read the UnitedHealthcare Connected Member Handbook. Benefits and/or copayments may change on January 1 of each year.

You can get this document for free in other formats, such as large print, braille, or audio. Call 1-866-633-4454, TTY 711, 8 am - 8 pm., local time, Monday - Friday (voicemail available 24 hours a day/7 days a week). The call is free. You can call Member Engagement Center and ask us to make a note in our system that you would like materials in Spanish, large print, braille, or audio now and in the future.

Language Line is available for all in-network providers. 

Puede obtener este documento de forma gratuita en otros formatos, como letra de imprenta grande, braille o audio. Llame al 1-866-633-4454, TTY 711, de 8am. a 8pm, hora local, de lunes a viernes (correo de voz disponible las 24 horas del día,/los 7 días de la semana). La llamada es gratuita.

Puede llamar a Servicios para Miembros y pedirnos que registremos en nuestro sistema que le gustaría recibir documentos en español, en letra de imprenta grande, braille o audio, ahora y en el futuro. Los servicios Language Line están disponibles para todos los proveedores dentro de la red.

UnitedHealthcare Connected® general benefit disclaimer

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected® Member Services or read the UnitedHealthcare Connected® Member Handbook. Benefits, List of Covered Drugs, pharmacy and provider networks and/or copayments may change from time to time throughout the year and on January 1 of each year.

You can get this document for free in other formats, such as large print, braille, or audio. Call Member Services, 8 a.m. - 8 p.m., local time, Monday - Friday (voicemail available 24 hours a day/7 days a week). The call is free.

You can call Member Services and ask us to make a note in our system that you would like materials in Spanish, large print, braille, or audio now and in the future.

Language Line is available for all in-network providers.

Puede obtener este documento de forma gratuita en otros formatos, como letra de imprenta grande, braille o audio. Llame al Servicios para los miembros, de 08:00 a. m. a 08:00 p. m., hora local, de lunes a viernes correo de voz disponible las 24 horas del día,/los 7 días de la semana). La llamada es gratuita.

Puede llamar a Servicios para Miembros y pedirnos que registremos en nuestro sistema que le gustaría recibir documentos en español, en letra de imprenta grande, braille o audio, ahora y en el futuro.

Los servicios Language Line están disponibles para todos los proveedores dentro de la red.

UnitedHealthcare Senior Care Options (HMO SNP) Plan

UnitedHealthcare SCO is a Coordinated Care plan with a Medicare contract and a contract with the Commonwealth of Massachusetts Medicaid program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is a voluntary program that is available to anyone 65 and older who qualifies for MassHealth Standard and Original Medicare. If you have MassHealth Standard, but you do not qualify for Original Medicare, you may still be eligible to enroll in our MassHealth Senior Care Option plan and receive all of your MassHealth benefits through our SCO program.

Availability of non-english disclaimer

ATTENTION: If you speak an alternative language, language assistance services, free of charge, are available to you. Call 1-800-905-8671 TTY 711.

ATENCIÓN: Si habla Español, hay servicios de asistencia lingüística disponibles para usted y que no tienen cargo. Llame al 1-800-905-8671 TTY 711.

Star ratings disclaimer

Every year, Medicare evaluates plans based on a 5-Star rating system.

Formularies

The formulary, pharmacy network and provider network may change at any time. You will receive notice when necessary.

NCQA

UnitedHealthcare Connected® has a Model of Care approved by the National Committee for Quality Assurance (NCQA) to operate as a Special Needs Plan (SNP) until 2017 based on a review of UnitedHealthcare Connected’s Model of Care.

Important provider information

The Choice is Yours

We will provide you with information to help you make informed choices, such as physicians' and health care professionals' credentials. This information, however, is not an endorsement of a particular physician or health care professional's suitability for your needs.

The providers available through this application may not necessarily reflect the full extent of UnitedHealthcare's network of contracted providers. There may be providers or certain specialties that are not included in this application that are part of our network. If you don't find the provider you are searching for, you may contact the provider directly to verify participation status with UnitedHealthcare's network, or contact Customer Care at the toll-free number shown on your UnitedHealthcare ID card. We also recommend that, prior to seeing any physician, including any specialists, you call the physician's office to verify their participation status and availability.

Some network providers may have been added or removed from our network after this directory was updated. We do not guarantee that each provider is still accepting new members.

Out-of-network/non- contracted providers are under no obligation to treat UnitedHealthcare plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost- sharing that applies to out-of-network services.

American Disabilities Act notice

In accordance with the requirements of the federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973 ("ADA"), UnitedHealthcare Insurance Company provides full and equal access to covered services and does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Referrals

Network providers help you and your covered family members get the care needed. Access to specialists may be coordinated by your primary care physician.

Paper directory requests

Paper copies of the network provider directory are available at no cost to members by calling the customer service number on the back of your ID card. Non-members may download and print search results from the online directory.

Inaccurate information

To report incorrect information, email provider_directory_invalid_issues@uhc.com. This email box is for members to report potential inaccuracies for demographic (address, phone, etc.) information in the online or paper directories. Reporting issues via this mail box will result in an outreach to the provider’s office to verify all directory demographic data, which can take approximately 30 days. Individuals can also report potential inaccuracies via phone. UnitedHealthcare Members should call the number on the back of their ID card, and non-UnitedHealthcare members can call 888-638-6613 TTY 711.

Declaration of Disaster or Emergency

If you’re affected by a disaster or emergency declaration by the President or a Governor, or an announcement of a public health emergency by the Secretary of Health and Human Services, there is certain additional support available to you.

  • Part A, Part B, and supplemental Part C plan benefits are to be provided at specified non- contracted facilities (note that Part A and Part B benefits must be obtained at Medicare certified facilities);
  • Where applicable, requirements for gatekeeper referrals are waived in full;
  • Plan-approved out-of-network cost-sharing to network cost-sharing amounts are temporarily reduced; and
  • The 30-day notification requirement to members is waived, as long as all the changes (such as reduction of cost-sharing and waiving authorization) benefit the member.

If CMS hasn’t provided an end date for the disaster or emergency, plans will resume normal operation 30 days after the initial declaration.

This site contains documents in PDF format. PDF (Portable Document Format) files can be viewed with Adobe® Reader®. If you don't already have this viewer on your computer, download it free from the Adobe website.

Last Updated: 07.22.2022 at 09:56 AM CDT

Y0066_UHCCPwebsite_M

© 2022 UnitedHealthcare Services, Inc. All rights reserved.