If you have an emergency, go immediately to the closest Emergency Room (ER) at the nearest hospital. If you need help getting to the ER fast, call 911. You do not need a referral from your PCP to use the ER.
Call your Primary Care Physician (PCP) office. Your doctor’s name and phone number are shown on your Plan ID card. If you feel you need to see the doctor right away, tell this to the person who answers the phone. Give the office the following information:
Bring both your UnitedHealthcare ID card and your BIC with you to every medical appointment. If you do not have your UnitedHealthcare ID card, please contact member services at 1-866-270-5785 to have one mailed to you or you can print one from the member portal.