Arizona - Children's Rehabilitative Services (CRS) Program - Member Information

Page Content Footer

Developmentally Disabled (DD) Children's Rehabilitative Services (CRS) Program (DD-CRS)

Member Information

Podiatry Benefit Notice (PDF 31.38 KB)
Benefit changes effective October 1, 2016 (PDF 88.5 KB)
Appointment Guidelines: English (PDF 167.05 KB) | Espanol (PDF 178.1 KB)
Better Member Call Experience Begins August 2015 (PDF 85.74 KB)
Orthotics Benefit Notice (PDF 35.22 KB)
Prior Authorization Criteria and Requirements for AZ Developmentally Disable-Children's Rehabilitative Services (PDF 274.49 KB)
Medically Necessary Non-Emergency Transportation (NEMT) Services (PDF 65.43 KB)

MSIC Member Notification

MSIC Announcement (PDF 23.59 KB)
Phoenix Letter (PDF 25.62 KB)
Non-Phoenix Letter (PDF 520.4 KB)
Transition Presentation (PDF 258.81 KB)

Cultural Competency Plan Goals and Objectives for LTC, Acute, CRS, DDD for CYE 15 (PDF 303.97 KB)

New Outpatient Physical Therapy Benefit for Adult AHCCCS Members Beginning March 1, 2014 (PDF 84.26 KB)

Penalty For Missed Appointments

Nationwide Vision is New Provider  (PDF 44.39 KB)
UnitedHealthcare Community Plan has a new agreement with Nationwide Vision to provide vision care services for our members, effective November 1, 2011.

(AHCCCS) Arizona Health Care Cost Containment System
AHCCCS is Arizona's Medicaid program, designed to deliver quality health care under cutting-edge concepts of managed care. Over the years, independent evaluations repeatedly have praised the program's effectiveness. AHCCCS has received national acclaim as a model for other Medicaid programs.

We have a Notice of Privacy Practices that tells you how health information about you may be used and shared. We are required by law to let you know that the Notice is available, and how you can get a copy of it. You can download a copy of our Notice of Privacy Practices below. NOTICE OF PRIVACY PRACTICES (PDF 166.68 KB)


Community Resources and Links (PDF 139.82 KB)
The Official U.S. Government Site for People with Medicare

Learn more about children's autism with Sesame Street

Since 1997, healthfinder® has been recognized as a key resource for finding the best government and nonprofit health and human services information on the Internet. Healthfinder® links to carefully selected information and Web sites from over 1,700 health-related organizations.

Sesame Street and Autism, Resources for Parents
Southwest Autism Research & Resource Center
Arizona Autism Coalition
Raising Arizona Kids
Raising Special Kids

Autism Society of America (Arizona Chapters)
The Autism Society exists to improve the lives of all affected by autism by increasing public awareness about the day-to-day issues faced by people on the spectrum, advocating for appropriate services for individuals across the lifespan, and providing the latest information regarding treatment, education, research and advocacy.

Autism Society Greater Phoenix Chapter 
PO Box 10543
Phoenix, AZ 85064-0543
Phone: (480) 940-1093

Autism Society Northern Arizona Chapter
PO Box 2014
Flagstaff, AZ 86003-2014
Phone: (928) 523-4870

Autism Society Southern Arizona Chapter 
PO Box 44156
Tucson, AZ 85733-4156
Phone: (520) 770-1541


Winter 2019 Issue (English) (PDF 354.38 KB)
Winter 2019 Issue (Español) (PDF 385.57 KB)


Fall 2018 Issue (English) (PDF 539.25 KB)
Fall 2018 Issue (Español) (PDF 465.35 KB)

Spring/Summer 2018 Issue (English) (PDF 257.62 KB)
Spring/Summer 2018 Issue (Español) (PDF 212.85 KB)

Winter 2018 (English) (PDF 544.38 KB)
Winter 2018 (Español) (PDF 476.02 KB)


Fall 2017 (English) (PDF 537.5 KB)
Fall 2017 (Español) (PDF 482.95 KB)

Summer 2017 (English) (PDF 388.72 KB)
Summer 2017 (Español) (PDF 383.71 KB)

Spring 2017 (English) (PDF 441.35 KB)
Spring 2017 (Espanol) (PDF 398.73 KB)

Winter 2017 (English) (PDF 696.76 KB)
Winter 2017 (Espanol) (PDF 611.63 KB)


Fall 2016 (English) (PDF 614.3 KB)
Fall 2016 (Espanol) (PDF 597.85 KB)

Summer 2016 (English) (PDF 756.47 KB)

Spring 2016 (English) (PDF 458.22 KB)
Spring 2016 (Espanol) (PDF 396.02 KB)

Winter 2016 (Engish) (PDF 404.34 KB)
Winter 2016 (Espanol) (PDF 393.91 KB)


Fall 2015 (English) (PDF 1.92 MB)
Fall 2015 (Español) (PDF 495.86 KB)

Summer 2015 (English) (PDF 649.13 KB)
Summer 2015 (Español) (PDF 711.4 KB)

Spring 2015 (English) (PDF 569.3 KB)
Spring 2015 (Español) (PDF 601.37 KB)

Winter 2015 (English) (PDF 441.66 KB)
Winter 2015 (Español) (PDF 495.66 KB)


Fall 2014 (English) (PDF 2.41 MB)
Fall 2014 (Español) (PDF 2.4 MB)

Summer 2014 Issue (English) (PDF 577.11 KB)

Spring 2014 Issue (English) (PDF 1.51 MB)


Fall 2013 Issue (English) (PDF 1.09 MB)
Fall 2013 Issue (Español) (PDF 1.16 MB)

Summer 2013 Issue (English) (PDF 451.42 KB)
Summer 2013 Issue (Español) (PDF 400.68 KB)

Spring 2013 Issue (English) (PDF 844.88 KB)
Spring 2013 Issue (Español) (PDF 905.54 KB)

Winter 2013 Issue (English) (PDF 561.72 KB)
Winter 2013 Issue (Español) (PDF 573.3 KB)


Fall 2012 Issue (English) (PDF 1.09 MB)
Fall 2012 Issue (Español) (PDF 972.68 KB)

Summer 2012 Issue (English) (PDF 686.94 KB)
Summer 2012 Issue (Español) (PDF 615.52 KB)

Spring 2012 Issue (English) (PDF 865.81 KB)
Spring 2012 Issue (Español) (PDF 875.16 KB)

Winter 2012 Issue (English) (PDF 1.01 MB)
Winter 2012 Issue (Español) (PDF 1.01 MB)


Fall 2011 Issue (PDF 1.17 MB)
Fall 2011 Issue (Español) (PDF 1.18 MB)

Spring 2011 Issue (English) (PDF 518.22 KB)
Spring 2011 Issue (Español) (PDF 502.37 KB)


Fall 2010 Issue (English) (PDF 431.77 KB)
Fall 2010 Issue (Español) (PDF 447.55 KB)

Summer 2010 Issue (English) (PDF 888.39 KB)
Summer 2010 Issue (Español) (PDF 940.17 KB)

Spring 2010 Issue (English) (PDF 516.87 KB)
Spring 2010 Issue (Español) (PDF 543.16 KB)

Winter 2010 Issue (English) (PDF 339.78 KB)
Winter 2010 Issue (Español) (PDF 361.59 KB))


Fall 2009 Issue (English) (PDF 642.01 KB)
Fall 2009 Issue (Español) (PDF 2.57 KB)

Summer 2009 Issue (English) (PDF 513.47 KB)
Summer 2009 Issue (Español) (PDF 535.44 KB)

Spring 2009 Issue (English) (PDF 1.14 MB)
Spring 2009 Issue (Español) (PDF 1.11 MB)

Winter 2009 Issue (English) (PDF 712.73 KB)
Winter 2009 Issue (Español) (PDF 684.84 KB)


Fall 2008 Issue (English) (PDF 632.74 KB)
Fall 2008 Issue (Español) (PDF 619.99 KB)

Summer 2008 Issue (English) (PDF 1.11 MB)
Summer 2008 Issue (Español) (PDF 721.52 KB)

Spring 2008 Issue (PDF 1.11 MB)

Winter 2008 Issue (English) (PDF 990.85 KB)
Winter 2008 Issue (Español) (PDF 685.72 KB)


Winter 2007-2008 Issue (English) (PDF 477.31 KB)
Winter 2007-2008 Issue (Español) (PDF 522.77 KB)

If you have questions or concerns about your medical care, you should talk about them with your PCP or the provider that is treating you first. If you are not happy about UnitedHealthcare Community Plan, your doctor, or any part of your health care, you can file a grievance (complaint). You can call UnitedHealthcare Community Plan Member Services to file a grievance over the phone or you can send your grievance in writing. Call 1-800-348-4058 for UnitedHealthcare Community Plan. For more information, refer to your Member Handbook.

If UnitedHealthcare Community Plan has denied a service that you think you should receive, you can file an appeal. The appeal can be written or verbal. If you want to file a verbal appeal, call Member Services. Call 1-800-348-4058 for UnitedHealthcare Community Plan. The appeal can be written or verbal. Call UnitedHealthcare Community Plan Member Services at 1-800-348-4058 to file a verbal appeal. For more information, refer to your Member Handbook.


Ready to get started?

Call Us:
TTY: 711

8 a.m. - 5 p.m.
Monday - Friday

Lookup Tools

View Drug List

Find medications covered by this plan.

Behavioral Health Services

Learn more about our Behavioral Health Services.

Diagnostic and Treatment Services for Autism Spectrum Disorders
Pharmacy Search

Find a pharmacy near you. 

Member Information

Member Website

Already a member? You have access to our member-only website where you can print ID cards and more.

Member Handbook
Behavioral health and substance abuse services for members in foster, adoptive or kinship care

More Resources

Member Page

View more news, updates and resources for members.

Member Handbook