AHCCCS Complete Care

Page Content Footer

AHCCCS Complete Care


Our Arizona Medicaid Plan offers a range of benefits along with extra programs offered only by UnitedHealthcare Community Plan. Children, families, pregnant women and single adults may qualify for temporary assistance to needy families (TANF) based on income. View the benefits below to see all that it offers.

More information on eligibility and enrollment can be found on the Health-e Arizona PLUS website.

This plan is available in the following counties: Gila, Maricopa, Pima and Pinal.

Lookup Tools

Benefits & Features

  • Well and Sick Care

    Get the care you need to stay healthy — or to get better if you are injured or sick. And pregnant moms get extra support to keep you and your baby healthy. That includes:

    • Choice of Doctor. Find a doctor you trust in our network. 
    • Medicines. Fill your prescriptions at local network pharmacies. 
    • Well Care. Preventive checkups, shots and needed lab tests.
    • Transportation. We pay for rides to and from medical visits or the pharmacy.
    • Behavioral Health. We are concerned about how you feel.

  • Pregnancy Care

    Nothing is more important than the health and well-being of you and your baby. That’s why our plan benefits include: 

    • Choice of Doctor. Find a doctor you trust in our network. 
    • Prenatal Visits. Care for you before your baby is born.
    • Healthy First Steps®. Extra support to help you and your baby stay healthy.
    • Baby BlocksTM. Earn rewards for keeping you and your baby healthy.

     

  • Care for Conditions

    If you have asthma, diabetes or another long-term condition, you can depend on us. Our plan makes sure you get the care and services you need. Benefits include:

    • Care Management. Personal support from an experienced professional as needed.
    • Asthma Support. Individual care to help you control asthma or COPD as needed.
    • Behavioral Health. Counseling, substance abuse counseling, and other treatments are covered.
    • Medication Management
    • Special Health Care Needs Care Coordination

  • Vision, Dental and Hearing Care

    We make the sight, smile and hearing of our members up to age 21 are at their best:
    • Vision. Eye exams, frames and lenses are covered.
    • Dental. We pay for cleanings, checkups and dental work.
    • Hearing. Tests, checkups and hearing aids are included.

  • Home Care and Supplies

    Members recovering from a serious illness or surgery often need extra support. Our plan includes the care and equipment needed to recover safely at home. Benefits include:

    • Equipment and Supplies. In-home medical and safety equipment are covered.
    • Personal Care. Services to aid healing after illness or injury.

  • Rides and Other Help

    Sometimes you might need a little extra help using your health plan. For those times, you can rely on:

    • Transportation. Our plan provides trips to and from medical and behavioral health visits or the pharmacy.
    • Interpreters. An interpreter can go with you to medical and behavioral health visits.
    • Language Help. Translated materials are available at no cost.
    • Social Services. Sometimes a person's health and safety requires help from community programs. We help members connect to community services. Here they can get information about a variety of programs like:
      • Food and housing assistance.
      • Community child care.
    • They can help members get much needed relief in many ways.
    • Member Services. Our member services team can help answer questions. They are available Monday - Friday from 8a.m. - 5p.m.

  • Asthma Support

    Asthma Support

    Individual care to help you or your child control asthma or COPD symptoms. 

    Do you or your child have trouble managing COPD or asthma symptoms? A nurse who specializes in breathing issues can really help. Benefits include a customized treatment plan and medicine to: 

    • Manage flare-ups.
    • Reduce symptoms. 
    • Help you stay active.

  • Care Management

    Care Management

    Do you or a loved one have a serious health problem, a behavioral health issue, a substance abuse issue or a high-risk pregnancy? If so, our care managers are in your corner. They will:

    • Explain medical terms in plain language. 
    • Coordinate your doctor appointments.
    • Provide your care team with your medical records. 

    Your care manager will stay with you on your medical journey. He or she will:

    • Think beyond your medical and behavioral health needs.
    • Make sure you have support at home.

    So you can focus on getting better.

  • Choice of Doctor

    Choice of Doctor

    Every member gets to choose a primary care physician (PCP) who is your main doctor. Use the Doctor Lookup tool to see if your doctor is in our network.

    If you don’t have a doctor or if your doctor is not in our network, we can help you find a new one close to you.

    Your PCP is your main doctor for:

    • Preventive care.
    • Treatment if you are sick or injured.
    • Referrals to specialists for certain conditions.

  • Choice of Birth Center

    Choice of Birth Center

    Where you have your baby is an important choice. That’s why you can pick from nearly 100 in-network hospitals across Arizona. 

    We encourage you to tour the hospital’s birthing center. This way you will be familiar with it. And you’ll be more relaxed when you have your baby.

  • Dental Care

    Dental Care

    Checkups and dental care are covered for members up to age 21. 

    Exams and cleanings every six months help teeth and gums stay strong and healthy. If there is a dental problem that needs to be fixed, that’s covered as well.

  • Equipment and Supplies

    Equipment and Supplies

    Your health and safety at home are important.

    Our plan covers medical equipment ordered by your doctor. This can include supplies like:

    • Hospital beds.
    • Oxygen tanks.
    • Walkers or wheelchairs.

  • Hearing Care

    Hearing Care

    Trouble hearing can affect everyday life in many ways. Our plan includes services and support to help protect the hearing of members up to age 21.

    We cover:

    • Exams, therapy and tests.
    • Hearing aids.

  • Healthy First Steps

    Healthy First Steps

    You may receive help and advice from your mom, aunts, sisters and girlfriends. Yet every pregnancy is different. This program will support you through your pregnancy.

    We help you: 

    • Find a doctor for you and your baby. 
    • Learn about nutrition, fitness and safety. 
    • Get supplies, including breast pumps for nursing moms.

  • Hospitalization

    Hospitalization

    This plan pays for all hospital expenses related to a hospital stay.

    Our plan covers:

    • Nursing care.
    • Supplies and equipment
    • Treatments.
    • Diagnostic tests and exams.

    And after leaving the hospital, we make sure each member gets follow-up care, if needed, to continue healing at home.

  • Interpreters

    Interpreters

    Your doctor and you need to understand each other. Not speaking English well makes this difficult. We can arrange for a medical interpreter to be at your appointment.

    We also have people at member services who speak more than one language. Chances are, we have someone who speaks your language.

  • Language Help

    Language Help

    You can get information in your preferred language. Just ask. Then anything we write to you will only be in that language. This service is provided at no cost to you.  

  • Medicines

    Medicines

    Our plan includes prescription drugs and refills.

    We also cover over-the-counter medicines with a written order from your doctor.

    And we make getting your medicine easy. You can fill your prescriptions at:

    • Local network pharmacies.
    • Services that deliver right to your door.

  • Member Services

    Member Services

    Health insurance is complex. We can answer your questions simply and completely.

    We help you find:

    • Doctors.
    • Pharmacies.
    • Hospitals or other health facilities.
    • Local resources.

  • Mental Health

    Mental Health

    We are concerned about how you feel. Behavioral health services can help you with personal problems that may affect you and/or your family. These problems may be stress, depression, anxiety or using drugs or alcohol.

    AHCCCS Complete Care members assigned to UnitedHealthcare Community Plan will receive all of their health care from UnitedHealthcare Community Plan with the exception of the first 23 hours of crisis care. If you are experiencing a behavioral health crisis call one of the phone numbers below that matches the county you live in.

    Crisis Hotlines by County:

    Maricopa County: 602-222-9444 or 1800-631-1314

    Cochise, Graham, Greenlee, La Paz, Pima, Pinal, Santa Cruz and Yuma Counties: 1-866-495-6735

    Apache, Coconino, Gila, Mohave, Navajo and Yavapai Counties: 1-877-756-4090

    Gila River and Ak-Chin Indian Communities: 1-800-259-3449

    You may self-refer to a behavioral health provider.

  • NurseLine

    NurseLine

    NurseLine at 1-877-440-0255 available 24 hours per day / 7 days a week.

  • Prenatal Visits

    Prenatal Visits

    A pregnancy is an incredible journey. It’s a journey you want to make with the help of friends, family and a pregnancy doctor, or OB-GYN.

    All recommended prenatal clinical visits and tests are covered by our plan.

    At these visits, the clinic will:

    • Make sure both you and your baby are healthy.
    • Explain what to expect at each stage of your pregnancy.
    • Answer your questions.

  • Respite Care

    Respite Care

    Members accessing behavioral health services can receive up to 600 hours per benefit year (October 1st through September 30th).

  • Social Services

    Social Services

    Sometimes a person’s health and safety requires help from community programs. 

    We help members connect to community services. Here they can get information about a variety of programs, like:  

    • Food and housing assistance.
    • Community child care.

    They can help members get much needed relief in many ways.

  • Transportation

    Transportation

    If you need a ride to an appointment, ask a friend, a family member or neighbor first. If you cannot get a ride UnitedHealthcare Community Plan will help you. AHCCCS Complete Care members may receive non-emergency transportation services through UnitedHealthcare Community Plan for a physical or behavioral health AHCCCS covered service.

  • Vision Care

    Vision Care

    Children in the plan receive vision coverage up to age 21. This coverage includes:

    • Regular exams.
    • Frames and lenses.

    This benefit is offered by Nationwide Vision.

  • Well Visits

    Well Visits

    Well visits with your doctor can help keep you healthy. These visits can catch health problems early so they can be treated. Preventive services include: 

    • Checkups for adults and children.
    • Well-baby care.
    • Care for women expecting a baby.
    • Routine shots and tests.
    • Mammograms.

    You will not have a copayment for preventive care.

Get Started

Call to get started.

8 a.m. – 5 p.m.
Monday through Friday.

1-800-348-4058

TTY: 711


Get the details.

Visit the state site for more information on eligbility and enrollment.

AHCCCS Complete Care

Member Information

Already a member? You have access to our member-only website. Print ID cards, chat with a nurse online, and more.

Member Website