Public Health Agencies Confirm 2019 Novel Coronavirus Case in Arizona
The Case is a Maricopa County Resident who Recently Returned from Wuhan, China
See below for additional information or click to download the full press release. Additional information provided by the State of Arizona includes at home guidance if you have been diagnosed, are under observation or living with someone who has or is suspected of having the virus. Download the Close Contact At Home Guidance information.
For the latest information about 2019 Novel Coronavirus, visit the website at azhealth.gov/coronavirus.
KidsCare
Children's Health Plan (CHIP)
Health insurance is a benefit every Arizona family should have – especially for children. Our Arizona KidsCare Children’s Health Insurance Program (CHIP) is for children under age 19 who are not eligible for other AHCCCS health insurance. You can choose your own doctor and get extra programs that only UnitedHealthcare Community Plan provides. View the benefits below to see all that it offers.
Special Alert: 2019 Novel Coronavirus (2019-nCoV) Outbreak
For the latest information about 2019 Novel Coronavirus, visit the website at azhealth.gov/coronavirus.
January 29, 2020. The Arizona Department of Health Services (ADHS) and the Maricopa County Department of Public Health (MCDPH) announced that a Maricopa County resident has been diagnosed with the 2019 Novel Coronavirus. The confirmed case is in a person who recently returned from travel to Wuhan, China.
The patient is a member of the Arizona State University community who does not live in university housing. This person is not severely ill and is currently in isolation to keep the illness from spreading. MCDPH and ADHS are currently investigating to identify any close contacts that may have been exposed while the person was infectious. Any individuals who have been identified as having been exposed will be contacted directly. These individuals will be monitored for fever and respiratory symptoms in collaboration with public health and the university.
2019 Novel Coronavirus spreads through the air when an infected person coughs or sneezes. Symptoms are thought to appear within two to 14 days after exposure and consist of fever, cough, runny nose, and difficulty breathing. Those considered at risk for contracting the virus are individuals with travel to Wuhan, China, or individuals in close contact with a person infected with the 2019 Novel Coronavirus. Currently, no commercial testing is available and there is no vaccine. Public health is working with those exposed to get testing by the CDC.
Download the full press release from the State of Arizona. Additional information provided by the State includes at home guidance for anyone who has been diagnosed, is under observation or is living with someone who has, or is suspected of having, the virus. Download the Close Contact At Home Guidance information.
Gila, Maricopa, Pima, and Pinal.
Nurseline
When you have questions about your health, you can call a trained nurse 24/7 at 1-877-440-0255.
Behavioral Health Crisis Hotlines by County
Maricopa County:
602-222-9444 or 1-800-631-1314
Cochise, Graham, Greenlee, La Paz, Pima, Pinal, Santa Cruz and Yuma Counties:
1-866-495-6735
Apache, Coconino, Gila, Mohave, Navajo and Yavapai Counties:
1-877-756-4090
Gila River and Ak-Chin Indian Communities:
1-800-259-3449
Benefits & Features
Asthma Support
Individual care to help your child control asthma or COPD symptoms.
Does your child have trouble managing asthma symptoms? A nurse who specializes in breathing issues can really help. Benefits include a customized treatment plan and medicine to:
- Manage flare-ups.
- Reduce symptoms.
- Help your stay active.
Care Management
Do you or a loved one have a serious health problem, a behavioral health issue, a substance abuse issue or a high-risk pregnancy? If so, our care managers are in your corner. They will:
- Explain medical terms in plain language.
- Coordinate your doctor appointments.
- Provide your care team with your medical records.
Your care manager will stay with you on your medical journey. He or she will:
- Think beyond your medical and behavioral health needs.
- Make sure you have support at home.
So you can focus on getting better.
Choice of Doctor
You get to choose your child's primary care physician (PCP) who is your child's main doctor. Use the Doctor Lookup tool to see if your doctor is in our network.
If you don’t have a doctor or if your doctor is not in our network, we can help you find a new one close to you.
Your PCP is your child's main doctor for:
- Preventive care.
- Treatment if your child us sick or injured.
- Referrals to specialists for certain conditions.
Choice of Birth Center
Where you have your baby is an important choice. That’s why you can pick from nearly 100 in-network hospitals across Arizona.
We encourage you to tour the hospital’s birthing center. This way you will be familiar with it. And you’ll be more relaxed when you have your baby.
Dental Care
Checkups and dental care are covered for members up to age 21.
Exams and cleanings every six months help teeth and gums stay strong and healthy. If there is a dental problem that needs to be fixed, that’s covered as well.
Equipment and Supplies
Your child's health and safety at home are important.
Our plan covers medical equipment ordered by your doctor. This can include supplies like:
- Hospital beds.
- Oxygen tanks.
- Walkers or wheelchairs.
Hearing Care
Trouble hearing can affect everyday life in many ways. Our plan includes services and support to help protect the hearing of members up to age 21.
We cover:
- Exams, therapy and tests.
- Hearing aids.
Health First Steps
You may receive help and advice from your mom, aunts, sisters and girlfriends. Yet every pregnancy is different. This program will support you through your pregnancy.
We help you:
- Find a doctor for you and your baby.
- Learn about nutrition, fitness and safety.
- Get supplies, including breast pumps for nursing moms.
Hospitalization
This plan pays for all hospital expenses related to a hospital stay.
Our plan covers:
- Nursing care.
- Supplies and equipment
- Treatments.
- Diagnostic tests and exams.
And after leaving the hospital, we make sure each member gets follow-up care, if needed, to continue healing at home.
Interpreters
You and your child’s doctor need to understand each other. Not speaking English well makes this difficult. We can arrange for a medical interpreter to be at your child’s appointment.
We also have people at member services who speak more than one language. Chances are, we have someone who speaks your language.
Language Help
You can get information in your preferred language. Just ask. Then anything we write to you will only be in that language. This service is provided at no cost to you.
Medicines
Our plan includes prescription drugs and refills.
We also cover over-the-counter medicines with a written order from your doctor.
And we make getting your child's medicine easy. You can fill prescriptions at:
- Local network pharmacies.
- Services that deliver right to your door.
Member Services
Health insurance is complex. We can answer your questions simply and completely.
We help you find:
- Doctors.
- Pharmacies.
- Hospitals or other health facilities.
- Local resources.
Mental Health
We are concerned about how you feel. Behavioral health services can help you with personal problems that may affect you and/or your family. These problems may be stress, depression, anxiety or using drugs or alcohol.
AHCCCS Complete Care members assigned to UnitedHealthcare Community Plan will receive all of their health care from UnitedHealthcare Community Plan with the exception of the first 23 hours of crisis care. If you are experiencing a behavioral health crisis call one of the phone numbers below that matches the county you live in.
Crisis Hotlines by County:
Maricopa County: 602-222-9444 or 1-800-631-1314
Cochise, Graham, Greenlee, La Paz, Pima, Pinal, Santa Cruz and Yuma Counties: 1-866-495-6735
Apache, Coconino, Gila, Mohave, Navajo and Yavapai Counties: 1-877-756-4090
Gila River and Ak-Chin Indian Communities: 1-800-259-3449
You may self-refer to a behavioral health provider.
NurseLine℠
NurseLine at 1-877-440-0255 available 24 hours per day / 7 days a week.
Prenatal Visits
A pregnancy is an incredible journey. It’s a journey you want to make with the help of friends, family and a pregnancy doctor, or OB-GYN.
All recommended prenatal clinical visits and tests are covered by our plan.
At these visits, the clinic will:
- Make sure both you and your baby are healthy.
- Explain what to expect at each stage of your pregnancy.
- Answer your questions.
Respite Care
Members accessing behavioral health services can receive up to 600 hours per benefit year (October 1st through September 30th).
Social Services
Sometimes a child's health and safety requires help from community programs.
We help you connect to community services. Here they can get information about a variety of programs, like:
- Food and housing assistance.
- Community child care.
They can help you get much needed relief in many ways.
Transportation
If you need a ride to an appointment, ask a friend, a family member or neighbor first. If you cannot get a ride UnitedHealthcare Community Plan will help you. AHCCCS Complete Care members may receive non-emergency transportation services through UnitedHealthcare Community Plan for a physical or behavioral health AHCCCS covered service.
Vision Care
This coverage includes:
- Regular exams.
- Frames and lenses.
This benefit is offered by Nationwide Vision.
Well Visits
Well visits with your doctor can help keep you healthy. These visits can catch health problems early so they can be treated. Preventive services include:
- Checkups for adults and children.
- Well-baby care.
- Care for women expecting a baby.
- Routine shots and tests.
- Mammograms.
You will not have a copayment for preventive care.
KidsCare Premiums
Once enrolled in the KidsCare program your child/children will have a monthly premium. It is important that you pay your monthly premium so your child/children do not lose their KidsCare health insurance coverage.
If you have any questions about premiums please call the AHCCCS Premium Billing Center:
- Maricopa County: 602-417-4254
- Statewide: 1-888-827-4420
Learn More
KidsCare
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