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UnitedHealthcare Community Plan
UnitedHealthcare Community Plan

UnitedHealthcare Community Plan

Frequently Asked Questions

Q.
How do I become a member of UnitedHealthcare Community Plan?
A.

If you are not enrolled in the Washington Apple Health (Medicaid), you may be eligible. To find out if you qualify visit wahealthplanfinder.org or call 1-855-WAFINDER (1-855-923-4633) TTY/TTD 1-855-627-9604.


If you are currently enrolled in Washington Apple Health and would like to change to UnitedHealthcare Community Plan we can help. Call 1-866-686-9323, TTY 711. You can also go to wahealthplanfinder.org or call 1-855-WAFINDER (1-855-923-4633) TTY/TTD 1-855-627-9604 to choose UnitedHealthcare Community Plan.

For more information on Washington Apple Health, visit the Washington State Apple Health website.

Q.
Will I get an ID card from UnitedHealthcare Community Plan or from the State?
A.

Member ID Card

Members of Washington Apple Health will receive two ID cards –
one from UnitedHealthcare Community Plan and one from Washington State called your ProviderOne ID card. Every family member enrolled in the plan should have his or her own ID cards.

You will need your UnitedHealthcare Community Plan ID card and your

Member ID CardProviderOne card for all visits to the doctor, hospital, and pharmacist. If you haven't received your ID cards within one week of your effective date of enrollment with UnitedHealthcare Community Plan, please contact Member Services, at 1-877-542-8997. If you are hearing or speech impaired, please call TTY: 711.

Q.
What if I lose my UnitedHealthcare Community Plan card?
A.

We will be happy to send you a new one. Please contact Member Services toll-free, at 1-877-542-8997. If you are hearing or speech impaired, please call TTY: 711. You can also go to myuhc.com/communityplan, register, and print a copy of your card.

Q.
What if I move?
A.

If you move, you will need to contact one of the following agencies to let them know your new address.

Washington Apple Health – Family Coverage, with Premium (SCHIP) or Foster Care Please visit wahealthplanfinder.org or call 1-855-WAFINDER (1-855-923-4633) TTY/TTD 1-855-627-9604.

Washington Apple Health–Blind/Disable please call your DSHS Community Service Office (CSO) or if you do not know the number in your area, call DSHS toll free, at 1-877-501-2233, Monday–Friday, 8 a.m. to 5 p.m. If you are hearing or speech impaired, call TTY/TDD 1-800-848-5429.

Q.
What is our mailing address?
A.

UnitedHealthcare Community Plan
1111 3rd Ave, Suite 1100
Seattle, WA 98101

Q.
What is Medicaid?
A.

Medicaid is a program funded by the federal and state governments, which pays for medical care for those who can't afford it. Washington Apple Health is Washington State’s Medicaid managed care program for Adults and Families.

To see if you qualify please visit wahealthplanfinder.org or call 1-855-WAFINDER (1-855-923-4633) TTY/TTD 1-855-627-9604. 

For more information about eligibility or for additional information on Washington Apple Health information, please visit the Health Care Authority website.

Q.
What documents will I need when I apply for Washington Apple Health?
A.

You can apply for Washington Apple Health on any computer with an internet connection at Washington Healthplanfinder, wahealthplanfinder.org.

When you’re ready to apply, you’ll need this information:

  • Your household monthly income.
  • The Social Security numbers and dates of birth for each member of your household.
  • Your immigration information, if that applies to you.

It should take about 45 minutes to apply online — and you’ll get a response right away. If you need additional assistance, you can call 1-855-WAFINDER (1-855-923-4633) TTY/TTD 1-855-627-9604 or visit wahealthplanfinder.org to find a list of in-person assisters in your area that can help you apply.

See the Health Care Authority webiste for more information on how to apply for Washington Apple Health.

Q.
What do I do if I have a complaint?
A.

We are available and eager to hear from our members about any questions, complaints or concerns you may have. If you have a grievance, please call Member Services toll-free, at 1-877-542-8997. If you are hearing or speech impaired, please call TTY: 711.

If Member Services can't resolve your grievance, or if you aren't happy with the response you get, please send your grievance in writing to:

Grievance Coordinator
Attention: Appeals and Grievance
P.O. Box 31364
Salt Lake City, UT 84131-0364

In your letter, please include your name, address, subscriber ID numbers, the reason for your grievance, and any other information you think is important.

For more information, see the Grievance and Appeals process in(English) (PDF 213.54 KB) or (Español) (PDF 157.69 KB).

If you have questions about grievances and appeals, please call us toll-free, at 1-877-542-8997. If you are hearing or speech impaired, please call TTY: 711.

Washington Apple Health | Washington Health Plan Finder | UnitedHealthcare Community Plan

Questions?

Ready to get started?

Call Us:
1-877-542-8997
TTY: 711

M-F 8-5 PST

Lookup Tools

Doctor Lookup

Search for doctors, hospitals, behavioral health and other specialists.

Download Directories
Behavioral Health Lookup

Search for behavioral health providers and resources.

View Drug List

Find medications covered by this plan.

Pharmacy Lookup

Find a pharmacy near you.

Vision Center Lookup

Search for a vision center.

Dentist Lookup

For more information on your covered dental benefits contact:

Health Care Authority/ProviderOne

1-800-562-3022

To find a provider that takes Apple Health visit fortress.wa.gov

Member Information

Member Website

Already a member? You have access to our member-only website. Print ID cards, chat with a nurse online, and more.

Medical Benefits Book

More Resources

Member Page

View more news, updates and resources for members.

Member Information

Member Website

Already a member? You have access to our member-only website. Print ID cards, chat with a nurse online, and more.

Member Benefits Book