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UnitedHealthcare Community Plan
UnitedHealthcare Community Plan

Commonwealth Coordinated Care Plus
(CCC Plus)

Member Information

Getting Started With Your Coverage

Getting Started Guide - English (PDF 397.41 KB) | Espanol (PDF 400.95 KB)

Toll Free Numbers

Your Care Coordinator. 1-866-622-7982, TTY 711

UnitedHealthcare Community Plan Member Services. 1-866-622-7982, TTY 711

UnitedHealthcare Community Plan 24/7 Medical/Behavioral Health Advice Line. 1-866-622-7982, TTY 711

UnitedHealthcare Community Plan 24/7 Behavioral Health Crisis Line. 1-866-622-7982, TTY 711

UnitedHealthcare Community Plan Adult Dental. 1-866-622-7982, TTY 711

UnitedHealthcare Community Plan NurseLine. 1-888-547-3674

Smiles for Children through DentaQuest, DMAS Dental Benefits Administrator

  • For questions or to find a dentist in your area, call Smiles for Children at. 1-888-912-3456. Information is also available on the DMAS website at . http://www.dmas.virginia.gov/Content_pgs/dnt-home.aspx or the DentaQuest website at. http://www.dentaquestgov.com/

UnitedHealthcare Community Plan Transportation. 1-866-622-7982, TTY 711

DMAS Transportation Contractor for transportation to and from DD Waiver Services. 1-866-386-8331. TTY 1-866-288-3133. Or dial 711 to reach a relay operator Magellan of Virginia; DMAS Behavioral Health Services Administrator. 
Toll-free:1-800-424-4046
TDD 1-800-424-4048
Or dial 711 to reach a relay operator:
http://www.magellanofvirginia.com/

CCC Plus Helpline . 1-844-374-9159
TDD 1-800-817-6608 or visit the website at cccplusva.com

Department of Health and Human Services’ Office for Civil Rights. 1-800-368-1019 or visit the website at . www.hhs.gov/ocr

Office of the State Long-Term Care Ombudsman. 1-800-552-5019
TTY 1-800-464-9950

What to Do in an Emergency

Call 911 or go to the nearest hospital/emergency facility if you think you need emergency care. You can call 911 for help in getting to the hospital emergency room. If you receive emergency services, call your doctor to schedule a follow up visit as soon as possible. Please call us and let us know of the emergency care you received. An emergency is a condition in which you think you have a serious medical condition, or not getting medical care right away will be a threat to your life, limb or sight.

What to Do in a Behavioral Health Emergency

You should call 911 if you are having a life-threatening behavioral health emergency. You can also go to a crisis center or the nearest emergency room. You need to call Optum Behavioral Health at 1-888-872-4205 as soon as possible.

Appeals and Complaints Process

View our handbook to find out how to file an appeal or complaint.

Member Handbooks

Member Handbooks: English (PDF 1.77 MB) | Espanol (PDF 1.81 MB)

Questions?

Ready to get started?

Call Us:
1-866-622-7982
TTY: 711

7 days a week
8 a.m. to 8 p.m. local time

Lookup Tools

Doctor Lookup

Search for doctors, hospitals, behavioral health and other specialists.

View Drug List

Find medications covered by this plan.

Find a Pharmacy

Find a pharmacy near you.

Member Information

Member Website

Already a member? You have access to our member-only website. Print ID cards, chat with a nurse online, and more.

Member Handbook
Additional Benefits

More Resources

Member Page

View more news, updates and resources for members.

Member Information

Member Website

Already a member? You have access to our member-only website. Print ID cards, chat with a nurse online, and more.

Member Handbook

Learn More

Commonwealth Coordinated Care Plus (CCC Plus)