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UnitedHealthcare Community Plan
UnitedHealthcare Community Plan


Member Information


Transition of Care Education (PDF 381.53 KB) (PDF 380.6 KB)

National Flu Campaign Questions and Answers:  English (PDF 60.85 KB) (PDF 49.75 KB) | Español (PDF 69.53 KB) (PDF 53.88 KB)


Appeals and Complaints Process

View our handbook to find out how to file an appeal or complaint.

Member Handbook

STAR+PLUS Member Handbook (PDF 2.5 MB) (PDF 2.05 MB)(English)
STAR+PLUS Member Handbook (PDF 2.69 MB) (PDF 2.25 MB) (Español)
Member Handbook Addendum (PDF 486.76 KB) (PDF 486.4 KB) (English)

STAR+PLUS Nursing Facility Member Handbook (PDF 3.83 MB) - English
STAR+PLUS Nursing Facility Member Handbook (PDF 3.87 MB) - Espanol

Member Newsletters

Spring 2016 Issue English (PDF 438.73 KB) | Espanol (PDF 369.76 KB)

Fall 2015 Issue English (PDF 1.85 MB) | Espanol (PDF 374.64 KB)
Summer 2015 Issue English  (PDF 434.49 KB)| Espanol (PDF 364.48 KB)
Spring 2015 Issue English (PDF 384.53 KB) | Espanol (PDF 350.82 KB)
Winter 2015 Issue English (PDF 545.89 KB) | Español (PDF 575.74 KB)
Fall 2014 Issue English (PDF 1.96 MB) | Español (PDF 2.02 MB)
Summer 2014 Issue English (PDF 510.94 KB) | Español (PDF 360.77 KB)
Spring 2014 Issue (English) (PDF 509.55 KB) (PDF 509.21 KB)
Spring 2014 Issue (Espanol) (PDF 443.05 KB) (PDF 447.67 KB)
Winter 2014 Issue (English) (PDF 575.98 KB) (PDF 575.66 KB)
Winter 2014 Issue (Español) (PDF 557.32 KB) (PDF 561.74 KB)
Fall 2013 Issue (English) (PDF 668.54 KB) (PDF 668.19 KB)
Fall 2013 Issue (Español) (PDF 640.72 KB) (PDF 645.27 KB)
Summer 2013 Issue (English) (PDF 529.21 KB) (PDF 521.56 KB)
Summer 2013 Issue (Español) (PDF 520.07 KB) (PDF 517.76 KB)
Spring 2013 Issue (English) (PDF 698.98 KB) (PDF 801.86 KB)
Spring 2013 Issue (Español) (PDF 687.18 KB) (PDF 789.55 KB)
Winter 2013 Issue (PDF 470.95 KB) (PDF 557.32 KB)
Winter 2013 Issue (Español) (PDF 462.51 KB) (PDF 548.88 KB)

Toll-Free Phone Numbers for Texas Health Care Information

DANSA- Dallas Area NorthSTAR Authority
For information about NorthSTAR and behavioral health services.
1-877-653-6363 (TDD 1-800-735-2989)

Medical Transportation Program
For information about medical transportation in the Medicaid and Medicaid Managed Care programs.
1-877-633-8747 (TDD 1-800-735-2989)

Medicare Hotline
For policy and benefit information.

TMHP Medicaid Hotline
Texas Medicaid & Healthcare Partnership
For information about the Medically Needy Program or Medicaid billing questions.

Social Security
For information about Social Security Supplemental Income (SSI) or to locate the Social Security Office nearest to you.
1-800-772-1213 (TDD 1-800-325-0778)

STAR Helpline
For information about enrollment in a STAR or STAR+PLUS Managed Care health plan and general information about Medicaid Managed Care.
1-800-964-2777 (TDD 1-800-267-5008)

For problems or concerns about the STAR or STAR+PLUS Programs, or general Medicaid Managed Care.
1-866-566-8989 (TDD 1-866-222-4306)

Medicaid Hotline
For information about Medicaid services, pharmacy issues, Medicaid rights, and Medicaid complaints and fair hearings.
1-800-252-8263 (TDD 1-800-735-2989)

Texas Health Steps (THSteps) and Case Management for Children and Pregnant Women
For information about the Texas Health Steps Program and case management for children under 21 years of age.
1-877-847-8377 (TDD 1-800-735-2989)

Texas Health and Human Services Commission Ombudsman Office
For information about qualifying for Medicaid, ID forms, and address changes, programs for elders and persons with disabilities offered, or to locate the local Texas Health and Human Services Commission office nearest you.
1-877-787-8999 (TDD 1-888-425-6889)

Texas Health and Human Services Commission – STAR+PLUS Program
For information on the STAR+PLUS program.
1-800-411-9929 STAR+PLUS Managed Care Division
1-512-685-3185 or 1-512-794-6838


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Member Information

Member Website

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