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UnitedHealthcare Community Plan
UnitedHealthcare Community Plan

STAR+PLUS

Member Information

Toll Free Numbers

Member Services. . . . . . . . . . . . . . . . . . . . . . . . . . . .1-888-887-9003

Information and Interpreters are available in many languages from 8 a.m. to 8 p.m. Monday through Friday. After hours, please contact NurseLine. Se habla Español.

TDD/TTY (for hearing impaired). .  . . . . . .  . .. . . . . .. . . . . . . . . . . .711

Service Coordination. . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-349-0550 (8 a.m. to 8 p.m., Monday through Friday)

NurseLine (available 24 hours a day, 7 days a week). . . .. . .1-877-839-5407

For Dental Services, Call Your Medicaid Dental Plan

DentaQuest. . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . . .1-800-516-0165 MCNA Dental. . . . . . . .  . . . . . . . . . . . . . . . . . . . . . . . . .1-855-691-6262

For Eye Care Appointments, Call Member Services. . . . . 1-888-887-9003

Mental Health and Substance Abuse Services. . .. .. . 1-866-302-3996

Optum Behavioral Health; available 24 hours a day, 7 days a week. Information and Interpreters are available in many languages. For a crisis and you have trouble with the phone line, call 911 or go to the nearest emergency room.

Pharmacy Benefits. . . . . . . . . . . . . . . . . . . . . .  . . . . 1-888-887-9003

Non-Emergent Transportation Service, Call LogistiCare. . . . .1-866-528-0441

What to Do in an Emergency

Call 911 or go to the nearest hospital/emergency facility if you think you need emergency care. You can call 911 for help in getting to the hospital emergency room. If you receive emergency services, call your doctor to schedule a follow up visit as soon as possible. Please call us and let us know of the emergency care you received. An emergency is a condition in which you think you have a serious medical condition, or not getting medical care right away will be a threat to your life, limb or sight.

What to Do in a Behavioral Health Emergency

You should call 911 if you are having a life-threatening behavioral health emergency. You can also go to a crisis center or the nearest emergency room. You need to call Optum Behavioral Health at 1-888-872-4205 as soon as possible.

Fair Hearing Contact Information

To ask for a fair hearing, you or your representative should call UnitedHealthcare Community Plan at 1-888-887-9003 or send a letter to the health plan at:

UnitedHealthcare Community Plan Attn: Fair Hearings Coordinator 14141 Southwest Freeway, Suite 800 Sugar Land, TX 77478 

Bulletins

Transition of Care Education (PDF 381.53 KB) (PDF 380.6 KB)

National Flu Campaign Questions and Answers:  English (PDF 60.85 KB) (PDF 49.75 KB) | Español (PDF 69.53 KB) (PDF 53.88 KB)

 

Appeals and Complaints Process

View our handbook to find out how to file an appeal or complaint.

Member Handbook

STAR+PLUS Member Handbook (PDF 1.02 MB) (PDF 2.05 MB)(English)
STAR+PLUS Member Handbook (PDF 1.07 MB) (PDF 2.25 MB) (Español)
Member Handbook Addendum (PDF 486.76 KB) (PDF 486.4 KB) (English)

STAR+PLUS Nursing Facility Member Handbook (PDF 861.96 KB) - English
STAR+PLUS Nursing Facility Member Handbook (PDF 899.2 KB) - Espanol

Member Newsletters

Spring 2016 Issue English (PDF 438.73 KB) | Espanol (PDF 369.76 KB)

Fall 2015 Issue English (PDF 1.85 MB) | Espanol (PDF 374.64 KB)
Summer 2015 Issue English  (PDF 434.49 KB)| Espanol (PDF 364.48 KB)
Spring 2015 Issue English (PDF 384.53 KB) | Espanol (PDF 350.82 KB)
Winter 2015 Issue English (PDF 545.89 KB) | Español (PDF 575.74 KB)
Fall 2014 Issue English (PDF 1.96 MB) | Español (PDF 2.02 MB)
Summer 2014 Issue English (PDF 510.94 KB) | Español (PDF 360.77 KB)
Spring 2014 Issue (English) (PDF 509.55 KB) (PDF 509.21 KB)
Spring 2014 Issue (Espanol) (PDF 443.05 KB) (PDF 447.67 KB)
Winter 2014 Issue (English) (PDF 575.98 KB) (PDF 575.66 KB)
Winter 2014 Issue (Español) (PDF 557.32 KB) (PDF 561.74 KB)
Fall 2013 Issue (English) (PDF 668.54 KB) (PDF 668.19 KB)
Fall 2013 Issue (Español) (PDF 640.72 KB) (PDF 645.27 KB)
Summer 2013 Issue (English) (PDF 529.21 KB) (PDF 521.56 KB)
Summer 2013 Issue (Español) (PDF 520.07 KB) (PDF 517.76 KB)
Spring 2013 Issue (English) (PDF 698.98 KB) (PDF 801.86 KB)
Spring 2013 Issue (Español) (PDF 687.18 KB) (PDF 789.55 KB)
Winter 2013 Issue (PDF 470.95 KB) (PDF 557.32 KB)
Winter 2013 Issue (Español) (PDF 462.51 KB) (PDF 548.88 KB)

Toll-Free Phone Numbers for Texas Health Care Information

DANSA- Dallas Area NorthSTAR Authority
For information about NorthSTAR and behavioral health services.
1-877-653-6363 (TDD 1-800-735-2989)

Medical Transportation Program
For information about medical transportation in the Medicaid and Medicaid Managed Care programs.
1-877-633-8747 (TDD 1-800-735-2989)

Medicare Hotline
For policy and benefit information.
1-800-633-4227

TMHP Medicaid Hotline
Texas Medicaid & Healthcare Partnership
For information about the Medically Needy Program or Medicaid billing questions.
1-800-335-8957

Social Security
For information about Social Security Supplemental Income (SSI) or to locate the Social Security Office nearest to you.
1-800-772-1213 (TDD 1-800-325-0778)

STAR Helpline
For information about enrollment in a STAR or STAR+PLUS Managed Care health plan and general information about Medicaid Managed Care.
1-800-964-2777 (TDD 1-800-267-5008)

STARLink
For problems or concerns about the STAR or STAR+PLUS Programs, or general Medicaid Managed Care.
1-866-566-8989 (TDD 1-866-222-4306)

Medicaid Hotline
For information about Medicaid services, pharmacy issues, Medicaid rights, and Medicaid complaints and fair hearings.
1-800-252-8263 (TDD 1-800-735-2989)

Texas Health Steps (THSteps) and Case Management for Children and Pregnant Women
For information about the Texas Health Steps Program and case management for children under 21 years of age.
1-877-847-8377 (TDD 1-800-735-2989)

Texas Health and Human Services Commission Ombudsman Office
For information about qualifying for Medicaid, ID forms, and address changes, programs for elders and persons with disabilities offered, or to locate the local Texas Health and Human Services Commission office nearest you.
1-877-787-8999 (TDD 1-888-425-6889)

Texas Health and Human Services Commission – STAR+PLUS Program
For information on the STAR+PLUS program.
1-800-411-9929 STAR+PLUS Managed Care Division
1-512-685-3185 or 1-512-794-6838

Questions?

Ready to get started?

Call Us:
1-888-887-9003
TTY: 711

Monday - Friday
8 a.m. - 8 p.m. local time

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Member Information

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