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UnitedHealthcare Community Plan
UnitedHealthcare Community Plan


Member Information

Service Coordination Contact Information

Service Coordination Contact Information 
Toll free 1-877-352-7798 

National Flu Campaign Questions and Answers

National Flu Campaign Questions and Answers:  English (PDF 60.85 KB) | Español (PDF 69.53 KB)  

Just for Teens

Just for Teens (PDF 5.1 MB)

Member Handbook

Member Handbook (PDF 1.05 MB) (English)
Member Handbook (PDF 1.12 MB) (Español)

Member Newsletters

Spring 2016 Issue English (PDF 516 KB) | Espanol (PDF 525.05 KB)

Summer 2015 Issue English  (PDF 647.8 KB)| Espanol (PDF 639.99 KB)
Spring 2015 Issue English (PDF 615.75 KB) | Espanol (PDF 645.63 KB)
Winter 2015 Issue English (PDF 600.73 KB) | Español (PDF 684.53 KB)
Fall 2014 Issue English (PDF 2.39 MB) | Español (PDF 2.45 MB)
Summer 2014 Issue English (PDF 683.16 KB) | Español (PDF 682.54 KB)
Spring 2014 Issue (English) (PDF 818.91 KB)
Spring 2014 Issue (Espanol) (PDF 805.29 KB)
Winter 2014 Issue (English) (PDF 1.13 MB)
Winter 2014 Issue (Español) (PDF 1.17 MB)
Fall 2013 Issue (English) (PDF 668.54 KB)
Fall 2013 Issue (Español) (PDF 640.72 KB)
Summer 2013 Issue (English) (PDF 791.43 KB)
Summer 2013 Issue (Español) (PDF 993.49 KB)
Spring 2013 Issue (English) (PDF 845.57 KB)
Spring 2013 Issue (Español) (PDF 922.4 KB)
Winter 2013 (English) (PDF 571.29 KB)
Winter 2013 (Español) (PDF 585.19 KB)
Fall 2012 (English) (PDF 769.69 KB)
Fall 2012 (Español) (PDF 755.59 KB)
Summer 2012 (English) (PDF 771.92 KB) 
Summer 2012 (Español) (PDF 728.46 KB)
Spring 2012 (English) (PDF 1.08 MB)
Spring 2012 (Español) (PDF 1.07 MB)
Winter 2012 (English) (PDF 692.15 KB)
Winter 2012 (Español) (PDF 702.41 KB)

File a Complaint, Report Suspected Fraud, Waste or Abuse


If you get benefits through Medicaid’s STAR, STAR+PLUS, STAR Kids or STAR Health program, call your medical or dental plan first. If you don’t get the help you need there, you should do one of the following:

a. Call Medicaid Managed Care Helpline at 1-866-566-8989 (toll free)
b. Online: Send your complaint in an email to
c. Mail: Texas Health and Human Services Commission
           Office of the Ombudsman, MC H-700
           P.O. Box 13247
           Austin, TX 78711-3247
d. Fax: 1-888-780-8099 (Toll-Free)

To report suspected fraud, waste, or abuse by a member and/or provider:

Texas Member Advisory Board

The Member Advocates conduct quarterly Member Advisory Board meetings throughout all of the Texas Service Delivery Areas. Members are invited to join the Advisory Boards through several avenues; phone calls, member events, Service Coordinators, etc. The Advisory Boards provide an opportunity for UHC staff and members to meet and work together to problem solve, come up with new ideas on how to improve processes, develop relationships, and allow members to be the “eyes and ears” of the communities they live in. Many members have embraced their Member Advisory Board roles and are recognized as stewards of their health plan. Learn more. (PDF 102.23 KB)

Member News and Bulletins

Prior Authorizations - English (PDF 64.72 KB) | Espanol (PDF 266.33 KB)
UHC Network Update  9.19.2016 - English (PDF 191.15 KB) | Espanol


Ready to get started?

Call Us:
TTY: 711

Monday - Friday
8 a.m. - 5 p.m. local time

Lookup Tools

Doctor Lookup

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Provider Directories
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Pharmacy Lookup

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Member Information

Member Website

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Member Handbook

More Resources

Member Page

View more news, updates and resources for members.

Member Handbook

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