Texas - STAR Kids - Member Information

Page Content Footer


Member Information

Toll Free Numbers

Member Services:

Call 1-800-256-6533

This call is free.
8 a.m. to 8 p.m. Central Time, Monday – Friday.
After hours, please call our NurseLine at 1-844-222-7323.

Call 9-1-1 or go to the nearest hospital or emergency facility if you think you need emergency care. We have free interpreter services for people who do not speak English.

TTY: 7-1-1

This call is free.
8 a.m. to 8 p.m. Central Time, Monday – Friday.
After hours, please call our NurseLine at 1-844-222-7323.

UnitedHealthcare Community Plan
14141 Southwest Freeway, Suite 800
Sugar Land, TX 77478

Website: www.UHCCommunityPlan.com 

What to Do in an Emergency

Call 911 or go to the nearest hospital/emergency facility if you think you need emergency care. You can call 911 for help in getting to the hospital emergency room. If you receive emergency services, call your doctor to schedule a follow up visit as soon as possible. Please call us and let us know of the emergency care you received. An emergency is a condition in which you think you have a serious medical condition, or not getting medical care right away will be a threat to your life, limb or sight.

What to Do in a Behavioral Health Emergency

You should call 911 if you are having a life-threatening behavioral health emergency. You can also go to a crisis center or the nearest emergency room. You need to call Optum Behavioral Health at 1-888-872-4205 as soon as possible.

Fair Hearing Contact Information

To ask for a fair hearing, you or your representative should call UnitedHealthcare Community Plan at 1-888-887-9003 or send a letter to the health plan at:

UnitedHealthcare Community Plan Attn: Fair Hearings Coordinator 14141 Southwest Freeway, Suite 800 Sugar Land, TX 77478 

STAR Kids Member SK-SAI Assessment Refusal or Reschedule Guidance

The STAR Kids Screening and Assessment Instrument (called an assessment, or SAI) is used to determine eligibility for Personal Care Services, Community First Choice, and Medically Dependent Children Program services for your child.

Please see our STAR Kids Member SK-SAI Assessment Refusal or Reschedule Guidance memo for additional information. (PDF 26.41 KB) View in Espanol. (PDF 42.21 KB)

Service Coordination Contact Information

Service Coordination Contact Information 
Toll free 1-877-352-7798 
Email: UHCTXSKservicecoordination@uhc.com

National Flu Campaign Questions and Answers

National Flu Campaign Questions and Answers:  English (PDF 60.85 KB) | Español (PDF 69.53 KB)  

Just for Teens

Just for Teens (PDF 5.1 MB)

Member Handbook

Member Handbook (PDF 1,012.58 KB) (English)
Member Handbook (PDF 1.04 MB) (Español)

Member Newsletters 2016 to Present


Winter 2018 (English) (PDF 820.17 KB)
Winter 2018 (Español) (PDF 755.73 KB)


Fall 2017 (English) (PDF 473.79 KB)
Fall 2017 (Español) (PDF 423.53 KB)


Spring 2016 (English) (PDF 516 KB)
Spring 2016 (Español) (PDF 525.05 KB)

Member Newsletters 2012 to 2015


Summer 2015 (English) (PDF 615.75 KB)

Summer 2015 (Español) (PDF 639.99 KB)

Spring 2015 (English) (PDF 615.75 KB)
Spring 2015 (Español) (PDF 645.63 KB)

Winter 2015 (English) (PDF 600.73 KB)
Winter 2015 (Español) (PDF 684.53 KB)


Fall 2014 (English) (PDF 2.39 MB)
Fall 2014 (Español) (PDF 2.45 MB)

Spring 2014 (English) (PDF 818.91 KB)
Spring 2014 (Espanol) (PDF 805.29 KB)

Winter 2014 (English) (PDF 1.13 MB)
Winter 2014 (Español) (PDF 1.17 MB)


Fall 2013 (English) (PDF 668.54 KB)
Fall 2013 (Español) (PDF 640.72 KB)

Summer 2013 (English) (PDF 791.43 KB)
Summer 2013 (Español) (PDF 993.49 KB)

Spring 2013 (English) (PDF 845.57 KB)
Spring 2013 (Español) (PDF 922.4 KB)

Winter 2013 (English) (PDF 571.29 KB)
Winter 2013 (Español) (PDF 585.19 KB)


Fall 2012 (English) (PDF 769.69 KB)
Fall 2012 (Español) (PDF 755.59 KB)

Summer 2012 (English) (PDF 771.92 KB) 
Summer 2012 (Español) (PDF 728.46 KB)

Spring 2012 (English) (PDF 1.08 MB)
Spring 2012 (Español) (PDF 1.07 MB)

Winter 2012 (English) (PDF 692.15 KB)
Winter 2012 (Español) (PDF 702.41 KB)

File a Complaint, Report Suspected Fraud, Waste or Abuse


If you get benefits through Medicaid’s STAR, STAR+PLUS, STAR Kids or STAR Health program, call your medical or dental plan first. If you don’t get the help you need there, you should do one of the following:

a. Call Medicaid Managed Care Helpline at 1-866-566-8989 (toll free)
b. Online: Send your complaint in an email to HPM_Complaints@hhsc.state.tx.us
c. Mail: Texas Health and Human Services Commission
           Office of the Ombudsman, MC H-700
           P.O. Box 13247
           Austin, TX 78711-3247
d. Fax: 1-888-780-8099 (Toll-Free)

To report suspected fraud, waste, or abuse by a member and/or provider: https://oig.hhsc.texas.gov/

Texas Member Advisory Board

The Member Advocates conduct quarterly Member Advisory Board meetings throughout all of the Texas Service Delivery Areas. Members are invited to join the Advisory Boards through several avenues; phone calls, member events, Service Coordinators, etc. The Advisory Boards provide an opportunity for UHC staff and members to meet and work together to problem solve, come up with new ideas on how to improve processes, develop relationships, and allow members to be the “eyes and ears” of the communities they live in. Many members have embraced their Member Advisory Board roles and are recognized as stewards of their health plan. Learn more. (PDF 102.23 KB)

Prior Authorizations - English (PDF 64.72 KB) | Espanol (PDF 266.33 KB)
UHC Network Update  9.19.2016 - English (PDF 191.15 KB) | Espanol


Ready to get started?

Call Us:
TTY: 711

Monday - Friday
8 a.m. - 5 p.m. local time

Lookup Tools

Doctor Lookup

Search for doctors, hospitals and specialists.

Provider Directories
View Drug List

Find medications covered by this plan.

Pharmacy Lookup

Find a pharmacy near you.

Member Information

Member Website

Already a member? You have access to our member-only website. Print ID cards, chat with a nurse online, and more.

Member Handbook

More Resources

Member Page

View more news, updates and resources for members.

Member Handbook

Learn More

UnitedHealthcare Community Plan –