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UnitedHealthcare Community Plan
UnitedHealthcare Community Plan

STAR

Member Information

Toll Free Numbers

Member Services

Information and Interpreters are available in many languages from 8 a.m. to 8 p.m. Monday through Friday. . . . . . . . . . . . . . . .  1-888-887-9003

After hours, please contact NurseLine. Se habla Español.

TDD/TTY (for hearing impaired). . . . . . . . . . . . . . . . . .  . . . . . . . . . . .  . . . . .711

NurseLine (Available 24 hours a day, 7 days a week) . .  . . . . 1-800-535-6714 

For Dental Services, call your child’s Medicaid dental plan

DentaQuest. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-800-516-0165

MCNA Dental. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-855-691-6262

For Eye Care Appointments, Call Member Services. . . . . . . 1-888-887-9003

Texas Health and Human Services Commission. . . . . . . . . .  1-877-541-7905

Medical Transportation Program. . . . . . . . . . . . . . . . . . . . . . 1-877-633-8747

Mental Health and Substance Abuse Services Optum Behavioral Health; available 24 hours a day, 7 days a week. . . . . . . . . . . . . . . . .  1-888-872-4205 Information and Interpreters are available in many languages. For a crisis and you have trouble with the phone line, call 911 or go to the nearest emergency room.

Medicaid Managed Care Helpline. . . . . . . . . . . . .. . .  . . . . .. . . 1-866-566-8989

Medicaid Managed Care Helpline TDD/TTY. . . .  . . . . . . . . . . . 1-866-222-4306

STAR Program Helpline. . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . .  1-800-964-2777

Pharmacy Benefits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . .1-888-887-9003

Non-Emergent Transportation Service, Call LogistiCare. . . . . .1-866-528-0441

What to Do in an Emergency

Call 911 or go to the nearest hospital/emergency facility if you think you need emergency care. You can call 911 for help in getting to the hospital emergency room. If you receive emergency services, call your doctor to schedule a follow up visit as soon as possible. Please call us and let us know of the emergency care you received. An emergency is a condition in which you think you have a serious medical condition, or not getting medical care right away will be a threat to your life, limb or sight.

What to Do in a Behavioral Health Emergency

You should call 911 if you are having a life-threatening behavioral health emergency. You can also go to a crisis center or the nearest emergency room. You need to call Optum Behavioral Health at 1-888-872-4205 as soon as possible.

Fair Hearing Contact Information

To ask for a fair hearing, you or your representative should call UnitedHealthcare Community Plan at 1-888-887-9003 or send a letter to the health plan at:

UnitedHealthcare Community Plan Attn: Fair Hearings Coordinator 14141 Southwest Freeway, Suite 800 Sugar Land, TX 77478 

Zika Help - Mosquito Repellent Is Now a Benefit

Texas Medicaid now covers certain mosquito repellent products as a Medicaid benefit for the prevention of Zika virus. Learn more about the details of coverage. (PDF 300.01 KB)

National Flu Campaign Questions and Answers

National Flu Campaign Questions and Answers:  English (PDF 60.85 KB) | Español (PDF 69.53 KB)  

Just for Teens

Just for Teens (PDF 5.1 MB)

Member Handbook

Member Handbook (PDF 1.31 MB) (English)
Member Handbook (PDF 1.42 MB) (Español)
Member Handbook Addendum (PDF 486.76 KB) (English)

Member Newsletters


Spring 2016 Issue English (PDF 516 KB) | Espanol (PDF 525.05 KB)

Summer 2015 Issue English  (PDF 647.8 KB)| Espanol (PDF 639.99 KB)
Spring 2015 Issue English (PDF 615.75 KB) | Espanol (PDF 645.63 KB)
Winter 2015 Issue English (PDF 600.73 KB) | Español (PDF 684.53 KB)
Fall 2014 Issue English (PDF 2.39 MB) | Español (PDF 2.45 MB)
Summer 2014 Issue English (PDF 683.16 KB) | Español (PDF 682.54 KB)
Spring 2014 Issue (English) (PDF 818.91 KB)
Spring 2014 Issue (Espanol) (PDF 805.29 KB)
Winter 2014 Issue (English) (PDF 1.13 MB)
Winter 2014 Issue (Español) (PDF 1.17 MB)
Fall 2013 Issue (English) (PDF 668.54 KB)
Fall 2013 Issue (Español) (PDF 640.72 KB)
Summer 2013 Issue (English) (PDF 791.43 KB)
Summer 2013 Issue (Español) (PDF 993.49 KB)
Spring 2013 Issue (English) (PDF 845.57 KB)
Spring 2013 Issue (Español) (PDF 922.4 KB)
Winter 2013 (English) (PDF 571.29 KB)
Winter 2013 (Español) (PDF 585.19 KB)
Fall 2012 (English) (PDF 769.69 KB)
Fall 2012 (Español) (PDF 755.59 KB)
Summer 2012 (English) (PDF 771.92 KB) 
Summer 2012 (Español) (PDF 728.46 KB)
Spring 2012 (English) (PDF 1.08 MB)
Spring 2012 (Español) (PDF 1.07 MB)
Winter 2012 (English) (PDF 692.15 KB)
Winter 2012 (Español) (PDF 702.41 KB)
Fall 2011 (English) (PDF 651.93 KB)
Fall 2011 (Español) (PDF 657.34 KB)
Fall 2010 (English) (PDF 553.7 KB)
Fall 2010 (Español) (PDF 488.63 KB)
Summer 2010 (English) (PDF 404.8 KB)
Summer 2010 (Español) (PDF 413.37 KB)
Spring 2010 (English) (PDF 441.81 KB)
Spring 2010 (Español) (PDF 473.77 KB)
Winter 2010 (English) (PDF 578.31 KB)
Winter 2010 (Español) (PDF 491.04 KB)
Fall 2009 (English) (PDF 694.32 KB)
Fall 2009 (Español) (PDF 482.25 KB)
Summer 2009 (English) (PDF 497.18 KB)
Summer 2009 (Español) (PDF 482.25 KB)
Spring 2009 (English) (PDF 968.72 KB)
Spring 2009 (Español) (PDF 923.57 KB)
Winter 2009 (English) (PDF 512.43 KB)
Winter 2009 (Español) (PDF 486.34 KB)
Fall 2008 (English) (PDF 738.75 KB)
Fall 2008 (Español) (PDF 709.3 KB)

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1-888-887-9003
TTY: 711

Monday - Friday
8 a.m. - 8 p.m. local time

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