UnitedHealthcare Community Plan
You appear to be browsing this site using Internet Explorer 6. This browser is now out of date. For safer, more reliable browsing it is recommended that you upgrade your browser to Firefox, Safari or Internet Explorer 7 or 8.
Shortcut Navigation:

Food For Thought

Food for Thought:
Eating Well on a Budget
 is a bilingual, multimedia program designed in partnership with Sesame Street to help support families who have children between the ages of 2 and 8 and are coping with uncertain or limited access to affordable and nutritious food.

Member Information

View other plans

UnitedHealthcare Community Plan for Families


News Bulletins

DentaQuest provides dental care for members under age 21. If you need help finding a dentist call Customer Service at 1-855-418-1622 or TTY/TDD 1-800-466-7566 or visit our website at www.dentaquest.com.

Social Security Number Privacy
Protecting personal information is important to UnitedHealth Group companies, so we protect the confidentiality of Social Security numbers that we receive. Read Bulletin Details Click here, for more information. (PDF 23.67 KB)

Notice of Privacy Practices (PDF 51.87 KB)

Member Programs

Please call 1-800-690-1606 to request more information or to join any of our health programs. Select option 1 as a member, and then you will be asked to enter your member ID number. After entering your ID number, press 0 to reach a customer service representative.

Asthma Action Plan (PDF 24.93 KB)
Asthma Care (PDF 23.57 KB)
Care Management (PDF 17.23 KB)
Chronic Obstructive Pulmonary Disease (PDF 12.06 KB)
Diabetes Care (PDF 17.89 KB)
Healthy First Steps (PDF 16.69 KB)
Heart Care (PDF 22.36 KB)
Managing Bipolar Disorder (PDF 21.85 KB)
Managing Depression (PDF 20.58 KB)
Managing Schizophrenia (PDF 24.1 KB)
Mental Health Substance Abuse (PDF 8.2 KB)
Nurse Line (PDF 17.46 KB)
Quality Management (PDF 17.18 KB)
Transplant Services (PDF 17.22 KB)
Weight Management (PDF 16.9 KB)

Behavioral Health Resources

Emergency Crisis Service
A team of counselors helps members obtain emergency care 24 hours a day. Simply call 1-800-867-6758 (TTY/TDD hearing impaired 1-800-486-7914). If a member has a mental health or substance abuse emergency, call United Behavioral Health right away. United Behavioral Health will help guide him or her to the best care for the situation. With an emergency admission, call United Behavioral Health for authorization within 24 hours of admission.

liveandworkwell - Need help dealing with stress, anxiety, depression or other mental health issues? The United Behavioral Health liveandworkwell web site has lots of information that may be helpful to you.

Search for Behavioral Health Providers - Use the United Behavioral Health liveandworkwell clinician web search to search a list of behavioral health professionals who have offices near you.

Mental Health and Substance Abuse Crisis Information - Need help with a mental health problem? Need help with a drug or alcohol abuse problem?

TennCare members who live in Middle Tennessee can get behavioral health services. These are for people who have a mental health problem. They are also for people who have a substance abuse problem.

We can help you deal with troubles in your family or job. Or if you are just unhappy, we can help. We can also help you or someone you love with a drug or alcohol problem.

Just4teens - Knowledge + Action = Healthier Teens

Did you know that UHCCP has a teen website developed just for your teen?

Adolescence can be a confusing time. Many changes are happening for both teens and parents. Broaden your child’s horizon!! Encourage them to visit the Just4Teens website to learn about good health! The more knowledge your child has, the more success they’ll have in staying healthy! https://www.uhcrivervalley.com/just4teens/

How Do I Get Help?

Call 1-800-690-1606 (TTY/TDD hearing impaired 711) for help. We will find a doctor who can help you the best. This process is called “authorization.” It allows you to get help quickly and easily.

The Tennessee REDLINE is available to provide accurate, up-to-date alcohol, drug, problem gambling, and other addiction information and referrals to all citizens of Tennessee at their request. The toll-free number is 1-800-889- 9789.

You may also visit the liveandworkwell.com Web site. It can help you make the most of your life.

Note: Before you receive services, you must call 1-800-690-1606 (TTY/TDD hearing impaired 711). All services must be authorized.

News Bulletins

Social Security Number Privacy
Protecting personal information is important to UnitedHealth Group companies, so we protect the confidentiality of Social Security numbers that we receive. Read Bulletin Details Click here, for more information. (PDF 23.67 KB)

Notice of Privacy Practices (PDF 51.87 KB)

Provider Directories

CHOICES East (PDF 4.34 MB)
CHOICES West (PDF 3.84 MB)
CHOICES Middle (PDF 4.69 MB)
Medicaid East (PDF 4.17 MB)
Medicaid West (PDF 3.46 MB)
Medicaid Middle (PDF 4.2 MB)


EPSDT/Preventive Care

Adolescent Health Revision (PDF 69.1 KB)
Childhood Immunization (PDF 81.38 KB)
TENNderCare, Birth to 10 (PDF 39.45 KB)
My Choices, Ages 11-24 (PDF 33.24 KB)
My Choices, 25-64 (PDF 48.84 KB)
Preventive Care (PDF 67.73 KB)
Recommended Screenings (PDF 29.81 KB)
Women's Health Iniative (PDF 70.59 KB)  
Flu and the Flu Shot Q&A (English) (PDF 38.87 KB) 
Flu and the Flu Shot Q&A (Español) (PDF 42.4 KB)

TENNderCare Newsletters

Second Quarter 2014 (PDF 7.48 MB)
Second Quarter 2014 (PDF 7.37 MB) (Espanol)
First Quarter 2014 (PDF 3.04 MB) (Espanol)
First Quarter 2014 (PDF 8.17 MB)
Fourth Quarter 2013
(PDF 6.72 MB)
Fourth Quarter 2013 (PDF 5.53 MB) (Espanol)
Third Quarter 2013 (PDF 4.49 MB)
Third Quarter (Espanol) (PDF 2.71 MB)
Second Quarter 2013 (PDF 499.41 KB)
Second Quarter (Espanol) 2013 (PDF 1.12 MB)
First Quarter 2013 (PDF 845.55 KB)
First Quarter (Español) 2013 (PDF 592.66 KB)
First Quarter 2012 (PDF 1.03 MB)
First Quarter (Español) 2012 (PDF 1.35 MB)
Second Quarter 2012 (PDF 1.21 MB)
Second Quarter (Español) 2012 (PDF 1.36 MB)
Third Quarter 2012 (PDF 1.26 MB)
Third Quarter (Español) 2012 (PDF 1.1 MB)
Fourth Quarter 2012 (PDF 1.98 MB)
Fourth Quarter (Español) 2012 (PDF 1.55 MB)


Clinical Practice Guidelines/Preventive Guidelines (PDF 307.71 KB)
Flu and the Flu Shot Q&A (English) (PDF 38.87 KB)
Flu and the Flu Shot Q&A (Español) (PDF 42.4 KB)
Just For Teens


Unfair Treatment Form (English) (PDF 31.62 KB)
Unfair Treatment Form (Español) (PDF 30.08 KB)
Unfair Treatment Complaint Form (English) (PDF 39.38 KB)
Unfair Treatment Complaint Form (Español) (PDF 41.95 KB)

Member Newsletters

Spring 2014 Issue (English (PDF 1.99 MB))
Spring 2014 Issue (Español) (PDF 1.99 MB)
Winter 2014 Issue (English) (PDF 2.27 MB)
Winter 2014 Issue (Español) (PDF 2.46 MB)
Fall 2013 Issue (English) (PDF 5.41 MB)
Fall 2013 Issue (Español) (PDF 2.23 MB)
Summer 2013 Issue (English) (PDF 1.58 MB)
Summer 2013 Issue (Español) (PDF 1.64 MB)
Spring 2013 Issue (English) (PDF 1.98 MB)
Spring 2013 Issue (Español) (PDF 2.1 MB)
Winter 2013 Issue (PDF 2.06 MB)
Fall 2012 Issue (PDF 2.6 MB)
Fall 2012 Issue (Español) (PDF 2.62 MB)
Summer 2012 Issue (PDF 1.74 MB)
Summer 2012 Issue (Español) (PDF 1.79 MB)
Spring 2012 Issue (PDF 1.92 MB)
Spring 2012 Issue (Español) (PDF 1.95 MB)
Winter 2012 Issue (PDF 1.59 MB)
Winter 2012 Issue (Español) (PDF 1.68 MB)
Fall 2011 Issue (English) (PDF 1.49 MB)
Fall 2011 Issue (Español) (PDF 1.56 MB)


2012 QI Program Evaluation  (PDF 2.19 MB)
2013 QI Program Description (PDF 405.8 KB)