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UnitedHealthcare Community Plan has a valuable resource for its members and providers: member advocates. Member advocates can help solve problems, provide training and education, and work on issues that concern members.
They can:

• provide information about the health plan,
• teach you to navigate our plan, such as how to file complaints or get the care you need,
• assist with provider issues,
• coordinate transportation,
• connect you with the UnitedHealthcare Community Plan staff that can best help you, help find solutions for problems with your care.

Erica Kearse and Tracy Sprague are your member advocates. They can be reached at (877) 901-5523 (TTY 711).

Member Services
Find a new doctor, join a disease management program or ask benefit questions in any language.
(877) 877-8159 (TTY 711)

Member Advocates
Join our Member Advisory Board or attend a welcome session.
(877) 901-5523 (TTY 711)

United Behavioral Health
Get referred to a participating mental health or substance abuse treatment provider.
(866) 261-7692 (TTY 711)

Health Benefits Manager
Ask enrollment questions.
(800) 996-9969 (TTY 711)

NurseLine
Get 24/7 advice from a nurse.
(866) 915-0311 (TTY 711)

Pharmacy Benefits Manager
Learn about your prescription drug coverage.
(800) 996-9969, option 2 (TTY 711)

Logisticare Transportation Services
Get non-emergency transportation to medical appointments.
(866) 412-3778 (TTY 711)

Share Your Opinions

UnitedHealthcare Community Plan is looking for members to join us at quarterly Member Advisory Board (MAB) meetings. We want to hear what we do well and where we can do better.

To attend a MAB meeting, call 1-877-901-5523.

 

Come Join Us!

As a UnitedHealthcare Community Plan member, we offer free monthly meetings to learn about your benefits including help with:

• Choosing a Primary Care Physician
• Advance Directive/Living Will
• Your Member Rights and Responsibilities
• Exciting programs offered to you at no extra charge

As a thank you for attending a member welcome meeting, we will provide light refreshments.  If you bring your member ID card, we will give you a free gift too!

Call us at 1-877-877-8159 to R.S.V.P. and to find a location near you.

UnitedHealthcare Community Plan Outreach Coordinators are coming to a neighborhood near you.

Call us at 1-877-877-8159 (TTY: 711) to find a welcome session near you. For a list of upcoming events or to request our attendance at an event in your area, please contact the Marketing Department at 302-781-6743 or hebe.berger@uhc.com.